[rt-users] Suggestion: Marking new messages as read

2016-06-22 Thread Wardrop
Ok, this has annoyed me for the 6 years we've been using Request Tracker. When there's a new message against a ticket, I always click on the "New" link to take me to the new message. That's work fine, except it doesn't mark the message as read. I need to go back up to the top of the page, and

[rt-users] Shredder User plugin not working

2016-06-22 Thread Steven Saner
I am running RT 4.4 and it seems that the User plugin for the shredder isn't working quit right. That, or I just don't know how to use it. I'm trying to get rid of Users for which there are no tickets. I've tried to set both the "no_tickets" argument and the "no_ticket_transactions" argument to

[rt-users] Using request tracker via different URLs

2016-06-22 Thread minkimipt
Hello everyone, We've stardet to use request tracker within our team. Initially it was set up within our private address space. But afterwards we had to expose it to the external world. For that we added an additional interface to the VM, where RT software is running. That interface has a public

Re: [rt-users] How RT know it's new or not ticket

2016-06-22 Thread Jeffrey Pilant
Albert Shih wrote: >Le 22/06/2016 à 16:21:25+, Jeffrey Pilant a écrit >> Albert Shih writes: >> The design of RT will route email with a subject containing the ticket >> number to the queue where the ticket is. If that is in a queue the >> email sender is not allowed, then you get permission

Re: [rt-users] How RT know it's new or not ticket

2016-06-22 Thread Albert Shih
Le 22/06/2016 à 16:21:25+, Jeffrey Pilant a écrit > Albert Shih writes: > >I would like to know on which header/subject RT know a incomming mail > >(throught rt-mailgate) is a answer to a old ticket. > > > >I ask that because I got this problem : > > > > 2 queues on our RT. One open ? A??,

Re: [rt-users] How RT know it's new or not ticket

2016-06-22 Thread Jeffrey Pilant
Albert Shih writes: >I would like to know on which header/subject RT know a incomming mail >(throught rt-mailgate) is a answer to a old ticket. > >I ask that because I got this problem : > > 2 queues on our RT. One open ? A??, one ??B ??mostly close strict > > A ticket is created in B. > > Some

Re: [rt-users] RT_SiteConfig.pm error formatting question

2016-06-22 Thread Dustin Graves
Hi Brian, The RT_SiteConfig.pm file is not a script that you run manually. It is read automatically by RT. Please see the documentation https://docs.bestpractical.com/rt/4.4.1/web_deployment.html for information about setting up

[rt-users] RT_SiteConfig.pm error formatting question

2016-06-22 Thread Dunbar, Brian
I am setting up a server on Debian (Jessie). I am at the point of configuring the RT_SiteConfig.pm file and following examples found online I am getting an error when trying to validate my config Here is the text 25 # You may also split settings into separate files under the

Re: [rt-users] Original request on Resolve page

2016-06-22 Thread Matt Zagrabelny
On Tue, Jun 21, 2016 at 4:56 AM, Guadagnino Cristiano wrote: > Hi all, > we thought it would be nice to be able to see the original request when > resolving a ticket. > > Does anybody know how to implement this (or maybe someone already did)? I'm not sure if there

[rt-users] How RT know it's new or not ticket

2016-06-22 Thread Albert Shih
Hi, I would like to know on which header/subject RT know a incomming mail (throught rt-mailgate) is a answer to a old ticket. I ask that because I got this problem : 2 queues on our RT. One open « A », one « B » mostly close strict A ticket is created in B. Some user (rt user) forward

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby
Got it!!! It worked great. Thank you so so much. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu > On Jun 22, 2016, at 7:04 AM,

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby
I really appreciate your efforts on this and when I did this, which seemed to look really good, I got the following error in the logs BTW, I tried it with comp and scomp [3056] [Wed Jun 22 11:01:32 2016] [error]: Template parsing error: Can't call method "comp" on an undefined value at

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
OK, again a copy error, use this one https://umbc.co1.qualtrics.com/SE/?{$HTML::Mason::Commands::m->comp('/Elements/QueryString', SID => 'SV_4IbNK0n1unOaIEB', groupid => 'BSG', ticketid => $Ticket->Id, ticketowner => $Ticket->OwnerObj->EmailAddress,

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby
Thank you for such a quick response I did what you said and it suppresses the value in the email but I am still not getting the value for query_string places within the url for some reason. I did remove the quotes as that was a last ditch effort the last time I tried Here is the result with

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
OK, my fault ;-) Change my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString', to this (note the 's') my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString', and this https://umbc.co1.qualtrics.com/SE/?{'$query_string'} should be this (no quotes)

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby
Thank you both. It does do a great job of translating however it does not seem the field is actually available for the command line Here is the full template and then the email result. Am I missing a comma or something? TEMPLATE RT-Attach-Message: Yes Subject: {$Ticket->Subject}

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour: > Nice idea, but is $m available in RT templates (never tried) ? You are right, you must replace line my $query_string = $m->comp('/Elements/QueryString', with my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString', Chris

Re: [rt-users] url encoding

2016-06-22 Thread Emmanuel Lacour
Le 22/06/2016 à 10:48, Christian Loos a écrit : >> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)} > > I would use the /Elements/QueryString RT component here, which will do

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)} I would use the /Elements/QueryString RT component here, which will do all the funny URI encoding and parameter

Re: [rt-users] url encoding

2016-06-22 Thread Emmanuel Lacour
Le 22/06/2016 à 01:16, Joe Kirby a écrit : > I have a template which provides a link to our survey tool and recently > I was asked to add subject to the parts included in the url. > > Since the ticket subject contains spaces, etc. that may not lend them > selves to a url > > I found a way to