[rt-users] Display custom fields in a ticket

2016-03-22 Thread Jeffrey Pilant
Joop wrote: >On 22-3-2016 18:56, Jeffrey Pilant wrote: >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a >> while ago. >> >> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. >> >> Today, months later, I was informed the tickets are not displaying the >>

Re: [rt-users] RT 4.4.0 upgrade questions

2016-03-22 Thread Joop
On 22-3-2016 21:01, Dave Florek wrote: > Hi, > > I'm using RT 4.2 and I'm looking to upgrade to 4.4.0. I'm opting for a > complete wipe and reinstall because I added about 40 modules to RT 4.2 > that RT 4.4.0 integrated a few. If I do a backup of the PostGRESQL > database I'm using, would that

[rt-users] RT 4.4.0 upgrade questions

2016-03-22 Thread Dave Florek
Hi, I'm using RT 4.2 and I'm looking to upgrade to 4.4.0. I'm opting for a complete wipe and reinstall because I added about 40 modules to RT 4.2 that RT 4.4.0 integrated a few. If I do a backup of the PostGRESQL database I'm using, would that data be compatible or easily restored in RT 4.4.0? I

Re: [rt-users] Display custom fields in a ticket

2016-03-22 Thread Joop
On 22-3-2016 18:56, Jeffrey Pilant wrote: > > I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a > while ago. > > I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. > > Today, months later, I was informed the tickets are not displaying the > custom fields that

Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Joop
On 22-3-2016 14:22, Parish, Brent wrote: > Sorry! You are quite correct, Joop - I am using that extension (and yes, it > is compatible with 4.4 -- or rather I should say that I have not had any > issues with it yet) > No problem. I'm going to try it on a test setup and if it adds to our

[rt-users] Display custom fields in a ticket

2016-03-22 Thread Jeffrey Pilant
I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a while ago. I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. Today, months later, I was informed the tickets are not displaying the custom fields that used to be there. I have confirmed that the field

Re: [rt-users] Custom scrip condition

2016-03-22 Thread Martin Wheldon
Hi Raymond, The following plugin may be what you are looking for. https://metacpan.org/pod/RT::Extension::AdminConditionsAndActions Best Regards Martin On 2016-03-22 13:49, raymond.teunis...@kpn.com wrote: Hi, I'm trying to find a way to add a custom scrip-condition, for when a ticket is

[rt-users] Custom scrip condition

2016-03-22 Thread raymond.teunissen
Hi, I'm trying to find a way to add a custom scrip-condition, for when a ticket is merged. The thing I basically want is that when ticket 1 is merged into ticket 2 (which is closed), it automagically sets the status of ticket 2 to open. I'm running RT 4.2, and I'm not good in Perl. Can anyone

Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Parish, Brent
Sorry! You are quite correct, Joop - I am using that extension (and yes, it is compatible with 4.4 -- or rather I should say that I have not had any issues with it yet) -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joop Sent: