Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-13 Thread Rabin Yasharzadehe
On Tue, May 12, 2015 at 8:06 PM, Bill Cole < rtusers-20090...@billmail.scconsult.com> wrote: > Based on what you posted, I would expect there to be 2 different scrips, > one for each message. Your solution will probably involve selecting one of > them to keep and disabling the other. > > but it i

[rt-users] Assistance with KPI tracking with RT.

2015-05-13 Thread Matthew Crozier
Hello all, I need a little bit of guidance/help with implementing below: 1.Count of cases acknowledged (where an email has been received to a case and a comment or outgoing correspondence has been recorded on the same day) 2.Count of cases unacknowledged Can anyone stee