I ended up fixing the problem myself. The functioning scrip is below for anyone
that would like to use it.
Scrip Name: Set ticket to active upon customer reply
Condition: On Correspond
Action: User Defined
Template: Blank
Custom action preparation code:
return 1;
Custom action commit code
Hello all.
I'm using RT 4.2.7.
I have my RT progress page working. I solved my previous problem of RT altering
attribute values that were needed by Angular by redirecting so that the actual
report page lives outside RT. One can now to to the URL, log into RT, and view
the project progress re
On 9 May 2016, at 12:11, Brad wrote:
Hi Yanni,
Yes it is still the same error as back in February that I posted to
the Best Pratical Bug and also brought up in this mail group.
Here is what I was getting with specific errors in the require.pm and
RT.pm:
Just an FYI that I have never gotte
Hi Joel,
There is indeed a scrip that auto-changes the status of inactive tickets back
to active when a customer replies. However, stalled is not considered an
inactive status in the default life cycle. Feel free to correct me if I'm
wrong, but due to this the built-in scrip will not change th
Hello,
I am working on a scrip to auto-change the status of a ticket if it is set to
"customer" status. However, I do not want the ticket to change status if the
user who is replying to the ticket is the owner. I managed to get the status
changing properly, but as soon as I try to setup the co
Dear all,
would like to ask you whether the RT 4.4 and RTIT 3.2 are compatible.
The download page [1] says the RTIR 3.2 is built for RT 4.2 only.
[1] https://bestpractical.com/download-page
--
Peter Viskup
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washingto
