[rt-users] French actions menu on RT 4.0.19 (Ubuntu 14.04 LTS)

2015-06-04 Thread Guillaume Hilt
Hello, I'm using RT 4.0.19 on a server running Ubuntu 14.04 LTS. That's the last available RT release on this version. I have a small issue. Some actions menu entries aren't translated in French although the fr.po file got them : - Open It - Stall - Reject Could someone tell me which file

[rt-users] Autocomplete vs. Drop-down for 'Owner'

2015-06-04 Thread Jeff Blaine
RT 4.2.11 I'm failing to find where in the code this 50 privileged users = use autocompleter logic is. Where can I override this so that the drop-down remains in place? I don't see that 50 token anywhere with a conditional around it. Our value for $AutocompleteOwners is the default, 0, meaning

Re: [rt-users] Autocomplete vs. Drop-down for 'Owner'

2015-06-04 Thread Jeff Voskamp
On 04/06/15 03:20 PM, Jeff Blaine wrote: RT 4.2.11 I'm failing to find where in the code this 50 privileged users = use autocompleter logic is. Where can I override this so that the drop-down remains in place? I don't see that 50 token anywhere with a conditional around it. Our value for

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Alex Vandiver
On Thu, 4 Jun 2015 12:31:57 + Bob Shaker rsha...@ardencompanies.com wrote: You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. This isn't a good idea, though it does _work_. The problem is when someone records a comment, and it

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Rohit Gupta
Hi Landon, Thanks for your information –but as per my original post I have already mentioned that I tried –option ‘it support’ with single quotes but it didn’t work too. Though I will check the rt logs in case I can find out something. Also, please clarify as why we require 2 separate email

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Rohit Gupta
Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and

Re: [rt-users] French actions menu on RT 4.0.19 (Ubuntu 14.04 LTS)

2015-06-04 Thread Emmanuel Lacour
Le 04/06/2015 12:23, Guillaume Hilt a écrit : Hello, I'm using RT 4.0.19 on a server running Ubuntu 14.04 LTS. That's the last available RT release on this version. I have a small issue. Some actions menu entries aren't translated in French although the fr.po file got them : - Open It - Stall

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Bob Shaker
You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rohit Gupta Sent: Thursday, June 4, 2015 6:17 AM To: Rohit Gupta; Landon Stewart Cc:

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Loïc Cadoret
Hi, Two sperate emails are usefull two clarify the two roles (Correspond and Comment a ticket). When you select correspond, an email will be sent two the requestor and Ccs of the ticket whilst nothing will be sent to the requestor when using comments. It is usefull if you use a queue to

[rt-users] upgrade to 4.2.x and mod_rewrite

2015-06-04 Thread Marc Burri
Hi, We somehow managed to upgrade from 3.8 to 4.2.11, yesterday but it seems something changed with RT so our Apache mod_rewrite rules doesn't work anymore. To beautify the URL in the mail templates we shorten it for our customers like {RT-Config-Get('WebURL')}ticket/{$Ticket-id} and created a