[rt-users] Locking menu bar at the top of the screen

2016-06-23 Thread Lewis, Valerie
All,

I was wondering if there is a way to lock the menu bar at the top of the screen 
in a similar way that the Ticket Action bar is locked when you scroll down.  I 
think this would be particularly useful when there are particularly long 
tickets.  Please let me know if there is a way to do this programmatically or 
with an extension.

Thanks!

Valerie Lewis
Programmer/ Analyst
Business Systems Management
Information Technology

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


[rt-users] Re-Display Ticket with added warning if owner changed during responding

2016-06-23 Thread David Schmidt

Hello

In case someone takes the ticket ownership wile I am composing a 
response I would like to redisplay the ticket (the submitted response 
shouldnt be deleted) and add a warning informing the user about the 
change in ownership.


I guess this is the correct callback

html/Callbacks/RT-Extension-WarnTicketTaken/Ticket/Update.html/BeforeSubmit

but /Ticket/Update.html is quite the monster for an unexperienced RT 
dev. :)


Where can I get the response text from so it doesnt get lost and how do 
I add a warning?


regards
david
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016


Re: [rt-users] RT_SiteConfig.pm error formatting question

2016-06-23 Thread Brumm, Torsten / Kuehne + Nagel / Ham GI-ID
Hi Brian,
welcome to the list. I assume, you have not the line number written infront of 
the Set Paramenters?

Torsten

Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Dunbar, Brian
Gesendet: Mittwoch, 22. Juni 2016 17:26
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT_SiteConfig.pm error formatting question



I am setting up a server on Debian (Jessie). I am at the point of configuring 
the RT_SiteConfig.pm file and following examples found online I am getting an 
error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the 
etc/RT_SiteConfig.d/
26 # directory.  All files ending in ".pm" will be parsed, in alphabetical 
order,
27 # after this file is loaded.
28
29 Set($rtname , 'xxx.ca');
30 Set($Organization,'.x.ca');
31
32 Set($Timezone, "US/Eastern");
33 Set($CorrespondAddress, 'service.t...@x.ca');


When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine ::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.


If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.


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* Los Angeles - September, 2016