Re: [rt-users] Escaping '<' and '>' in comments/replies and canned responses.

2016-06-10 Thread Todd Wade
On 6/7/16 3:05 PM, Barton Chittenden wrote: Any further thoughts on this? I'm trying to create canned responses that involve changes to XML configuration files, and all of the tags end up empty. What version are you on? I just pasted some xml in to the ticket content field, created the

Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-10 Thread Shawn Moore
On 2016年6月6日 at 4:14:57, Guadagnino Cristiano ( wrote: > Hi Shawn! Hi Cris, > Uhm. The only thing I can think of is that I have added a custom role. Maybe > this is the thing > that's giving me problems? > > Apparently however the custom role is behaving

Re: [rt-users] Any way to speed up shredding?

2016-06-10 Thread Christian Loos
Am 10.06.2016 um 12:02 schrieb Robert Waldner: > Hi, > > I'm trying to get rid of old crud (deleted and rejected tickets, mostly > spam) in our RT-DB, and so use rt-shredder. Which seems to work fine, > but is so slow that my best estimate for it to finish wiping ~80k > tickets is "upwards of 6