Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-01 Thread Shawn Moore
Hi Cris, On 2016年6月1日 at 5:58:31, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Yesterday I upgraded from RT 4.2.12 to RT 4.4.0. > > Today I am sometimes getting errors like this: > > [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups > for ticket

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Christian Loos
Am 01.06.2016 um 11:53 schrieb Vegard Vesterheim: > I tried to register a new User Custom Field, naming the Field > 'PreferEditDisplay', and allowing two values for the field: 'Edit' or > 'Display'. I have registered the value 'Edit' for a specific user for > this Custom Field, but I am not able

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Emmanuel Lacour
Le 01/06/2016 13:13, Vegard Vesterheim a écrit : > > > I found a solution, I think the problem was related to loading the > correct User Object. > indeed, I misread you're code :( > The following works: > > my $UserObj = $session{'CurrentUser'}->UserObj; > my $cf_value =

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Vegard Vesterheim
On Wed, 1 Jun 2016 12:01:10 +0200 Emmanuel Lacour wrote: > Le 01/06/2016 11:53, Vegard Vesterheim a écrit : >> >> >> I tried to register a new User Custom Field, naming the Field >> 'PreferEditDisplay', and allowing two values for the field: 'Edit' or >> 'Display'. I

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Emmanuel Lacour
Le 01/06/2016 11:53, Vegard Vesterheim a écrit : > > > I tried to register a new User Custom Field, naming the Field > 'PreferEditDisplay', and allowing two values for the field: 'Edit' or > 'Display'. I have registered the value 'Edit' for a specific user for > this Custom Field, but I am not

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Vegard Vesterheim
On Thu, 10 Mar 2016 14:36:12 +0100 Vegard Vesterheim wrote: > Some of our users find the RT web gui complex, and also ineffective for > some use-cases. I have been tasked to investigate alternative GUIs > for RT. > > The "criticism" relates to the fact that some

[rt-users] Critical error after upgrading to RT 4.4.0

2016-06-01 Thread Guadagnino Cristiano
Yesterday I upgraded from RT 4.2.12 to RT 4.4.0. Today I am sometimes getting errors like this: [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups for ticket 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444) [30091] [Wed Jun 1 09:13:03

[rt-users] Slow quote folding

2016-06-01 Thread Petr Hanousek
Dear all, we have here some users who have such a habit to keep all the conversation history in e-mails. Some of them have also stupid mail clients which doubles the number of spaces. This results in looong mails and therefore long ticket history. So some individuals use, for better information