Re: [rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Daniel Moore
I hope this attaches. Here is what I got. This is the only thing we have that automatically changes status based on a reply. [cid:image001.png@01D10120.AEF79F20] V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]

[rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Daniel Moore
Hello, I thought I had found the answer this a long time ago but I cannot seem to locate it now. We have several queues set up and when a user updates something on their ticket (priority, reply, etc) The ticket will automatically bounce out of whatever queue it is in into another queue. For

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2015-10-07 Thread k...@rice.edu
On Wed, Oct 07, 2015 at 02:51:16PM -0400, Al Joslin wrote: > I am running 4.2.11 > > I have install mariadb 10.0 > > I have enabled native mySQL full text search > > It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from > the Simple Search box, but not both? > > If I

Re: [rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Matt Zagrabelny
On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore wrote: > Hello, > > > > I thought I had found the answer this a long time ago but I cannot seem to > locate it now. > > > > We have several queues set up and when a user updates something on their > ticket (priority,

Re: [rt-users] Need help with custom field to trigger approvals (RT 4.2)

2015-10-07 Thread Dion Gullotta
Managed to get it working, here's my terrible code (this goes in the custom condition box, all others empty): my $ticket = $self->TicketObj; my $cf_obj = RT::CustomField->new($RT::SystemUser); my $cf_name = "Needs Approval"; my $cf_value = "Flag"; return 0 unless

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2015-10-07 Thread k...@rice.edu
On Wed, Oct 07, 2015 at 02:51:16PM -0400, Al Joslin wrote: > I am running 4.2.11 > > I have install mariadb 10.0 > > I have enabled native mySQL full text search > > It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from > the Simple Search box, but not both? > > If I

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2015-10-07 Thread Matt Zagrabelny
On Wed, Oct 7, 2015 at 1:51 PM, Al Joslin wrote: > I also have a custom field my users insisted on that will carry text — can I > index and search more than one table (attachments) ? Current RT does not support full text searching (FTS) on CFs. I remember conversing

[rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2015-10-07 Thread Al Joslin
I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box