[rt-users] "Show results" link?

2016-06-20 Thread Bart Bunting
Hi again,

In our old version of RT we used to have a "Show results" link when
accessing tickets from searches. 

This appears to no longer exist and my helpdesk staff are sad :).

It does exist inside the menu structure but the complaint is that they
want a single click to be able to return to the search as in previous version.

Is there a way of reenabling this behaviour or should I simply write my
own customization to add this?

I've looked through the config options and can't see anything that
suggests it's configurable. 

Kind regards
Bart
-- 

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


Re: [rt-users] Error when initializing database with external auth enabled

2016-06-20 Thread Bart Bunting
Shawn,

Thanks for the fix.

I'll rework my configuration once the commit is merged, things in that
department are working ok at the moment and I'm still fighting other
small fires from the transition.

Much appreciate the update and fix though!


Kind regards

Bart

Shawn Moore  writes:

> On 2016年5月24日 at 20:27:02, Bart Bunting (bart.bunt...@ursys.com.au) wrote:
>> Hi there,
>
> Hi Bart,
>
>> I may be just missing something but this is failing miserably for me and
>> I am not sure what the correct way to fix it is:
>>  
>> Running rt 4.4.1 rc1 as of today.
>
> I’m glad to hear it. :)
>
>> When I have the external authentication configuration enabled in
>> RT_SiteConfig.pm the
>> initial database import breaks. I think this is because when it trys to
>> add the "root" user it attempts to canonicalize the name from ldap which
>> fails.
>
> You’re exactly right. It’s even trying to canonicalize the RT System and 
> Nobody users too.
>
>> I can work around this by having puppet install one version of 
>> RT_SiteConfig.pm without  
>> external authentication configured, run the database import and then
>> replace it with a version with external auth enabled.
>>  
>> This works, I've tested it.
>>  
>> It just feels terribly ugly and wrong.
>
> Indeed it is, but hey, it works.
>
>> Can anyone suggest what I might be doing wrong here or is this a genuine
>> issue?
>
> It’s a genuine issue. I’ve created an Issues ticket on your behalf:
>
> https://issues.bestpractical.com/Ticket/Display.html?id=32009
>
> I’ve also fixed the underlying issue with the following two commits (the 
> first for RT System and Nobody, the latter for the root user):
>
> https://github.com/bestpractical/rt/commit/86b45ac4e26
> https://github.com/bestpractical/rt/commit/a32c5813bdd
>
> These fixes will be included in RT 4.4.1rc2, but if you want to apply the 
> patches ahead of time, you can get rid of your double SiteConfig hack.
>
>> Kind regards
>> Bart
>
> Thank you for testing the RCs!
> Shawn
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
Bart
-- 

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


Re: [rt-users] Error when initializing database with external auth enabled

2016-06-20 Thread Shawn Moore
On 2016年5月24日 at 20:27:02, Bart Bunting (bart.bunt...@ursys.com.au) wrote:
> Hi there,

Hi Bart,

> I may be just missing something but this is failing miserably for me and
> I am not sure what the correct way to fix it is:
>  
> Running rt 4.4.1 rc1 as of today.

I’m glad to hear it. :)

> When I have the external authentication configuration enabled in
> RT_SiteConfig.pm the
> initial database import breaks. I think this is because when it trys to
> add the "root" user it attempts to canonicalize the name from ldap which
> fails.

You’re exactly right. It’s even trying to canonicalize the RT System and Nobody 
users too.

> I can work around this by having puppet install one version of 
> RT_SiteConfig.pm without  
> external authentication configured, run the database import and then
> replace it with a version with external auth enabled.
>  
> This works, I've tested it.
>  
> It just feels terribly ugly and wrong.

Indeed it is, but hey, it works.

> Can anyone suggest what I might be doing wrong here or is this a genuine
> issue?

It’s a genuine issue. I’ve created an Issues ticket on your behalf:

https://issues.bestpractical.com/Ticket/Display.html?id=32009

I’ve also fixed the underlying issue with the following two commits (the first 
for RT System and Nobody, the latter for the root user):

https://github.com/bestpractical/rt/commit/86b45ac4e26
https://github.com/bestpractical/rt/commit/a32c5813bdd

These fixes will be included in RT 4.4.1rc2, but if you want to apply the 
patches ahead of time, you can get rid of your double SiteConfig hack.

> Kind regards
> Bart

Thank you for testing the RCs!
Shawn
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-20 Thread Guadagnino Cristiano
Hi Shawn,
I applied the patch a few days ago and it seems to be working quite well!

Thank you!
Cris


Il venerdì 10 giugno 2016 alle 16:11:54 CEST, Shawn Moore ha scritto:
> On 2016年6月6日 at 4:14:57, Guadagnino Cristiano 
(guadagnino.cristi...@creval.it) wrote:
> > Hi Shawn!
> 
> Hi Cris,
> 
> > Uhm. The only thing I can think of is that I have added a custom role.
> > Maybe this is the thing that's giving me problems?
> > 
> > Apparently however the custom role is behaving well.
> 
> I replicated the issue (it happens when a user has CreateTicket but not
> ShowTicket) and I believe I’ve fixed it. Can you try the following patch?
> 
> https://github.com/bestpractical/rt/commit/5d0a88d47f141f37fdb8bb7c6e3428c12
> 2aff423
> 
> The fix will be included as part of RT 4.4.1 as this is definitely a
> blocker!
> > Thank you!
> > 
> > Cris
> 
> Thanks for helping track this down, and sorry about the trouble.
> 
> Cheers,
> Shawn
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016