[rt-users] custom field change is two transactions
Hello,
I want to subtact $txn->NewValue from $txn->OldValue but they are not
both set in the same transaction
When i change a custom field value, it seems to be two transactions, one
removing the old value and another adding the new value, but it seems
the new value is added before the new value is removed
here i change a value from 8 to 5
[19537] [Sat Sep 10 15:49:11 2016] [debug]: Committing scrip #21 on txn
#756 of ticket #24 (/var/www/sm-rt/sbin/../lib/RT/Scrips.pm:293)
[19537] [Sat Sep 10 15:49:11 2016] [error]: Newvalue=5 Oldvalue= ((eval
546):2)
[19537] [Sat Sep 10 15:49:11 2016] [debug]: Committing scrip #21 on txn
#757 of ticket #24 (/var/www/sm-rt/sbin/../lib/RT/Scrips.pm:293)
[19537] [Sat Sep 10 15:49:11 2016] [error]: Newvalue= Oldvalue=8 ((eval
549):2)
condition is on custom field change
custom action code
my $txn = $self->TransactionObj;
$RT::Logger->error("Newvalue=".$txn->NewValue." Oldvalue=".$txn->OldValue);
I see other custom field changes that are from Yes to No showing both
new and old values in the same transaction.
eg
[19537] [Sat Sep 10 15:49:11 2016] [debug]: Committing scrip #21 on txn
#754 of ticket #24 (/var/www/sm-rt/sbin/../lib/RT/Scrips.pm:293)
[19537] [Sat Sep 10 15:49:11 2016] [error]: Newvalue=Yes Oldvalue=No
((eval 539):2)
what's going on? I'm confused!
w.
--
---
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
[rt-users] Receiving two emails per ticket update, and original messages in ticket?
Hi list, Now that emails are sorted (save that one queue I emailed the list about yesterday) we're starting to test RT for real. There are two problems I noticed straight away. First, I'm getting two replies for each email reply. That is, if I open a ticket in IT and three people get it, each time one of them responds via email, I get two emails with the same content and from the same sender. The only difference is that one is just the reply, while the other includes the ticket URL at the top. Is there an right I can revoke to stop this happening twice? I have a feeling that it's going to happen to all queue admins, but I can't confirm that yet. The other problem is in the web UI. If I look at the replies, I see the reply sent in via email, but then I see the entire original message below it. Needless to say, this clutters up the ticket. How can I stop this from happening? OSTicket uses a specific line of text below which emails are cut off, something like "--reply above this line--". Is there a similar mechanism in RT? - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] SimpleSearch returning all users
Hi all,
I've created a scrip who's objective is to search users on create to
find one with a matching domain and CF.Consultant set, but the
SimpleSearch returns all users
my $Users = RT::Users->new($RT::SystemUser);
$Users->SimpleSearch(
Term => $Domain,
# Return => 'CF.Consultant'
);
I have
Set($UserSearchFields, {
EmailAddress => 'LIKE',
Name => 'STARTSWITH',
RealName => 'LIKE',
});
I hashed out CF.Consultant as it gives the error
[642] [Sat Sep 10 05:35:24 2016] [critical]: Possible SQL injection
attack: CF.Consultant !=
(/var/www/sm-rt/sbin/../lib/RT/SearchBuilder.pm:898)
[642] [Sat Sep 10 05:35:24 2016] [critical]: Possible SQL injection
attack: CF.Consultant IS NOT
(/var/www/sm-rt/sbin/../lib/RT/SearchBuilder.pm:898)
thanks in advance
Woody.
--
---
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
