Thank for your comments and suggestions. We decided to upgrade RT to 4.4
On Wed, Jun 8, 2016 at 3:11 AM, Christian Loos wrote:
> Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> > We need to give our users the possibility of receiving large files (say
> >> 10MB)
> >
> > Knowing the attachment size
Quoting Emmanuel Lacour on Thu, Jun 09 10:50:
>
> You have to write a custom condition scrip like (untested):
>
> return 1 if ( $self->TransactionObj->Type eq 'Status' &&
> $self->TransactionObj->NewValue eq 'deleted' );
So ... not easy. Thanks, I'll dig into that if I get some time.
--
Omen W
And of course somehow overnight it decided to fix itself...awesome - wish I
could outline what it could have been...
Crisis averted.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Andrew Marosi
Sent: Thursday, June 9, 2016 12:58 AM
To: rt-users@lists.bestpractical.
Hi,
I want to improve the signal to noise ratio from our system and due to
early decisions on the need for notifications, we send too many info
messages. Does anyone have a scrip that leverages the HistoryFilter
user preference setting to control the types of transactions for
which Email is sent,
Le 08/06/2016 18:01, Omen Wild a écrit :
> Is there an easy way to have RT send an email when a ticket is deleted?
> We get some spam to our queues and it would be nice to know if someone
> already deleted it.
>
You have to write a custom condition scrip like (untested):
return 1 if ( $self->
Le 08/06/2016 16:34, Joel Bergmark a écrit :
> Hi,
>
>
>
> Got a bit confused regarding expanding current ticket numbers, tried
> google this but didn’t find anything clear. Ee are using #123456 hence
> #99 possible tickets? Problem is that due to spam and other
> unexpected high volume of
Greetings Everyone,
We recently decommissioned our Exchange 2007 box ( I know I know) and
pointed all STMP Relay traffic at our Exchange 2010 box. Ever since that
change we seem to have lost the name of the person opening the ticket.
The From in outlook used to show: Apache apa...@rt.domain