Re: [rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Matt Zagrabelny
On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner j...@josephdwagner.info wrote: I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. What do you mean by without logins? The email address needs to correspond to a user

Re: [rt-users] usernames which contain only numbers

2015-08-24 Thread Matt Zagrabelny
On Sun, Aug 23, 2015 at 4:23 AM, Tissona Yossi yos...@hdq.colman.ac.il wrote: Hi, Would someone found a solution for change the username field to be numeric? I don't think this will work very well, but if I were to take a stab I might look at hacking the source and removing the sequence from

Re: [rt-users] multiple customers in one RT instance?

2015-08-24 Thread Matt Zagrabelny
On Mon, Aug 24, 2015 at 6:01 AM, lu...@sulweb.org wrote: Hello, I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email

Re: [rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Joseph D. Wagner
What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC field, which did not have an account. RT autocreated an account for that person,

Re: [rt-users] Problem with extension RepeatTicket

2015-08-24 Thread frankfurter
are there any other informations which i could share with you that might help for solving the issue ? Regards, Dave -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60502.html Sent from the Request Tracker - User mailing

[rt-users] multiple customers in one RT instance?

2015-08-24 Thread lucio
Hello, I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email addresses at the customer internet domain. Each RT queue doesn't

[rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Joseph D. Wagner
I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. How can I limit or secure this? Joseph D. Wagner

Re: [rt-users] Quick Search

2015-08-24 Thread Sam Maher
[cid:image001.jpg@01D0DE54.0E4E0E40] Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these? Thanks Sam From: Zoey Schutt [mailto:z...@braincoral.io] Sent: 19 August 2015 18:37 To: Sam Maher Cc:

Re: [rt-users] Problem with extension RepeatTicket

2015-08-24 Thread Moose
Excuse the delay in my response - I was not at work on Friday. After reading your comments I re-examined my settings for RepeatTicket and it turns out I was incorrect about my cronjob - Repeated tickets were not being created how I expected. I have now made four separate cronjobs as a temporary

Re: [rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Matt Zagrabelny
On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC

Re: [rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Matt Zagrabelny
On Mon, Aug 24, 2015 at 3:55 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to

Re: [rt-users] Lockdown CC and AdminCC

2015-08-24 Thread Bill Cole
On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged

[rt-users] System switched to Install screen

2015-08-24 Thread Felix Bachmann
Hi all, I am hoping to get some hints for you. I was running version 4.2.4 for a long time. Today I had some issues with the mysql database server and after restart RT is always switching to the install screen as if it doesn’t find the database. Needless to say that of course the database is

[rt-users] REST API - How to set the content type to text/html

2015-08-24 Thread Armen Tashjian
I am currently creating tickets and commenting on tickets using the CLI. I am able to define what the content type is ('text/html'). I do not see a way to define the content type using the REST API. Is there a way to define what the text type will be? I am using the latest version of RT.