Re: [rt-users] Including latest transactions in RSS-Feed

[Markus . Wildbolz]

Is anybody out there who could lead me into the right direction?
Maybe der is already a plugin handling this???

BR,
Markus

Re: [rt-users] Quick Search

[Zoey Schutt]

Greetings,

You can change the order in which the tickets show up for the quick search by 
editing the search, then modifying the "Sorting" section. By default you will 
see that the search is being sorted by "ID, Asc". I have attached a screenshot 
of what it will look like. You will want to change this to "ID, Desc" which 
will show the newest tickets first.


--
Zoey Schutt
Braincoral Technology



 On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher 
 wrote  

Hi, 
 
We have quick search on our users dashboards so they can click on the queue and 
view the tickets that are in the queue they clicked on. 
 
The only problem is that it shows the oldest tickets first not the newest ones. 
 
Is there any way that we can change this?
 
Thanks
Sam

 
Sam Maher - IT Technician
Lawson Lewis Blakers
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Re: [rt-users] Problem with extension RepeatTicket

[frankfurter]

as far as i know is there no config file for RepeatTicket.
there is only this part in RT_SiteConfig.pm

Plugin('RT::Extension::RepeatTicket');

and optional (i dont use this):
 Set( $RepeatTicketCoexistentNumber, 1 );
 Set( $RepeatTicketLeadTime, 14 ); 
 Set( $RepeatTicketSubjectFormat, '__Subject__' );






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Re: [rt-users] Problem with extension RepeatTicket

[Matt Zagrabelny]

On Wed, Aug 19, 2015 at 5:39 AM, frankfurter  wrote:
> Hi,
>
> i want to use the RepeatTicket extension for tickets that have to be done
> daily,weekly and monthly.
> my problem is when i set a ticket to spawn i.e. every week, the ticket
> spawns every day instead. sometimes also the monthly tickets come up every
> day.
> I'm sure that the recurrence date is set correctly.
>
> my cronjob looks like this:
>
> 0 3 * * *
> /opt/rt4/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket
>
> any ideas ?

I've never ysed RepeatTicket, where are the configs stored? And what
do your configs look like?

-m

Re: [rt-users] setting up auto reply to only work on certain queues.

[Matt Zagrabelny]

Hi,

On Wed, Aug 19, 2015 at 6:11 AM, norman  wrote:
> Hello all.
> I have a setup where if a ticket is created rt will send a message to the
> requester automatically. This is set up to do this for all my queues.
> However, i now have a queue that i need to turn this off on. Looking at
> global scripts i see the "on transaction create send auto reply" script. I
> can disable this by setting the stage. However, i can't figure out how to
> add a script to the queues that need the auto reply functionality.
> In other words, is it possible to have a script only work on certain queues
> and if so, what am i missing?

You can certainly turn off the scrip (Note: no 't' at the end of the
word) for a given queue. I believe applying scrips per queue showed up
in 4.2. But you can achieve the same functionality with a custom scrip
condition:

Here is a custom scrip condition that we use:

($self->TransactionObj->Type || '') eq 'Create'
&&
($self->TicketObj->Status || '') ne 'resolved'
&&
$self->TicketObj->Owner == RT::Nobody->id
&&
($self->TicketObj->QueueObj->Name || '') !~ /^(?:SIRT)$/

FWIW, RT does not support negative ACLs natively at this point. That
is you can't have a global scrip and then say "don't apply to this one
queue". That has to be done with a custom scrip condition.

-m

[rt-users] setting up auto reply to only work on certain queues.

[norman]

Hello all.
I have a setup where if a ticket is created rt will send a message to 
the requester automatically. This is set up to do this for all my 
queues. However, i now have a queue that i need to turn this off on. 
Looking at global scripts i see the "on transaction create send auto 
reply" script. I can disable this by setting the stage. However, i can't 
figure out how to add a script to the queues that need the auto reply 
functionality.
In other words, is it possible to have a script only work on certain 
queues and if so, what am i missing?
I can see the scripts options under each queue but that doesn't allow me 
to edit anything beyond the global scripts.


Thoughts?
System config. rt 4.0.19, debian 7, apache webserver, and mysql.

[rt-users] Problem with extension RepeatTicket

[frankfurter]

Hi, 

i want to use the RepeatTicket extension for tickets that have to be done
daily,weekly and monthly. 
my problem is when i set a ticket to spawn i.e. every week, the ticket
spawns every day instead. sometimes also the monthly tickets come up every
day. 
I'm sure that the recurrence date is set correctly. 

my cronjob looks like this: 

0 3 * * *
/opt/rt4/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket 

any ideas ? 

thanks, 
David 



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