Re: [rt-users] Populate articles with data from a ticket (variables)?

[Jim Brandt]

Hi Dion,

You could take a look at this extension, which processes articles like 
templates:


https://metacpan.org/pod/RT::Extension::ArticleTemplates

Jim

On 3/7/16 6:57 PM, Dion Gullotta wrote:


Hi,

Is there any way to populate an article with selected data from a 
ticket? For example an article that says “Dear, ” can 
you have a variable in there that pulls the Requestor Displayed Name 
or similar from the ticket when you insert the article?


It doesn’t look like this is possible but I’m just checking.

Cheers,

Dion



-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] Unique custom fields for assets

[Seever, Kenny]

Hello,

I am working on evaluating using the Assets module in RT to manage our 
equipment, but haven't been able to figure out if there is a way to make a 
field unique.  All of our equipment has a 5 digit asset number (2) that is 
unique.  I need to be able to add a field that makes sure that each number is 
only used once.  Ideally it would auto populate with the next number when a new 
asset is added, but that may be asking for too much.  Is there build in 
functionality for any of this that I've missed in the documentation?

Thanks in advance,

Kenny
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT with Long email

[Anilton Junior]

Hi,

Try adding the following lines in your RT_SiteConfig.pm

Set ($ MaxInlineBody, 1024000);
Set ($ FriendlyFromLineFormat, "\"% s \ "<% s>");
Set ($ MaxAttachmentSize, 1000);

Att,
Anilton Junior

2016-03-11 10:30 GMT-03:00 wajdi :

> Hi,
>
> I have RT4.2.12 running successfully with incoming and outgoing email. But
> when I have more reply in the email (Ticket) it doesn’t be displayed in RT
> and I have this message “The body of the message is not displayed because
> it is too long”
>
> Please help me
>
> Thanks a lot.
>
>
>
>
>
> -
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] RT with Long email

[wajdi]

Hi,

I have RT4.2.12 running successfully with incoming and outgoing email. But
when I have more reply in the email (Ticket) it doesn't be displayed in RT
and I have this message "The body of the message is not displayed because it
is too long" 

Please help me 

Thanks a lot.

 

 

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016