Re: [rt-users] spawn-fcgi crashing, is uWSGI an option?

2015-06-15 Thread Martin Wheldon
Hi Aaron, I'm running Nginx with uWsgi in my lab environment and it seems to we working well. Here are the snippets of config I'm using. server { root /usr/share/nginx/www; index index.html index.htm; # Make site accessible from http://localhost/ server_name lo

[rt-users] ExtractCustomFieldValues to populate select box

2015-06-15 Thread Lisa Tawfall
Hi, I'm trying to use the ExtractCustomFieldValues plugin to auto-populate a select box. It's working find for fields where you enter text, but not select boxes. I assume this is because I need to pass it an id number (stored in the database) rather than a text string value. Has anyone figured

[rt-users] rt-email-dashboards when query returns blank

2015-06-15 Thread fleon
Hello, i am using rt-email-dashboards on a cron job to send email to tech support agents about opened tickets. It works fine, but it also send the email when the agent doesn't have tickets opened (meaning, the saved query returns blank) I don't see anything in rt-email-dashboards to avoid this. Pe

[rt-users] Reply to CommentAddress on forwarded tickets

2015-06-15 Thread NooxTechnologies
Hello! I have a newly installed RT v4.2.10 and there is a business requirement to treat forward as internal mailing (as comments). Requestors should not be notified on comments and forwards. Thus Forward action should use CommentAddress rather than CorrespondAddress. Please advice, how to approach