Re: [rt-users] Transaction Report

2016-06-14 Thread Jesse Maseto
Hello Matt, I want to have a report or a list of tickets showing if the original owner reassigns a ticket to another co-worker. I will look in to the API. thx. -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F

Re: [rt-users] Transaction Report

2016-06-14 Thread Matt Zagrabelny
On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto wrote: > Hello All, > > I was wondering if there was a way to tracker a transaction of a ticket. > Here is the scenario I'm referring to. > > The ticket is assigned an owner and then the owner reassigning the ticket. > This

[rt-users] Transaction Report

2016-06-14 Thread Jesse Maseto
Hello All, I was wondering if there was a way to tracker a transaction of a ticket. Here is the scenario I'm referring to. The ticket is assigned an owner and then the owner reassigning the ticket. This is recorded as a "Given" transaction in RT. I would love a way to track these types of

[rt-users] RT 4.4.0 ShowHistory -> Scroll problem with French GUI

2016-06-14 Thread Eierschmalz, Bernhard
Hi, I'm using RT 4.4.0 on a PostgreSQL 9.3 database. Today I activated the option Set($ShowHistory, 'scroll'); And I ran into a problem with users with French GUI. When you open a ticket, you should first see "Ticket metadata" and "history" On the French users, the history is not shown. When