Re: [rt-users] Asset Tracker in RT 4.4

2016-04-18 Thread Tony G Palomino
Anybody from Best Practical on this thread, and able to chime in on the availability of custom asset queries in an upcoming release of Assets for RT? On Sun, Apr 17, 2016 at 6:06 AM, studogg wrote: > I am running RT 4.0.17 and want to upgrade to 4.4. > > We use

Re: [rt-users] Attachments from the UI

2016-04-18 Thread Joop
On 18-4-2016 13:11, Beck J Mr wrote: > Hi All, > > We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users > are not able to attach files using the UI, either by drag-and-drop, or by > browsing for a file. All looks well in the UI; we see the progress bar and a > nice, big

Re: [rt-users] RT 4.4 failing to send CC emails

2016-04-18 Thread Todd Wade
On 4/18/16 9:40 AM, Luke Hopkins wrote: I'm running RT 4.4 and for some reason whenever I add a one-time cc to a ticket I get the following error appearing on the ticket: The RT System itself- Sending the previous mail has failed. Please contact your admin, they can find more details in the

Re: [rt-users] Installed extension not working

2016-04-18 Thread pelotek
Unfortunately, now it's only partially working. I have the portlet on the dashboard but the link is not showing up under "search". Tickets show up on the portlet and the information is displayed correctly, but there is no way for me to create searches for the calendar or display a larger

[rt-users] RT 4.4 failing to send CC emails

2016-04-18 Thread Luke Hopkins
I'm running RT 4.4 and for some reason whenever I add a one-time cc to a ticket I get the following error appearing on the ticket: The RT System itself- Sending the previous mail has failed. Please contact your admin, they can find more details in the logs. The logs show: [21] [Mon Apr 18

Re: [rt-users] Need help getting REST API calls to work using WinHttpRequest from VBA

2016-04-18 Thread tim
By using the following code placed into a class called clsRT_Ticket I was able to create RT Tickets within VBA successfully. Hope this helps others that have run into this issue with VBA. 'Must Include Microsoft WinHTTP Services, version 5 (winhttp.dll) in your reference 'NOTE: to call

[rt-users] Attachments from the UI

2016-04-18 Thread Beck J Mr
Hi All, We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users are not able to attach files using the UI, either by drag-and-drop, or by browsing for a file. All looks well in the UI; we see the progress bar and a nice, big tick to say the file has been uploaded, but the

Re: [rt-users] Due dates

2016-04-18 Thread Sally Ainsley
Hi Steve, Joop, All This is the code we use for the SLAs - it is not perfect and took some trial and error but it is setting appropriate due dates for us . I have had to de-sensitise but hopefully you will be able to follow the ideas. (We have not been able to get any sort of Stop the Clock