Re: [rt-users] Ticket Increment after Reboot/Restart

[Joop]

On 12-1-2016 16:07, Trev wrote:
> Good Morning,
>
>   RT 4.2.12 on Debian/MySQL
>
>   I have an odd situation where my ticket numbers seem to jump
> significantly after a restart of services or a reboot of the server.
If you were using Oracle I would say that Oracle is caching sequence
numbers and that would be the reason for the jumps, although the jumps
would only be 10 or 20 numbers, from memory thus not sure.
Maybe MySQL is also caching and thus it will skip a certain amount of
numbers.

Joop

[rt-users] Ticket Increment after Reboot/Restart

[Trev]

Good Morning,

  RT 4.2.12 on Debian/MySQL

  I have an odd situation where my ticket numbers seem to jump
significantly after a restart of services or a reboot of the server.

 For example:

40060 40059 40058 40057 40056 32988 29893 25564 24217 24216 24215 24214
24213 20555 20554 20553 20552
  And again previously:

19746 19727 19725 19717 19706 19684 18421 16252 13050 12989 12934 12886
12885 12878 12877 11916 11363 11154 10669 9868 9867

  Thoughts appreciated,

  Thanks,

Trev

Re: [rt-users] RT 4.4.RC3

[Max McGrath]

As an FYI, I commented out the 'ExternalAuthId' config and I no longer get
the error message upon login.

Max

--
Max McGrath  
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu

On Mon, Jan 11, 2016 at 7:19 PM, Max McGrath  wrote:

> Thanks Shawn.
>
> I have these in my RT_SiteConfig.pm:
>
>
>
> Set($ExternalAuthPriority,  [   'My_LDAP',
> ]
> );
>
> Set($ExternalAuth, 1);
>
>
> Set($ExternalInfoPriority,  [   #'My_MySQL',
> 'My_LDAP'
> ]
> );
>
> Set($ExternalServiceUsesSSLorTLS,0);
>
>
> Set($AutoCreateNonExternalUsers,1);
>
> Oh...and I just found this at the bottom in the attribute mappings:
>
>  # The mapping of RT attributes on to LDAP attributes
> 'attr_map'
>  =>  {   'Name' => 'cn',
>
>   'RealName' => 'cn',
>
>   'ExternalAuthId' => 'cn',
>
>   'Gecos' => 'cn',
>
> Is that what's causing the issue?  If so, should I get rid of it or change
> it to something else?
>
> Max
>
>
> --
> Max McGrath  
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgr...@carthage.edu
>
> On Mon, Jan 11, 2016 at 7:12 PM, Shawn Moore 
> wrote:
>
>> On 2016年1月11日 at 15:29:03, Max McGrath (mmcgr...@carthage.edu) wrote:
>> > Hello -
>>
>> Hi Max,
>>
>> > I just upgraded from RT 4.4 RC2 to 4.4 RC3 in my test environment. I had
>> > an issue in RC2 that I still have in RC3.
>>
>> Thank you for testing the RCs!
>>
>> > [24618] [Mon Jan 11 20:31:59 2016] [error]: RT::User::ExternalAuthId
>> > Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line
>> 958)
>>
>> The ExternalAuthId column was removed from the users table in RT 4.4. I
>> suspect you’re still using it in ExternalSettings in RT_SiteConfig. If it’s
>> not clear, send that over and we’ll have a look. Just be sure to censor any
>> sensitive information in there.
>>
>> Thanks,
>> Shawn
>>
>
>