[rt-users] Asset Custom Field Sorting

[Nicholas Adams]

Hello, 

Is there any way to sort the order of custom fields in Assets?

I know in documentation I can change the custom fields in ticket transaction, 
but have thus far been unable to find anything for the asset custom fields. 

Here is my grouping and a screenshot of how it appears.  Any assistance would 
be greatly appreciated!

Thanks!

# Custom Fields Edit
Set(%CustomFieldGroupings,
'RT::Asset' => [
'Product Details'=> ['Add-Ons', 'Internet Package', 'TV Package', 
'Additional STB', 'Additional DVR'],
'Customer Info'  => ['Unit Number', 'Street Name', 'Block and 
Parcel', 'Complex or Building Name', 'Area', 'Customer ID', 'Email Address', 
'Phone Number', 'Source', 'Repr$
'Provisioning Info'  => ['FSAN', 'Install Date', 'MAC ADDRESS', 'ONT 
Position', 'MXK'],
],


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* Los Angeles - September 12-14, 2016

[rt-users] missing new attachments on sending

[Alexandre Galletet]

Hi all,

I upgraded RT last week from 4.0.19 to 4.4.1 with no problem.

When we reply to a ticket and attach more than 1 file the mail usually 
drop some attachments.
We drop 5 files in the box 'attach' below the answer. The files seams to 
be downloaded as we see no more progress bar and the OK logo appear for 
3 seconds on the file. Then we write the answer and click the 'Update 
Ticket'.


On the correspondence history and the outgoing mail there is only 3 
files, same 3 files for the 'attachment' info on that ticket. We have to 
write another answer with the 2 missing files.


We have no problem if the files are already on the server and we just 
select them with the checkbox in the 'Include attachments' below the 
'attach' window.


The 5 files are very small: < 100kB each.

I don't know where to investigate !

Alex


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RT 4.4 and RTIR training sessions, and a new workshop day! 
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* Los Angeles - September 12-14, 2016

Re: [rt-users] Notification from one queue

[Matt Zagrabelny]

On Tue, Aug 16, 2016 at 2:41 AM, Simon Figueira 
wrote:

> That is the issue.  Not sure what the script should be.  All I want is if
> there is a transaction change the queue admin is mailed.
>
>
>
Action: Notify AdminCcs

-m
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RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - September 12-14, 2016

Re: [rt-users] Notification from one queue

[Simon Figueira]

That is the issue.  Not sure what the script should be.  All I want is if there 
is a transaction change the queue admin is mailed.

Simon Figueira
Systems Administrator








From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu]
Sent: 15 August 2016 18:28
To: Simon Figueira 
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Hi Simon,
Drill down to the queues, then create your scrip there.
Admin -> Queues -> Select
Scrips -> Create
Your heading should look something like:
Create a scrip and add to queue BLAH

my URL looks like:

https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12

This will restrict the scrip to that queue.

-m


On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira 
> wrote:
4.2.11

The global scrip shows

[cid:image001.png@01D1F799.AEC666B0]

Enabling it would make it global and not just one queue.


Simon Figueira
Systems Administrator








From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu]
Sent: 15 August 2016 15:53
To: Simon Figueira >
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Just apply the scrip to the queue.
What version of  RT are you using?
-m

On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira 
> wrote:
I want to set up a notification when a custom field is changed in just one 
queue.  I see you can do it globally in scrips.  I also see you need to create 
a template at the queue level to do this but I am not sure what script I would 
need to use.

Thanks

Simon Figueira
Systems Administrator










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* Los Angeles - September, 2016


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - September 12-14, 2016