Re: [rt-users] Custom Field Security

On 4 Aug 2015, at 4:30, Joseph D. Wagner wrote: I would like for unprivileged users to be able to enter and view custom fields on the tickets they enter. I setup the custom field for Ticket and added it to a specific Queue. I figured out how unprivileged users can enter custom fields for ti

Re: [rt-users] Increase size of attachment when using web interaface to attach items

Hello, I must have done something right going through all of the examples as I got this to work at the end of the day yesterday. Thank you all for your advice and knowledge as it proved helpful to resolve my issue. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Descripti

Re: [rt-users] Forward ticket with complete history and attachments (refresh)

Hello again, to be more precise: RT does forward tickets, but only transactions of type 'correspond'. I want RT to forward all transactions - inclusive 'comments'. How to? Thanks in advance for any hint. BR, Piotr