Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2016-08-19 Thread Alex Vandiver
On Fri, 19 Aug 2016 16:35:07 +0200 Claes Merin wrote: > We are using sphinx (since last night) for FTS searches. > > Setup is as described in this excellent guide: > > http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/ Is there a

Re: [rt-users] manipulate correspond content in history

2016-08-19 Thread Alex Vandiver
On Fri, 19 Aug 2016 15:26:12 +0300 Woody - Wild Thing Safaris wrote: > My correspond scrip adds a table of CF values to the correspond email > from the template, and sends to the client. I would like those same > changes appended to the transaction content that

[rt-users] Anyone have a current vagrant installation of RT?

2016-08-19 Thread Barton Chittenden
I've been poking around the net and found https://github.com/cwebberOps/rt-vagrant, it's six years old, and points to base boxes that are no longer hosted. Is there a recent install? --Barton - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training

Re: [rt-users] Wrong type and other settings with rt-setup-databases

2016-08-19 Thread Scott Boland
I wasn't able to figure out the problem. We were trying to install the Request Tracker that was current in the Ubuntu repository. After trying a clean reinstall a few times I decided to get it direct from Best Practical's site. The version in the repository may have been RT 4.2 so another

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2016-08-19 Thread Claes Merin
We are using sphinx (since last night) for FTS searches. Setup is as described in this excellent guide: http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/ We also ran in to the problem described here, and I was thinking if one could resolve it by

[rt-users] [rt-announce] Training update: Moving LA and announcing Boston!

2016-08-19 Thread Talena Gandy
Due to multiple requests, we are moving the LA training to Q1 2017. While there was heavy interest many folks said they couldn't swing our original dates. Stay tuned for new dates soon! Also, we're thrilled to announce RT/RTIR training in Boston, October 24-26! Please join us in our hometown

Re: [rt-users] manipulate correspond content in history

2016-08-19 Thread Matt Zagrabelny
Hi Woody, On Fri, Aug 19, 2016 at 7:26 AM, Woody - Wild Thing Safaris wrote: > HI all, > > My correspond scrip adds a table of CF values to the correspond email from > the template, and sends to the client. I would like those same changes > appended to the transaction

[rt-users] manipulate correspond content in history

2016-08-19 Thread Woody - Wild Thing Safaris
HI all, My correspond scrip adds a table of CF values to the correspond email from the template, and sends to the client. I would like those same changes appended to the transaction content that appears in the history, so it matches what was sent to the client and we know easily what was

Re: [rt-users] ModifyCustomField without SeeCustomField

2016-08-19 Thread Woody - Wild Thing Safaris
Hi all, I did not succeed in working out how to get around it by using callbacks, but instead added some code to remove the values if the user is a member of some group. I did this hack, which might be useful to someone someday note i only edited the Freeform custom field file as that's all