[rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-11 Thread k...@rice.edu
Hi, I am debugging a problem where the 'Started' Date is not being set when the ticket status changes from 'new' to 'open' or 'resolved'. I found the code for when the 'Started' date is set using 'SetStarted()' that changes the status from 'new' to 'open', but not the code setting the 'Started'

Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-11 Thread k...@rice.edu
On Fri, Sep 11, 2015 at 10:48:12AM -0500, k...@rice.edu wrote: > Hi, > > I am debugging a problem where the 'Started' Date is not being > set when the ticket status changes from 'new' to 'open' or 'resolved'. > I found the code for when the 'Started' date is set using 'SetStarted()' > that

Re: [rt-users] XLS export balks

2015-09-11 Thread Marc Chantreux
> you would better use a branch for upstream and one for your (or many if > you have prod/staging/...). i really would like but i don't know how to run RT from the sources (it seems you need to install it somewhere and run it from this place). > It's easier when you need to upgrade RT or compare

[rt-users] RT Approvals

2015-09-11 Thread Kobus Bensch
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can

Re: [rt-users] XLS export balks

2015-09-11 Thread Emmanuel Lacour
Le 11/09/2015 15:45, Marc Chantreux a écrit : >> you would better use a branch for upstream and one for your (or many if >> you have prod/staging/...). > > i really would like but i don't know how to run RT from the sources > (it seems you need to install it somewhere and run it from this place).

Re: [rt-users] External module publication on CPAN?

2015-09-11 Thread Emmanuel Lacour
Le 11/09/2015 15:58, Marc Chantreux a écrit : > Hello, > > I wrote a script to supply initial datas to RT from an spreadsheet > (excel and libreoffice are repported as working). if some advices > can be given about publishing it (on CPAN), it would be appreciated > (a good name for the module, a

[rt-users] External module publication on CPAN?

2015-09-11 Thread Marc Chantreux
Hello, I wrote a script to supply initial datas to RT from an spreadsheet (excel and libreoffice are repported as working). if some advices can be given about publishing it (on CPAN), it would be appreciated (a good name for the module, a place to register it...). my module is on gh: