Re: [rt-users] Problem with extension RepeatTicket

2015-08-20 Thread Moose
I just set up the RepeatTicket extension last week - for the first time. I've
been doing some testing and it seems to all be working. Here is how I
installed it (for reference).


1. Install the extension manually (allowing CPAN to update dependencies
following the make command).
   - 1.1 Ensure to run make initdb after successful installation.
2. Add the extension to the plugins at the beginning of RT_SiteConfig.pm -
(Use Set(@Plugins, qw(RT::Extension::RepeatTicket)); for RT4.0 and up).
   - 2.1 If there is more than one extension add it like this - 
 Set(@Plugins, qw(
RT::Extension::LDAPImport
RT::Extension::RepeatTicket
 ));
3. Configure RepeatTicket defaults in RT_SiteConfig.pm. Add these lines:
   - Set($RepeatTicketCoexistentNumber, 1);
   - Set($RepeatTicketLeadTime, 7);
   - Set($RepeatTicketSubjectFormat, '__Due__ __Subject__');
4. Find the file rt-repeat-ticket. It is in the folder /bin of the
RT-RepeatTicket installation. For me that was
usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin.
5. Create a cronjob - as root user - by typing crontab -e. Mine looks like
this: 0 08 * * *
/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket.
(This will run at 8:00am every morning).
6. Clear RT's mason cache and reboot apache.


You should now be able to configure the rest of the settings from the
Recurrence tab on a ticket.  I have a ticket set to only repeat on Friday
of each week and it just fired as expected this morning - no extra instances
for the previous days of the week.

Hope this helps...

- Max



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Re: [rt-users] Including latest transactions in RSS-Feed

2015-08-20 Thread Markus . Wildbolz
Is anybody out there who could lead me into the right direction?
Maybe der is already a plugin handling this???

BR,
Markus


Re: [rt-users] Ticket dont display html

2015-08-20 Thread androponia
No, when i put a comment , and have html format, it don't show as it is, the
images never work.



-
Andrea Caputto
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Re: [rt-users] Ticket dont display html

2015-08-20 Thread Matt Zagrabelny
On Thu, Aug 20, 2015 at 8:57 AM, androponia andropo...@gmail.com wrote:
 No, when i put a comment , and have html format, it don't show as it is, the
 images never work.

Are you sure that your scrips are sending HTML mail? That is, you'll
need to check the templates.

-m


[rt-users] Ticket reminders showing to all users

2015-08-20 Thread Jesse Maseto
Hello,

I was wondering if there is a way to make ticket reminders only visible to
privileged users. Right now all users can see our reminders.

Thanks for your help.

Best Regards,
-Jesse


Jesse Maseto
Head of Support
ByWater Solutions
Support  Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com


[rt-users] Ticket dont display html

2015-08-20 Thread androponia
Hello, i am little new in RT, my ticket is not displaying html messages. 

I have RT 4.2 version. 

can someone help me? 

Thanks.



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Re: [rt-users] Ticket dont display html

2015-08-20 Thread Matt Zagrabelny
On Thu, Aug 20, 2015 at 8:50 AM, androponia andropo...@gmail.com wrote:
 Hello, i am little new in RT, my ticket is not displaying html messages.

 I have RT 4.2 version.

 can someone help me?

Are you receiving HTML emails?

-m


Re: [rt-users] Ticket dont display html

2015-08-20 Thread androponia
I dont really know, how i check that?



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Andrea Caputto
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Re: [rt-users] Ticket dont display html

2015-08-20 Thread Matt Zagrabelny
On Thu, Aug 20, 2015 at 9:04 AM, androponia andropo...@gmail.com wrote:
 I dont really know, how i check that?

Admin - Global - Scrips

Look at a scrip you are expecting to fire and note the template. Then go to:

Admin - Global - Templates

and see if is an HTML template. Its contents will have:

Content-Type: text/html

in the header portion.

Note that if a scrip fires for a given queue and you have a queue
templates with the same name as a global template, the queue template
will override the global templates for the referenced scrip.

-m


[rt-users] Options for user display

2015-08-20 Thread Joe Kirby
UMBC is on version 4.2.11 and one of the changes when we upgraded involves what 
gets displayed for privileged and unprivileged users.

Our previous version allowed for Name, Email, and Real Name and this was so 
beneficial for many reasons. We use our unique campus-id in the Name

Is there an option in 4.2.11 that would allow me to have this option again?

Thanks

Joe
Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu



Re: [rt-users] Ticket dont display html

2015-08-20 Thread Matt Zagrabelny
On Thu, Aug 20, 2015 at 9:21 AM, androponia andropo...@gmail.com wrote:
 What i got in my menu is this:

 http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_t%C3%ADtulo.png

That is not helpful.

Your scrips will be located some place like:

https://yoursite.domain/Admin/Global/Scrips.html

-m


Re: [rt-users] Options for user display

2015-08-20 Thread Matt Zagrabelny
On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby ki...@umbc.edu wrote:
 UMBC is on version 4.2.11 and one of the changes when we upgraded involves
 what gets displayed for privileged and unprivileged users.

Are you talking about when the names are displayed in places like the
History or the People portlet?

If so, yes that is still possible. I've attached the site specific
module that we use for customizing the display. I haven't audited the
code in a while, so chances are the code is suboptimal, FYI.

And then these configs in your site config:

Plugin('RT::Site::UMN::Duluth::UsernameFormat');
Set($UsernameFormat, 'umd00');

Of course changing site specific things to your site.

-m


UsernameFormat.pm
Description: Perl program


Re: [rt-users] Options for user display

2015-08-20 Thread Joe Kirby
Thank you.

I am talking about both and will look at this 

thank you again for the quick response

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu

 On Aug 20, 2015, at 11:19 AM, Matt Zagrabelny mzagr...@d.umn.edu wrote:
 
 On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby ki...@umbc.edu wrote:
 UMBC is on version 4.2.11 and one of the changes when we upgraded involves
 what gets displayed for privileged and unprivileged users.
 
 Are you talking about when the names are displayed in places like the
 History or the People portlet?
 
 If so, yes that is still possible. I've attached the site specific
 module that we use for customizing the display. I haven't audited the
 code in a while, so chances are the code is suboptimal, FYI.
 
 And then these configs in your site config:
 
 Plugin('RT::Site::UMN::Duluth::UsernameFormat');
 Set($UsernameFormat, 'umd00');
 
 Of course changing site specific things to your site.
 
 -m
 UsernameFormat.pm



Re: [rt-users] Ticket dont display html

2015-08-20 Thread androponia
What i got in my menu is this:

http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_t%C3%ADtulo.png 



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Andrea Caputto
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