[rt-users] RT 4.2.12 upgrade not sending email out....

2016-03-29 Thread Gary Greene
After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. It accepts them in, but we don’t get any acknowledgement emails, nor correspondences. I need a way to debug this to pin-point the issue, thanks. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva

[rt-users] Display custom fields in a ticket

2016-03-29 Thread Jeffrey Pilant
Joop wrote: > In 4.2 BP introduced the concept of CustomFieldGrouping where you can > add CFs to other metadata blocks like Dates or People thats why > ShowSummary is different. > Could it be that the configuration variable todo wiht CF-Grouping has > been modified (incorrectly)?? > > Joop

Re: [rt-users] Display custom fields in a ticket

2016-03-29 Thread Joop
On 29-3-2016 2:09, Jeffrey Pilant wrote: > > Joop wrote: > > > Jeffrey Pilant wrote: > > > >/Could this be a customization of the old system? If so, what files > would exist / > > /> > to hold the customization? [I know there is an overload > mechanism, and maybe some / > > /> > config stuff,

Re: [rt-users] Automated time tracking

2016-03-29 Thread Jim Brandt
On 3/29/16 2:34 PM, Barton Chittenden wrote: Jim, I looked at https://bestpractical.com/blog/2016/3/improved-time-tracking-in-rt, but I didn't explicitly see anything that tracked how long the browser session containing the ticket had been open, which is what I really want. Ah, I see.

Re: [rt-users] User not getting the webpath in links

2016-03-29 Thread Joop
On 29-3-2016 18:00, Luke Hopkins wrote: > Has anyone encountered this issue before? Am I not providing enough > information to make the issue clear? > > On 24/03/2016 17:25, Luke Hopkins wrote: >> >> I recently upgraded my database from 4.0.4 to 4.4.0. Everything works >> fine except for one

Re: [rt-users] Automated time tracking

2016-03-29 Thread Barton Chittenden
Jim, I looked at https://bestpractical.com/blog/2016/3/improved-time-tracking-in-rt, but I didn't explicitly see anything that tracked how long the browser session containing the ticket had been open, which is what I really want. On Tue, Mar 29, 2016 at 2:18 PM, Jim Brandt

Re: [rt-users] Automated time tracking

2016-03-29 Thread k...@rice.edu
On Tue, Mar 29, 2016 at 02:14:01PM -0400, Barton Chittenden wrote: > I was wondering if anyone knows of plugins that would allow for automatic > tracking of time worked. There seem to be several plugins that create > different interfaces for manually entering time (see >

Re: [rt-users] Automated time tracking

2016-03-29 Thread Jim Brandt
Hi Barton, RT 4.4 added a pop-up ticket timer. Is that what you're looking for? This blog post has a screenshot: https://bestpractical.com/blog/2016/3/improved-time-tracking-in-rt Jim On 3/29/16 2:14 PM, Barton Chittenden wrote: I was wondering if anyone knows of plugins that would allow

[rt-users] Automated time tracking

2016-03-29 Thread Barton Chittenden
I was wondering if anyone knows of plugins that would allow for automatic tracking of time worked. There seem to be several plugins that create different interfaces for manually entering time (see https://metacpan.org/search?q=RT%3A%3AExtension+time_type=modules), but I'm looking for something

Re: [rt-users] Customizing the New ticket page on the RT Self service portal

2016-03-29 Thread Parish, Brent
There’s probably other ways, but this is what we do: Per the recommended method of altering RT code, copy share/html/SelfService/CreateTicketInQueue.html to local/html/SelfService/CreateTicketInQueue.html (create the path first if it does not already exist, and be sure not to overwrite your

[rt-users] Customizing the New ticket page on the RT Self service portal

2016-03-29 Thread Robert Deptuch
I am trying to figure out when logged into the RT self service portal, if I can modify the way the list of Queues shows up when creating a new ticket? By default the Queue name and description are cluttered together, and have the same font size/color making it a little less user friendly then I

Re: [rt-users] User not getting the webpath in links

2016-03-29 Thread Luke Hopkins
Has anyone encountered this issue before? Am I not providing enough information to make the issue clear? On 24/03/2016 17:25, Luke Hopkins wrote: I recently upgraded my database from 4.0.4 to 4.4.0. Everything works fine except for one user who doesn't get the right links. Whenever the user

[rt-users] Changing ticket shape/format

2016-03-29 Thread Primoz Jeroncic
Hi guys I'm trying to find this on web (wiki, docs...) but with no luck. Currently our ticket look like default RT ticket, [domain.com #], but it's obviously too much for certain people to comprehend this and include whole ticket in subject, so instead of replying to already opened ticket, we

[rt-users] API for ticket forwarding

2016-03-29 Thread Paris Liakos
It seems that its not possible to forward a ticket with its history and attachments through REST API. (i could not find anything in either documentation or code). Is there any other API for this besides the web interface? Paris - RT 4.4 and RTIR Training Sessions

[rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-29 Thread Sunny
Hi all, I'm experiencing an issue with a particular queue where by a Hotmail address requester does not get email notifications if their ticket is replied to via a mail client - RT gets updated with the reply but it doesn't send out an email to the requester. If the same ticket is replied to