Re: [rt-users] RT 4.4 QueueList

2016-08-17 Thread Matt Zagrabelny
On Wed, Aug 17, 2016 at 1:33 PM, Max McGrath wrote: > Figured this one out as well. I had to go into RT_SiteConfig.pm and > update the values in my $HomepageComponents. > Nice. Looking forward to getting to 4.4 ourselves... -m - RT 4.4 and RTIR training

Re: [rt-users] RT 4.4 QueueList

2016-08-17 Thread Max McGrath
Figured this one out as well. I had to go into RT_SiteConfig.pm and update the values in my $HomepageComponents. Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Aug 15, 2016 at 8:52 AM,

Re: [rt-users] requestor is able to reopen ticket

2016-08-17 Thread Kenneth Marshall
On Wed, Aug 17, 2016 at 11:22:30AM -0700, Aaron McCormack wrote: > This is a scrip that I've previously used on 4.2 to prevent the "thanks" > replies from reopening tickets: > https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem > > I think education would be best, but this will squelch the

Re: [rt-users] requestor is able to reopen ticket

2016-08-17 Thread Aaron McCormack
This is a scrip that I've previously used on 4.2 to prevent the "thanks" replies from reopening tickets: https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem I think education would be best, but this will squelch the status changes from making the ticket active. I don't have the scrip

[rt-users] Adding File from Custom Field to Update Page or reply template

2016-08-17 Thread Raed El-Hames
Hi RT-4.2 , Mysql 5 apache2 with mod_perl I would like to add a file from “Upload one file” custom field as an attachment within Update.html Ie , when a user update a ticket (reply or comment), under certain conditions I would like the file stored in an “Upload one file” ticket CF to be added

Re: [rt-users] Skipping Scrip #X because it didn't Prepare

2016-08-17 Thread Cena, Stephen (ext. 300)
I got an out-of-band response from someone on this issue. He basically said that because I used "On Correspond" and not "User Defined" that the "Custom Condition" code would never fire. Is this accurate? If so, I'm wondering why it was working on my test box. Stephen Cena Senior Systems

[rt-users] requestor is able to reopen ticket

2016-08-17 Thread Pescoller Reinhold
Hi, i have following question for the following situation. A requestor send a request and create a ticket. When the ticket is resolved he gets a notify that his issue was resolved. But know he answer to the email with "thanks" and reopen the ticket. Be reclosing the ticket he get the notify