Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Great information here, thank you for helping me out and providing some
educational background on the options with this as well that helps!...I will
try to tackle this over the course of the next few days/weeks and see how
things go

SO...possible ignorant question here butIs there a reason that someone
or better yet Best Practicaldoesn't create and maintain a CentOS/RedHat
& Debian & maybe even Ubuntu packages that contain all the required perl
module dependencies for getting RT/RT-IR up and running instead of forcing
people to resort to installing as many as are published in base/epel via the
OS package manager and then having to manually/fixdeps install a *TON*
more???  Maybe that's more difficult? but thinking about it on the
surface that just seems much easier on the user baseI'm not sure but am
I onto something here or is that just not doable? 

Thanks again!

-Drew



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p61003.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Bill Cole]

On 23 Nov 2015, at 15:57, dwdixon wrote:

This was sort of the problembasically I installed many Perl 
modules via
cpanm and apparently that's a problem in certain circumstances which 
I'm not
totally sure about at this time.  To fix this error I installed the 
CentOS

@epel repo version of a few packages:

perl-UNIVERSAL-require.noarch..0.13-12.el7.@epel
perl-Log-Dispatch.noarch 2.41-1.el7.1@epel

These are from @epel (as shown above) but now I'm stuck with an error 
based
on a perl module that does not have a package published in the epel 
repo:


**
Can't locate /Symbol/Global/Name.pm/ in @INC (@INC contains:
/root/perl5/lib/perl5/ /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
/usr/local/lib64/perl5 /usr/local/share/perl5 
/usr/lib64/perl5/vendor_perl

/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/../lib/RT/Config.pm line 57.
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Config.pm 
line

57.
Compilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 159.
**

After getting this I searched the repo's for this package, I found and
installed this one:

perl-Symbol-Util.noarch 0.0203-4.el7   @epel

But this did nothing for me and doesn't seem to be what RT/Perl/httpd
wants.


Right. If there was a package for the EL7 distro family that gave you 
just the Symbol::Global::Name module, its base name would be 
perl-Symbol-Global-Name, and if that module were part of a larger 
package it would probably be perl-Symbol-Global or perl-Symbol.


BUT: the way to find a specific-file dependency with yum is the 
'provides' command:


[root@requesttracker ~]# yum provides */Symbol/Global/Name.pm
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
 * base: mirrors.tripadvisor.com
 * epel: mirror.cogentco.com
 * extras: centos.firehosted.com
 * remi: remi.check-update.co.uk
 * remi-safe: remi.check-update.co.uk
 * updates: bay.uchicago.edu
No matches found

Oh well... that is why I used CPAN on that machine (via 'make fixdeps') 
to install Symbol::Global::Name.



So...It looks like I will have to build a package for the module
"Symbol::Global::Name" that I can install with yum..I tried the 
hacked
up solution suggested in the blog post you referenced, the OP said in 
the
quote below that this fixed it for him but I had no luck, it's a 
hacked in

solution anyhow

"I fixed the issue by adding the following line in ther perl script 
before

any 'use' command."

use lib "/root/perl5/lib/perl5/" ;


Smart choice. That's not maintainable for RT. Also: won't work unless 
you disable or reconfigure SELinux and open up /root/perl5/ to the 
apache user, which would be generally unwise things to do.


Looks like your suggestion of installing a separate instance of perl 
that's
dedicated to RT is making more and more sense the deep down the rabbit 
hole
that I travelI'm afraid that if I install a new separate instance 
of

perl it will break even more things since I suppose I probably have to
recompile RT after doing so and I don't want to lose the configuration 
state

of RT/RT-IR.

I just saw Bill Cole's reply and it is EXCELLENT!!! I'm still 
re-reading to
comprehend but Bill if you get this reply I was drafting prior to 
seeing
your response so if you need to update your great info based on what 
I've

said here I'd be very grateful!!


Well, in looking at it again I think maybe I should have also noted that 
those PERL* variables set in either .bashrc or .bash_profile will stay 
with any shell launched with them set and its offspring, so you will 
want to log out and back in after fixing the files or:


unset PERL_LOCAL_LIB_ROOT PERL_MB_OPT PERL_MM_OPT PERL5LIB

*BEFORE* trying to install anything with CPAN or RT's make fixdeps.

And a bit of background: if you install a Perl module using yum from the 
Base or EPEL repos, it may install pieces under any of the 6 roots shown 
by 'perl -V' depending on the mood of some junior RedHat intern on a 
random Tuesday in 1997. Mostly they SHOULD stay out of the /usr/local 
ones and only get 64-bit-specific things in the lib64 ones. There's also 
supposedly "logic" determining what does and doesn't go in vendor_perl 
but it's not obvious. If you install using CPAN in a pristine (no PERL* 
variables) environment, you should get a bit better determinism, since 
the vendor_perl roots should be avoided entirely and /usr/local/* should 
be the only place anything lands. However, if you let CPAN *upgrade* 
modules already installed as part of the canonical Perl base (i.e. not 
"local" or "vendor_perl") it *might* clobber files that the RPM/yum 
subsystem believes belong to particular p

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Bill Cole]

On 23 Nov 2015, at 17:03, dwdixon wrote:

Sorry correction to my last reply it came back null only *before* I 
wiped the
private tree for rootmy mistake I meant to remove that part of my 
last
replythe output shown in my last reply of make testdeps is the 
output

after I had wiped the private tree of root and ran your full command.
Apologies for any confusion.


I'm guessing those environment variables are still set in your current 
shell, which will mess up fixdeps/testdeps as well as CPAN. SO:


unset PERL_LOCAL_LIB_ROOT PERL_MB_OPT PERL_MM_OPT PERL5LIB

That should make anything you do stop looking in /root/perl5/

I'm unsure what the issue is with fixdeps...

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Sorry correction to my last reply it came back null only *before* I wiped the
private tree for rootmy mistake I meant to remove that part of my last
replythe output shown in my last reply of make testdeps is the output
after I had wiped the private tree of root and ran your full command. 
Apologies for any confusion.



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p61000.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Hi Bill/All,

I did as you suggested (wiping the private tree for root) then I tested out
your command by removing the last xargs statement and running it, the output
was null...got nothing backthis is what I ran:

make testdeps  |fgrep MISSING |egrep -v ' (owner|group) |>=5\.10\.'|awk
'{print $1}'|sort -u |sed 's/::/-/g'|sed 's/^/perl-/'| xargs -rt yum
list|grep '^perl-' |awk '{print $1}'

It spit out a sizable list of packages so I then completed the full command
by adding the last xargs statement backit installed around 41 packages
but upon re-running make testdeps afterwards there are still a LOT of
missing dependenciesmake fixdeps is doing its lame looping thing again
afterwards so I halted that...here is a list of everything I'm missing after
running your full command, looks like I'll have to install all of these
manually with CPAN/cpanm then?  Which is fine since I did it before but just
thought there may be less than this?... Also I noticed the error at the
bottom...is that normal?  "make: *** [testdeps] Error 1"  ?

***
# make testdeps  |fgrep MISSING
Text::Password::Pronounceable ...MISSING
Tree::Simple >= 1.04 ...MISSING
HTML::Mason >= 1.43 ...MISSING
Symbol::Global::Name >= 0.04 ...MISSING
DateTime::Format::Natural >= 0.67 ...MISSING
Text::Wrapper ...MISSING
Regexp::Common::net::CIDR ...MISSING
Date::Extract >= 0.02 ...MISSING
HTML::Mason::PSGIHandler >= 0.52 ...MISSING
MIME::Entity >= 5.504 ...MISSING
Locale::Maketext::Lexicon >= 0.32 ...MISSING
Role::Basic >= 0.12 ...MISSING
HTML::RewriteAttributes >= 0.05 ...MISSING
Locale::Maketext::Fuzzy >= 0.11 ...MISSING
Email::Address::List >= 0.02 ...MISSING
Plack::Handler::Starlet ...MISSING
PerlIO::eol ...MISSING
GnuPG::Interface ...MISSING
Data::ICal ...MISSING
Crypt::X509 ...MISSING
Convert::Color ...MISSING
SOME DEPENDENCIES WERE MISSING.
Data::ICal ...MISSING
Crypt::X509 ...MISSING
Convert::Color ...MISSING
PerlIO::eol ...MISSING
GnuPG::Interface ...MISSING
HTML::Mason >= 1.43 ...MISSING
MIME::Entity >= 5.504 ...MISSING
HTML::Mason::PSGIHandler >= 0.52 ...MISSING
Date::Extract >= 0.02 ...MISSING
Symbol::Global::Name >= 0.04 ...MISSING
DateTime::Format::Natural >= 0.67 ...MISSING
Locale::Maketext::Lexicon >= 0.32 ...MISSING
Role::Basic >= 0.12 ...MISSING
Locale::Maketext::Fuzzy >= 0.11 ...MISSING
Email::Address::List >= 0.02 ...MISSING
Text::Password::Pronounceable ...MISSING
Text::Wrapper ...MISSING
Regexp::Common::net::CIDR ...MISSING
HTML::RewriteAttributes >= 0.05 ...MISSING
Tree::Simple >= 1.04 ...MISSING
Plack::Handler::Starlet ...MISSING
make: *** [testdeps] Error 1
***

Thank you!

-Drew



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60999.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT 4.4 Errors

[Max McGrath]

Shawn -

It looks like I can get into my Queues now.  But a new issue has come up.
When I login, it takes me to https://10.2.1.45/rt/NoAuth/Login.html and has
the error message:

An internal RT error has occurred. Your administrator can find more details
in RT's log files.

But I can refresh the page and it will then log me in successfully to RT (
https://10.2.1.45/rt/).

I don't see any real errors in rt.log.  I see a bunch of stuff referencing
ExternalAuth.  Not sure how much info you want from my rt.log.

Max

--
Max McGrath  
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu

On Mon, Nov 23, 2015 at 3:00 PM, Shawn Moore 
wrote:

> Hi Max,
>
> On 2015年11月23日 at 15:59:38, Max McGrath (mmcgr...@carthage.edu) wrote:
>
> > [12001] [Mon Nov 23 17:04:12 2015] [error]: Can't call method "loc" on an
> > undefined value at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1371.
>
> Can you upgrade to 4.4.0 rc2? That includes a fix for this bug.
>
> > Max
>
> Thanks!
> Shawn
>

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

This was sort of the problembasically I installed many Perl modules via
cpanm and apparently that's a problem in certain circumstances which I'm not
totally sure about at this time.  To fix this error I installed the CentOS
@epel repo version of a few packages:

perl-UNIVERSAL-require.noarch..0.13-12.el7.@epel   
perl-Log-Dispatch.noarch 2.41-1.el7.1@epel  
  

These are from @epel (as shown above) but now I'm stuck with an error based
on a perl module that does not have a package published in the epel repo:

**
Can't locate /Symbol/Global/Name.pm/ in @INC (@INC contains:
/root/perl5/lib/perl5/ /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/../lib/RT/Config.pm line 57.
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Config.pm line
57.
Compilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 159.
**

After getting this I searched the repo's for this package, I found and
installed this one:

perl-Symbol-Util.noarch 0.0203-4.el7   @epel

But this did nothing for me and doesn't seem to be what RT/Perl/httpd
wants.So...It looks like I will have to build a package for the module
"Symbol::Global::Name" that I can install with yum..I tried the hacked
up solution suggested in the blog post you referenced, the OP said in the
quote below that this fixed it for him but I had no luck, it's a hacked in
solution anyhow

"I fixed the issue by adding the following line in ther perl script before
any 'use' command."

use lib "/root/perl5/lib/perl5/" ;

Looks like your suggestion of installing a separate instance of perl that's
dedicated to RT is making more and more sense the deep down the rabbit hole
that I travelI'm afraid that if I install a new separate instance of
perl it will break even more things since I suppose I probably have to
recompile RT after doing so and I don't want to lose the configuration state
of RT/RT-IR.

I just saw Bill Cole's reply and it is EXCELLENT!!! I'm still re-reading to
comprehend but Bill if you get this reply I was drafting prior to seeing
your response so if you need to update your great info based on what I've
said here I'd be very grateful!!

-Drew



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60997.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Bill Cole]

On 23 Nov 2015, at 11:02, dwdixon wrote:


I'm not an Apache/httpd configuration
expert especially when modules are involved so I would GREATLY 
appreciate

any and all help:


Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/../lib/RT.pm line 60.
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 
60.

Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.



As others have noted, using CPAN on CentOS 7 can be sketchy. It's very 
easy to be drawn into installing modules locally under /root/perl5/ 
where normal Perl programs won't ever see them or clobbering files owned 
by yum-installed packages. Care is needed...


For the immediate issue, you can resolve the problem by enabling the 
EPEL repository for yum (see https://fedoraproject.org/wiki/EPEL) and 
installing the needed module:


yum install perl-UNIVERSAL-require

HOWEVER, since you have had stuff installed (presumably by CPAN and a 
local::lib configuration) in a private place only for use by root with 
suitable variables in the environment, you probably want to fix that[1] 
and install everything possible for RT via yum, filling in whatever is 
missing with CPAN *NOT* using a private module tree. I recently did this 
for a RT4.4rc1 install on CentOS 7 by massaging the output of "make 
testdeps" into a whopping huge yum command[2]:


	make testdeps  |fgrep MISSING |egrep -v ' (owner|group) |>=5\.10\.'|awk 
'{print $1}'|sort -u |sed 's/::/-/g'|sed 's/^/perl-/'| xargs -rt yum 
list|grep '^perl-' |awk '{print $1}' |xargs -rt yum install -y


Following that (go get a cup of coffee, it will be a while...) you MAY 
still have unmet dependencies, since RT demands various modules and 
versions of modules that the EPEL and "base" repos don't have. Those can 
be installed from CPAN (or 'make fixdeps') after "yum erase"-ing any 
too-old versions that were installed with yum.



FOOTNOTES:

[1] Wipe the private tree for root:

rm -rf /root/perl5/

Remove any lines from /root/.bashrc or /root/.bash_profile like 
these

which set up the relevant environment variables for local::lib :

export PERL_LOCAL_LIB_ROOT="$PERL_LOCAL_LIB_ROOT:/root/perl5";
export PERL_MB_OPT="--install_base /root/perl5";
export PERL_MM_OPT="INSTALL_BASE=/root/perl5";
export PERL5LIB="/root/perl5/lib/perl5:$PERL5LIB";
export PATH="/root/perl5/bin:$PATH";


[2] ARE YOU CRAZY? Don't just run that because I said so! Be sure you 
understand what it DOES! Test it by breaking the pipeline before that 
last xargs and see if what it's going to install seems sane FOR YOUR 
SYSTEM.

Re: [rt-users] RT 4.4 Errors

[Shawn Moore]

Hi Max,

On 2015年11月23日 at 15:59:38, Max McGrath (mmcgr...@carthage.edu) wrote:

> [12001] [Mon Nov 23 17:04:12 2015] [error]: Can't call method "loc" on an
> undefined value at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1371.

Can you upgrade to 4.4.0 rc2? That includes a fix for this bug.

> Max

Thanks!
Shawn

[rt-users] RT 4.4 Errors

[Max McGrath]

Hi All -

I'm having issues in my test environment running RT 4.4.

In the Queue List, when I click a queue name that existed in 4.2 -- I get
an error -- when I click a queue that was created under RT 4.4 it works
fine.

The error says "An internal RT error has occurred. Your administrator can
find more details in RT's log files.".  In the RT logs I'm seeing:

[12001] [Mon Nov 23 17:04:12 2015] [error]: Can't call method "loc" on an
undefined value at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1371.

And here is line 1371 in Ticket.pm:

1366 sub _DurationAsString {
1367 my $self = shift;
1368 my $value = shift;
1369 return "" unless $value;
1370 if ($value < 60) {
1371 return $_[0]->loc("[quant,_1,minute,minutes]", $value);
1372 } else {
1373 my $h = sprintf("%.2f", $value / 60 );
1374 return $_[0]->loc("[quant,_1,hour,hours]
([quant,_2,minute,minutes])", $h, $value);
1375 }
1376 }

Ideas?

Max
--
Max McGrath  
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu

Re: [rt-users] search custom field with custom date format

[rb1980]

any help on this? I'm stuck.



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/search-custom-field-with-custom-date-format-tp60850p60993.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Yea, being that this is just a sandbox/dev system for RT/RT-IR it's a bit
abnormal in comparison to a production class system...I can't seem to catch
any luck here, getting quite the dismal response after executing the command
you suggested:

# perl -MCPAN -e 'install "UNIVERSAL"'
Reading '/root/.cpan/Metadata'
  Database was generated on Mon, 23 Nov 2015 08:53:40 GMT
Running install for module 'UNIVERSAL'
The most recent version "1.12" of the module "UNIVERSAL"
is part of the perl-5.22.0 distribution. To install that, you need to run
  force install UNIVERSAL   --or--
  install R/RJ/RJBS/perl-5.22.0.tar.bz2
Running make test
  Can't test without successful make
Running make install
  Make had returned bad status, install seems *impossible*   #
lol
** 

   



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60991.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

Please check this Link:
Perl Modules installed in the wrong place
https://www.centos.org/forums/viewtopic.php?f=48&t=49865


Maybe it's your issue ..

regards
Danny



> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
> Daniel Schwager
> Sent: Monday, November 23, 2015 7:32 PM
> To: 'dwdixon'; 'rt-users@lists.bestpractical.com'
> Subject: Re: [rt-users] Trouble/Error with Web deployment 
> httpd/apache/mod_fcgid
> 
> > It appears mine is located here:
> >
> > 
> > /root/perl5/lib/perl5/UNIVERSAL
> > /root/perl5/lib/perl5/UNIVERSAL/require.pm
> > 
> Hmm - root's home it's not a common location for perl modules (-:
> 
> This is the problem - try to reinstall the UNIVERSAL
> 
>   perl  -MCPAN   -e 'install "UNIVERSAL"'
> 
> regards
> Danny


smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

> It appears mine is located here:
> 
> 
> /root/perl5/lib/perl5/UNIVERSAL
> /root/perl5/lib/perl5/UNIVERSAL/require.pm
> 
Hmm - root's home it's not a common location for perl modules (-:

This is the problem - try to reinstall the UNIVERSAL

perl  -MCPAN   -e 'install "UNIVERSAL"'

regards
Danny


smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Thanks much for your continued help with this Danny!  It appears mine is
located here:


/root/perl5/lib/perl5/UNIVERSAL
/root/perl5/lib/perl5/UNIVERSAL/require.pm


However, the output results of the find command gave me all these references
to "UNIVERSAL":


/root/.cpan/build/UNIVERSAL-require-0.18-iwKUjp/lib/UNIVERSAL
/root/.cpan/build/UNIVERSAL-require-0.18-iwKUjp/blib/lib/UNIVERSAL
/root/.cpan/build/UNIVERSAL-require-0.18-iwKUjp/blib/lib/auto/UNIVERSAL
/root/.cpan/build/UNIVERSAL-require-0.18-iwKUjp/blib/arch/auto/UNIVERSAL
/root/perl5/lib/perl5/x86_64-linux-thread-multi/auto/UNIVERSAL
/root/perl5/lib/perl5/UNIVERSAL


Thoughts, suggestions, recommendations ?

Thank you!

-Drew



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60989.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

> According to the testdeps output it's saying I only need Perl >= 5.10.1, but
> I also wanted to add that all the dependencies are report as found:
> 
> ***
> perl:
>   *>=5.10.1(5.16.3) ...found*
> 
> ..SNIP
> 
>   *UNIVERSAL::require ...found*
> 
 
> *All dependencies have been found.*
> **

OK - could you check (find) where the "UNIVERSAL/require.pm" is inside your 
perl tree?
E.g. (from my system - seprate perl installation)
./lib/perl5/site_perl/5.20.3/UNIVERSAL
./lib/perl5/site_perl/5.20.3/UNIVERSAL/require.pm

Should be (or not ;-) somewhere in the pathes below:

Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/../lib/RT.pm line 60.
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.
Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.

regards
Danny


smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

According to the testdeps output it's saying I only need Perl >= 5.10.1, but
I also wanted to add that all the dependencies are report as found:

***
perl:
*>=5.10.1(5.16.3) ...found*

..SNIP

*UNIVERSAL::require ...found*

..SNIP

..SNIP.

FASTCGI dependencies:
FCGI::ProcManager ...found
FCGI >= 0.74 ...found

SNIP..

*All dependencies have been found.*
**



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60987.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

> I should also add I'm not a perl expert either, but from what I understand I
> am using fastcgi am I not?  

I don't know how you connect your apache httpd to rt (-; If you use fastcgi, 
there's no need for mod_perl.

> This all seems a lot more complex than I was
> hoping, I greatly appreciate the suggestions and help but I don't know that
> I want use a totally separate perl installation unless absolutely
> necessary...

I think, a separate perl installation dedicated(!) for RT is the best way to 
install RT. Why? Because
the RT installer bypass the rpm package system installing some other perl 
modules. This could bother you later ...

> 
> What made you suggest that mod_perl is the problem and how can I test that
> out?

Did you execute 
make testdeps
in your rt installation directory? Is it clean?

Danny


smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

I should also add I'm not a perl expert either, but from what I understand I
am using fastcgi am I not?  This all seems a lot more complex than I was
hoping, I greatly appreciate the suggestions and help but I don't know that
I want use a totally separate perl installation unless absolutely
necessary...

What made you suggest that mod_perl is the problem and how can I test that
out?

I'm currently running this version of perl:
**
Name: perl
Arch: x86_64
Epoch   : 4
Version : 5.16.3
Release : 285.el7
Size: 22 M
Repo: installed
>From repo   : base
Summary : Practical Extraction and Report Language
URL : http://www.perl.org/
*



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-CentOS-httpd-mod-fcgid-tp60979p60985.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

> Perl::Build might simplify some of these steps -
> https://metacpan.org/pod/Perl::Build

Cool! - didn't know this way..

Thx
Danny



smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Jeremy Mates]

* Daniel Schwager 
> mkdir -p /opt/perl-5.18.4/src
> cd /opt/perl-5.18.4/src
> wget http://www.cpan.org/src/5.0/perl-5.18.4.tar.bz2
> tar -xjf perl-5.18.4.tar.bz2
> cd perl-5.18.4
> CFLAGS='-m64 -mtune=nocona' ./Configure -Dprefix=/opt/perl-5.18.4 
> -Dusethreads -des -Accflags=-fPIC
> ...

Perl::Build might simplify some of these steps -

https://metacpan.org/pod/Perl::Build

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Daniel Schwager]

Hi,

maybe you will try to use a separate perl installation? 

https://www.bestpractical.com/docs/rt/4.2.12/rt_perl.html


#  http://www.cpan.org/src/README.html
mkdir -p /opt/perl-5.18.4/src
cd /opt/perl-5.18.4/src
wget http://www.cpan.org/src/5.0/perl-5.18.4.tar.bz2
tar -xjf perl-5.18.4.tar.bz2
cd perl-5.18.4
CFLAGS='-m64 -mtune=nocona' ./Configure -Dprefix=/opt/perl-5.18.4 
-Dusethreads -des -Accflags=-fPIC

make -j8 install

ln -sf /opt/perl-5.18.4/ /opt/perl

emacs -nw /etc/profile
# perl
PATH=/opt/perl/bin:$PATH
export PATH

# Vereinfachungen 
# Installieren von perl modulen OHNE dauerndes "yes" ...
# 
http://stackoverflow.com/questions/898782/how-do-i-tell-cpan-to-install-all-dependencies
# z.B. durch PERL_MM_USE_DEFAULT=1 perl -MCPAN -e 'install 
XML::LibXML'
# oder cpanm:
curl -L http://cpanmin.us | /opt/perl/bin/perl - --sudo 
App::cpanminus


export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm
... go on with the RT installation.

best regards
Danny

P.S.: mod_perl could be a problem - maybe you should use fastcgi instead.


> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
> dwdixon
> Sent: Monday, November 23, 2015 5:07 PM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Trouble/Error with Web deployment 
> httpd/apache/mod_fcgid
> 
> Hi GeraldI can confirm I am also running this on CentOS 7maybe that
> was a mistake or maybe someone can help us out with getting this
> resolved...I certainly hope the latter is the case!  Thanks in advance to
> anyone who can help us out here...
> 
> 
> 
> --
> View this message in context: 
> http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-
> deployment-httpd-apache-mod-fcgid-tp60979p60981.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.


smime.p7s
Description: S/MIME cryptographic signature

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

Hi GeraldI can confirm I am also running this on CentOS 7maybe that
was a mistake or maybe someone can help us out with getting this
resolved...I certainly hope the latter is the case!  Thanks in advance to
anyone who can help us out here...



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-httpd-apache-mod-fcgid-tp60979p60981.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[Gerald Jimenez]

I have the exact same problem with centos 7



On Mon, Nov 23, 2015 at 11:02 AM, dwdixon  wrote:

> I've installed RT/RT-IR and been using it to test by executing rt-server in
> stand alone "mode", however I need to get RT/RT-IR working with
> httpd/apache
> and after looking through all the documentation and being overwhelmed by
> far
> too many options it seems that the best fit for me is to use mod-fcgid.
> I'm
> running CentOS on httpd/apache 2.4.6 and RT 4.2.12 currently..I've
> followed the the documentation here:
>
> https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid
>
> I've added the FcgidMaxRequestLen & FcgidBusyTimeout settings *see configs
> below*but when I start httpd and attempt to browse to RT in my web
> browser I get Internal Server Error 500 and this in the apache/httpd
> logs...I'm stuck at this point...I'm not an Apache/httpd configuration
> expert especially when modules are involved so I would GREATLY appreciate
> any and all help:
>
>
> 
> Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
> /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
> /opt/rt4/sbin/../lib/RT.pm line 60.
> BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.
> Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.
>
> 
>
>
> **
> # Contents of:  /etc/httpd/conf.d/rt.conf
>
> 
> ### Optional apache logs for RT
> # Ensure that your log rotation scripts know about these files
> # ErrorLog /opt/rt4/var/log/apache_access
> # TransferLog /opt/rt4/var/log/apache_access
> # LogLevel info
>
> AddDefaultCharset UTF-8
>
> ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>
> DocumentRoot "/opt/rt4/share/html"
> 
>
> Require all granted
>
> Options +ExecCGI
> AddHandler fcgid-script fcgi
> 
> 
>
> ***
> # Contents of /etc/httpd/conf.d/fcgid.conf
>
>  # This is the Apache server configuration file for providing FastCGI
> support
> # through mod_fcgid
> #
> # Documentation is available at
> # http://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html
>
> # Use FastCGI to process .fcg .fcgi & .fpl scripts
> AddHandler fcgid-script fcg fcgi fpl
>
> # Sane place to put sockets and shared memory file
> FcgidIPCDir /run/mod_fcgid
> FcgidProcessTableFile /run/mod_fcgid/fcgid_shm
>
> # Increase maximum request size per RT/RT-IR docs:
> # https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid
> # *- added by me*
>
> FcgidMaxRequestLen 1073741824
>
> # Increase script execution timeout duration *- added by me*
> FcgidBusyTimeout 600
> ***
>
> Thank you!
>
> -Drew
>
>
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-httpd-apache-mod-fcgid-tp60979.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>

[rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

[dwdixon]

I've installed RT/RT-IR and been using it to test by executing rt-server in
stand alone "mode", however I need to get RT/RT-IR working with httpd/apache
and after looking through all the documentation and being overwhelmed by far
too many options it seems that the best fit for me is to use mod-fcgid.  I'm
running CentOS on httpd/apache 2.4.6 and RT 4.2.12 currently..I've
followed the the documentation here:

https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid

I've added the FcgidMaxRequestLen & FcgidBusyTimeout settings *see configs
below*but when I start httpd and attempt to browse to RT in my web
browser I get Internal Server Error 500 and this in the apache/httpd
logs...I'm stuck at this point...I'm not an Apache/httpd configuration
expert especially when modules are involved so I would GREATLY appreciate
any and all help:


Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/../lib/RT.pm line 60.
BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.
Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.


**
# Contents of:  /etc/httpd/conf.d/rt.conf


### Optional apache logs for RT
# Ensure that your log rotation scripts know about these files
# ErrorLog /opt/rt4/var/log/apache_access
# TransferLog /opt/rt4/var/log/apache_access
# LogLevel info

AddDefaultCharset UTF-8

ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

DocumentRoot "/opt/rt4/share/html"


Require all granted

Options +ExecCGI
AddHandler fcgid-script fcgi


***
# Contents of /etc/httpd/conf.d/fcgid.conf

 # This is the Apache server configuration file for providing FastCGI
support
# through mod_fcgid
#
# Documentation is available at
# http://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html

# Use FastCGI to process .fcg .fcgi & .fpl scripts
AddHandler fcgid-script fcg fcgi fpl

# Sane place to put sockets and shared memory file
FcgidIPCDir /run/mod_fcgid
FcgidProcessTableFile /run/mod_fcgid/fcgid_shm

# Increase maximum request size per RT/RT-IR docs: 
# https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid
# *- added by me*

FcgidMaxRequestLen 1073741824

# Increase script execution timeout duration *- added by me*
FcgidBusyTimeout 600
***

Thank you!

-Drew





--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-httpd-apache-mod-fcgid-tp60979.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.