Re: [rt-users] Transaction Report

2016-06-14 Thread Jesse Maseto
Hello Matt,

I want to have a report or a list of tickets showing if the original owner
reassigns a ticket to another co-worker.

I will look in to the API.

thx.

-Jesse



Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com



On Tue, Jun 14, 2016 at 3:19 PM, Matt Zagrabelny  wrote:

> On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto
>  wrote:
> > Hello All,
> >
> > I was wondering if there was a way to tracker a transaction of a ticket.
> > Here is the scenario I'm referring to.
> >
> > The ticket is assigned an owner and then the owner reassigning the
> ticket.
> > This is recorded as a "Given" transaction in RT.
> >
> > I would love a way to track these types of transactions.
>
> Track in what context?
>
> You can get at the data via the API.
>
> -m
>
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


Re: [rt-users] Transaction Report

2016-06-14 Thread Matt Zagrabelny
On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto
 wrote:
> Hello All,
>
> I was wondering if there was a way to tracker a transaction of a ticket.
> Here is the scenario I'm referring to.
>
> The ticket is assigned an owner and then the owner reassigning the ticket.
> This is recorded as a "Given" transaction in RT.
>
> I would love a way to track these types of transactions.

Track in what context?

You can get at the data via the API.

-m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


[rt-users] Transaction Report

2016-06-14 Thread Jesse Maseto
Hello All,

I was wondering if there was a way to tracker a transaction of a ticket.
Here is the scenario I'm referring to.

The ticket is assigned an owner and then the owner reassigning the ticket.
This is recorded as a "Given" transaction in RT.

I would love a way to track these types of transactions.

I hope this makes sense.

Thx.
-Jesse


Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


[rt-users] RT 4.4.0 ShowHistory -> Scroll problem with French GUI

2016-06-14 Thread Eierschmalz, Bernhard
Hi,

I'm using RT 4.4.0 on a PostgreSQL 9.3 database.

Today I activated the option
Set($ShowHistory, 'scroll');

And I ran into a problem with users with French GUI.
When you open a ticket, you should first see "Ticket metadata" and "history"
On the French users, the history is not shown.
When changing the users language or disabling this option, everything works 
fine.

Is there somebody with the same problem?


Best Regards
Bernhard

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016