Re: [rt-users] Full text indexer issue with img html tag

2016-03-30 Thread Alex Vandiver
On Wed, 30 Mar 2016 21:32:37 -0700 Alex Vandiver wrote: > What version of RT? That's a symptom of RT 4.0.9 or earlier; 4.0.10 > contains a fix that makes RT simply skip that attachment. Actually, my mistake -- it was fixed in 4.0.3:

Re: [rt-users] Full text indexer issue with img html tag

2016-03-30 Thread Alex Vandiver
On Wed, 30 Mar 2016 17:41:02 +0200 Peter Viskup wrote: > we are experiencing issue with full text indexer What version of RT? That's a symptom of RT 4.0.9 or earlier; gradi4.0.10 contains a fix that makes RT simply skip that attachment. - Alex - RT 4.4 and RTIR

Re: [rt-users] Attachments only work for privileged users

2016-03-30 Thread Dustin Graves
Hi Geoff, If you’re talking about 4.4.0, this is a known issue that will be fixed in 4.4.1. In the meantime, attached you’ll find a patch that should fix the problem for you. Thank you, Dustin > On Mar 30, 2016, at 5:18 PM, Geoff Fountain wrote: > > As the title

[rt-users] Attachments only work for privileged users

2016-03-30 Thread Geoff Fountain
As the title says... attaching something to a ticket only works for privileged users. I'm guessing this is some sort of permissions issue, but I am unable to find anything that explicitly allows or denies adding attachments to a ticket. Anyone have any ideas? - gf - RT 4.4 and RTIR

Re: [rt-users] RT 4.2.12 upgrade not sending email out....

2016-03-30 Thread Gary Greene
After doing some digging, it appears the issue was due to the queue’s scrips being disabled on the upgrade. After re-enabling them, the issue is resolved. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633 > On Mar 29, 2016, at 3:35

Re: [rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-30 Thread Jim Brandt
The configuration option to look at is the one identified in the message: $RedistributeAutoGeneratedMessages You can read about it in your RT_Config or here: https://docs.bestpractical.com/rt/4.2.12/RT_Config.html#Application-logic Something about the incoming message is causing RT to

[rt-users] Display custom fields in a ticket

2016-03-30 Thread Jeffrey Pilant
That's odd. I added the following to RT_SiteConfig.pm: Set(%CustomFieldGroupings, 'RT::Ticket' => [ 'Custom Fields' => ['A', 'B', 'C', 'D', 'E', 'F', 'G', 'H',

[rt-users] Full text indexer issue with img html tag

2016-03-30 Thread Peter Viskup
Hello all, we are experiencing issue with full text indexer which seems to be related to HTML email with tag "" (28398 characters long) which seems to cause rt-fulltext-indexer fail to update full text index. We do see following debug messages: Found attachment #3085 [834] [Wed Mar 30 12:33:32

Re: [rt-users] Display custom fields in a ticket

2016-03-30 Thread Jeffrey Pilant
Joop wrote: > Anything that isn't in RT_SiteConfig.pm has a default that should give > you a working RT. > You didn't change anything in RT_Config.pm? > > I'm at the end of my wits. Can't think of anything that would cause this > without having access to the systems. RT_Config.pm is untouched.

Re: [rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-30 Thread Sundeep Singh Nanuwa
Hi, I have narrowed down the issue to being a missing configuration with RT permissions - not an issue with any ISP in particular. If a reply is sent via a mail client, RT logs this message... [4020] [Tue Mar 29 15:46:51 2016] [info]:

Re: [rt-users] RT::Crypt::GPG with gpg-agent

2016-03-30 Thread Jim Brandt
On 3/30/16 7:52 AM, Peter Viskup wrote: Hello all, just trying to figure how to setup RT with use of gpg-agent. Tried to start gpg-agent this way: root@server:~# gpg-agent --daemon --pinentry-program /usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG And then in RT_SiteConfig.pm: Set(

[rt-users] RT::Crypt::GPG with gpg-agent

2016-03-30 Thread Peter Viskup
Hello all, just trying to figure how to setup RT with use of gpg-agent. Tried to start gpg-agent this way: root@server:~# gpg-agent --daemon --pinentry-program /usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG And then in RT_SiteConfig.pm: Set( %GnuPG, Enable => 1,

Re: [rt-users] Display custom fields in a ticket

2016-03-30 Thread Joop
On 29-3-2016 22:49, Jeffrey Pilant wrote: > > Joop wrote: > > > In 4.2 BP introduced the concept of CustomFieldGrouping where you can > > add CFs to other metadata blocks like Dates or People thats why > > ShowSummary is different. > > Could it be that the configuration variable todo wiht