We recently migrated from in house Postfix to hosted Office365
Outlook/exchange. I have been trying to figure out how to get RT to work with
this setup but the only way I can see to do this is to "burn" a license or 4.
With each one costing us around $20/month I would rather not do this. Has
> On Mar 10, 2016, at 5:09 PM, Chanel Wheeler wrote:
> Hi all,
> I have one user that has used RT for a while with no problems. Recently, her
> attachments to web tickets ceased coming through. I’ve watched her add
> attachments and they appear to
I'm running into a bit of a snag with ExternalAuth and the Email gateway. I
have AutoCreateNonExternalUsers set to 0 as I don't want to create accounts for
non validated emails. I am trying to send RT tickets via email to RT where the
from email is a local account in RT. The address is valid
We recently upgraded to RT 4.4.0. When our staff add time worked to a
ticket, two labels appear under "The Basics," "Worked" and "Users"
After the "Worked" label, there is a sum of all the time entries. After
the "Users" label, a user is listed with a time value that appears to be
On Mon, Mar 14, 2016 at 1:25 PM, Marcos Orallo wrote:
> I understand this was integrated into 4.4 core?
Can you confirm the merge of AjaxPreviewScrips in 4.4?
RT 4.4 and RTIR Training Sessions
El 14/3/2016 7:10 p. m., "Matt Zagrabelny" escribió:
> On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny
> > The limitation of TxnBatch not updating the list of email recipients
> > should be fixed in 4.4.
Updating was in our
On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny wrote:
> On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo wrote:
>> Hi all,
>> I would like to know what determines the order of creation when a request is
>> translated into more than one transaction, and
On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo wrote:
> Hi all,
> I would like to know what determines the order of creation when a request is
> translated into more than one transaction, and if this can be customized
> My use case: I want to add a tag
I would like to know what determines the order of creation when a request
is translated into more than one transaction, and if this can be customized
My use case: I want to add a tag [Resolved] to the subject of the resolving
comment *and only that*.
>From what I've seen, the
I am about to upgrade my RT 4.2 to v4.4 on a CentOS 6 machine. It appears
that Perl 5.1 is barely adequate. What is the recommended version of Perl
for this setup?
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC -
I haven't looked at RT 4.4 yet, so perhaps it's built in there, but it
wasn't in RT 4.2.
What you will need to do, if it isn't there already, is create your own
extension to the Asset.pm module, call it Asset_Local.pm, and add code
there to check for uniqueness and auto-populate the
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