[rt-users] Display custom fields in a ticket

2016-03-28 Thread Jeffrey Pilant
Joop wrote: > Jeffrey Pilant wrote: > > Could this be a customization of the old system? If so, what files would > > exist > > to hold the customization? [I know there is an overload mechanism, and > > maybe some > > config stuff, but I don't recall the details.] If I could locate the old >

Re: [rt-users] Display custom fields in a ticket

2016-03-28 Thread Joop
On 28-3-2016 20:14, Jeffrey Pilant wrote: > Joop wrote: >> I just logged into our RT instance to make sure I use the correct terms. >> Goto the top menu: Admin/CustomFields/Select >> Make sure you have ticket CFs displayed (Only show custom fields for Field) >> Select one that is visible in the

[rt-users] Display custom fields in a ticket

2016-03-28 Thread Jeffrey Pilant
Joop wrote: >I just logged into our RT instance to make sure I use the correct terms. >Goto the top menu: Admin/CustomFields/Select >Make sure you have ticket CFs displayed (Only show custom fields for Field) >Select one that is visible in the old system. >Now select 'Applies to' from the top