[rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi all, I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the recipients list. At first I didn't believe the user, but then I found this

[rt-users] Can't call method warn for RT-Extension-Assets-Import-CSV

2015-06-22 Thread Armin Liedtke
Hello, I'm experiencing some issues trying to import items into RT Assets. I have: RT 4.2.11 RT::Extension::Assets1.05 RT::Extension::Assets::Import::CSV 1.4 I get an error: Can't call method warn on an undefined value at /var/home/uwb/libraryrt.uwb.edu/rt/lib/RT.pm line

Re: [rt-users] Can't call method warn for RT-Extension-Assets-Import-CSV

2015-06-22 Thread Aaron McCormack
I'm also seeing this message after some upgrades today. I upgraded: RT 4.2.6 - 4.2.11 RT::Extension::Assets 1.0.2 = 1.05 RT::Extension::Assets::Import::CSV 1.3 (did not upgrade) I have my log level set to critical and since this function looks to be for troubleshooting deprecations with log

Re: [rt-users] RT 4.2 - owner list changed from pull-down menu to fill-in form

2015-06-22 Thread Aaron McCormack
Hi Boris, This part from https://www.bestpractical.com/docs/rt/4.2/RT_Config.html https://www.bestpractical.com/docs/rt/4.2/RT_Config.html may explain it: $AutocompleteOwners If set to 1, the owner drop-downs for ticket update/modify and the query builder are replaced by text fields that

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Todd Wade
On 6/22/15 1:10 PM, Marcos Orallo wrote: It's a big problem for us if we cannot fully trust the platform to not spread confidential information to unintended recipients. Along with Alex's suggestions / questions, it sounds like this workflow would benefit from the comment functionality.

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Alex Vandiver
On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi Alex, Thanks for your reply. My comments inline. 2015-06-22 19:46 GMT+02:00 Alex Vandiver a...@chmrr.net: On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi Todd, Thank you for the suggestion. However, in this case, it was a Reply with One-Time-CCs, so I guess a Comment is not the best option. Moreover, we don't have control of the mail domain, and you wouldn't believe the bureaucracy and delay to get a mail alias for comments. It's true that our

[rt-users] Excluding tickets from search based on updated fields?

2015-06-22 Thread Barton Chittenden
We have the following canned search, which will find tickets not updated by the Current User in the last two days. This search is used in a dashbord that sends a daily email to our support staff, showing tickets that need follow-up. Owner = '__CurrentUser__' AND LastUpdatedBy != '__CurrentUser__'