Re: [rt-users] After migration to new server "Invalid portlet QueueList"

[Joel Bergmark]

Thank you so much, this was something I did not anticipate since i was moving 
from a previous working installation of 4.4.0 but that has been upgraded from 
4.2.X 

Changed the parameters to this and it worked! (For reference:

Set(
$HomepageComponents,
[
qw(QuickCreate QueueList MyAdminQueues MySupportQueues MyReminders 
RefreshHomepage Dashboards SavedSearches FindUser MyAssets FindAsset) # loc_qw
]
);
)

So that means that something in my migrated database refers to QueueList 
instead of QuickList? Do you happen to know where in the database this 
reference is at?

Thanks again for the help!

Regards

-Ursprungligt meddelande-
Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Jim Brandt
Skickat: den 2 maj 2016 21:37
Till: rt-users@lists.bestpractical.com
Ämne: Re: [rt-users] After migration to new server "Invalid portlet QueueList"

If you have a customized $HomepageComponents, there's an update you need to 
make to your configuration. If you search on "QueueList" on this page there is 
a note describing the update to make:

https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html

On 5/2/16 3:26 PM, Joel Bergmark wrote:
> Perhaps I found the problem, but not sure how to fix it:
>
> File: /rt4/share/Elements/MyRT
>
> Line 52-54:
>
> 
>
> % $show_cb->($_) foreach @$body;
>
> 
>
> This does not seem to be able to match this properly "% $show_cb->($_) 
> foreach @$body;"?
>
> In the old working installation it looks like this in the Chrome 
> webdev tool (the MyRT-file is identical at both installations)
>
> 
>
> 
>
> 
>
> 
>
> 
>
>
>
>
>
>   title="Toggle visibility">
>
>  Queue list
>
>  
> Edit
>
>
>
> id="TitleBox--_index_html--UXVldWUgbGlzdA__---0">
>
>  class="queue-summary">
>
> But like this in the broken one:
>
> 
>
> Invalid portlet QueueList
>
>
>
>
>
>   title="Toggle visibility">
>
>   href="/Search/Results.html?Format='%3Ca%20href%3D%22__WebPath__%2FTick
> et%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2
> C%0A'%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id_
> _%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2C%0APriority%2C%0AQue
> ueName%2C%0AExtendedStatus%2C%0A'__Created__'=DESC%7CASC%7CASC%7
> CASC=Priority%7CCreated=%20Owner%20%3D%20'__CurrentUser_
> _'%20AND%20(%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'open')
> PerPage=50">15 highest priority tickets I own
>
>   href="/Prefs/Search.html?name=RT%3A%3AAttribute-3">Edit
> 
>
>
>
> id="TitleBox--_index_html--MTUgaGlnaGVzdCBwcmlvcml0eSB0aWNrZXRzIEk
> gb3du---0">
>
> Anyone knows where to fix this broken code?
>
> Regards,
>
> *Från:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] 
> *För *Joel Bergmark
> *Skickat:* den 2 maj 2016 20:19
> *Till:* rt-users@lists.bestpractical.com
> *Ämne:* [rt-users] After migration to new server "Invalid portlet QueueList"
>
> Hi,
>
> I have migrated the RT installation from an old VPS running 4.4.0 
> without issues, to a new vps fresh install and with migrated database 
> from MySQL to Postgres and everyting looks ok except on the RT at a 
> glance, where the Queuelist is gone except the error "Invalid portlet 
> QueueList".
>
> In the debug it only gives:
>
> May  2 20:16:32 rt RT: [29244] Odd number of elements in hash 
> assignment at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.
>
> May  2 20:16:32 rt RT: [29244] Use of uninitialized value in list 
> assignment at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.
>
> I have googled a bit and found a similar report about similar issue 
> but from this information im not sure on how to proceed to fix it.
>
> http://requesttracker.8502.n7.nabble.com/rt-devel-RT-4-4-0rc1-released
> -td60847i20.html
>
> Anyone that has some advice?
>
> Regards, Joel
>
>
>
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] After migration to new server "Invalid portlet QueueList"

[Jim Brandt]

If you have a customized $HomepageComponents, there's an update you need 
to make to your configuration. If you search on "QueueList" on this page 
there is a note describing the update to make:


https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html

On 5/2/16 3:26 PM, Joel Bergmark wrote:

Perhaps I found the problem, but not sure how to fix it:

File: /rt4/share/Elements/MyRT

Line 52-54:



% $show_cb->($_) foreach @$body;



This does not seem to be able to match this properly “% $show_cb->($_)
foreach @$body;”?

In the old working installation it looks like this in the Chrome webdev
tool (the MyRT-file is identical at both installations)











   

   

 

 Queue list

 
Edit

   

   



But like this in the broken one:



Invalid portlet QueueList

   

   

 

 15
highest priority tickets I own

 Edit


   

   

Anyone knows where to fix this broken code?

Regards,

*Från:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *För
*Joel Bergmark
*Skickat:* den 2 maj 2016 20:19
*Till:* rt-users@lists.bestpractical.com
*Ämne:* [rt-users] After migration to new server "Invalid portlet QueueList"

Hi,

I have migrated the RT installation from an old VPS running 4.4.0
without issues, to a new vps fresh install and with migrated database
from MySQL to Postgres and everyting looks ok except on the RT at a
glance, where the Queuelist is gone except the error "Invalid portlet
QueueList”.

In the debug it only gives:

May  2 20:16:32 rt RT: [29244] Odd number of elements in hash assignment
at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.

May  2 20:16:32 rt RT: [29244] Use of uninitialized value in list
assignment at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.

I have googled a bit and found a similar report about similar issue but
from this information im not sure on how to proceed to fix it.

http://requesttracker.8502.n7.nabble.com/rt-devel-RT-4-4-0rc1-released-td60847i20.html

Anyone that has some advice?

Regards, Joel



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] After migration to new server "Invalid portlet QueueList"

[Joel Bergmark]

Perhaps I found the problem, but not sure how to fix it:

File: /rt4/share/Elements/MyRT

Line 52-54:

% $show_cb->($_) foreach @$body;


This does not seem to be able to match this properly "% $show_cb->($_) foreach 
@$body;"?

In the old working installation it looks like this in the Chrome webdev tool 
(the MyRT-file is identical at both installations)






  
  

Queue list

Edit
  
  


But like this in the broken one:


Invalid portlet QueueList
  
  

15
 highest priority tickets I own
Edit
  
  

Anyone knows where to fix this broken code?

Regards,


Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel 
Bergmark
Skickat: den 2 maj 2016 20:19
Till: rt-users@lists.bestpractical.com
Ämne: [rt-users] After migration to new server "Invalid portlet QueueList"

Hi,

I have migrated the RT installation from an old VPS running 4.4.0 without 
issues, to a new vps fresh install and with migrated database from MySQL to 
Postgres and everyting looks ok except on the RT at a glance, where the 
Queuelist is gone except the error "Invalid portlet QueueList".

In the debug it only gives:

May  2 20:16:32 rt RT: [29244] Odd number of elements in hash assignment at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.
May  2 20:16:32 rt RT: [29244] Use of uninitialized value in list assignment at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.

I have googled a bit and found a similar report about similar issue but from 
this information im not sure on how to proceed to fix it.

http://requesttracker.8502.n7.nabble.com/rt-devel-RT-4-4-0rc1-released-td60847i20.html

Anyone that has some advice?

Regards, Joel
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] After migration to new server "Invalid portlet QueueList"

[Joel Bergmark]

Hi,

I have migrated the RT installation from an old VPS running 4.4.0 without 
issues, to a new vps fresh install and with migrated database from MySQL to 
Postgres and everyting looks ok except on the RT at a glance, where the 
Queuelist is gone except the error "Invalid portlet QueueList".

In the debug it only gives:

May  2 20:16:32 rt RT: [29244] Odd number of elements in hash assignment at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.
May  2 20:16:32 rt RT: [29244] Use of uninitialized value in list assignment at 
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1463.

I have googled a bit and found a similar report about similar issue but from 
this information im not sure on how to proceed to fix it.

http://requesttracker.8502.n7.nabble.com/rt-devel-RT-4-4-0rc1-released-td60847i20.html

Anyone that has some advice?

Regards, Joel
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] New "Assets" not appearing in 4.2.12 -> 4.4.0 upgrade that didn't have them before

[Jim Brandt]

Yes, there is a ShowAssetsMenu right in the admin rights to show the 
Assets menu. You'll also need to grant rights to some catalogs for the 
users who want to see them. You can find some info in this blog post and 
in the tutorial it links to:


https://bestpractical.com/blog/2016/01/whats-new-in-44-assets-now-standard-in-rt


On 5/2/16 1:12 PM, Cena, Stephen (ext. 300) wrote:

I just upgraded two systems running RT 4.2.12 to 4.4.0. Neither system
had the Asset manager prior to the upgrade & we were looking to try it
out. It didn’t appear. Is there something I need to change in the
RT_Siteconfig.pm to get the Assets tab to show up?
Stephen Cena
Systems Administrator/Supervisor
Phone: (585) 544-0450 x300
To notify HELPDESK: http://helpdesk.ogp.qvii.com or email:
_hd-general@qvii.com_ 
Quality Vision International, Inc.


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] New "Assets" not appearing in 4.2.12 -> 4.4.0 upgrade that didn't have them before

[Cena, Stephen (ext. 300)]

I just upgraded two systems running RT 4.2.12 to 4.4.0. Neither system had the 
Asset manager prior to the upgrade & we were looking to try it out. It didn't 
appear. Is there something I need to change in the RT_Siteconfig.pm to get the 
Assets tab to show up?

Stephen Cena
Systems Administrator/Supervisor
Phone: (585) 544-0450 x300
To notify HELPDESK: http://helpdesk.ogp.qvii.com or email: 
hd-gene...@qvii.com
Quality Vision International, Inc.



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] mail header use by RT

[Albert Shih]

Hi everyone.

I got some issue about reply mail, some answer (to a mail come from RT) create 
a new ticket instead
to be merge to the original ticket.

I would like to known which header is use by RT to see it's a new mail or a
old ticket.

I find in a mail header

  References: 
  Message-ID: 
  X-RT-Loop-Prevention: support.obspm.fr
  X-RT-Ticket: support.obspm.fr #28939
  X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/)
  X-RT-Originator: some@obspm.fr

Are they all be used or only X-RT-Ticket is used ?

Regards.

JAS




--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: j...@obspm.fr
Heure local/Local time:
lun 2 mai 2016 16:04:13 CEST
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] Created new Template

[delions]

I created a new template and added this new template to the script: 'On
Resolve "Notify Requestors'.
When I make a ticket with the root account and when I close it the template
works.
The Requestor gets the information which is in the new template by email,
whithout typing the email of the requestor.
Now when I create a ticket with my own account and close it, no mail is sent
to the Requestor at all.
How is this possible?
What am I doing wrong?



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Created-new-Template-tp61814.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
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