[rt-users] Changing Text on RT Login Page

2016-09-12 Thread Tim Gustafson
Hi, We just moved a bunch of users to an RT instance that uses LDAP authentication, as opposed to RT-specific passwords. Some of our users don't read our announcement e-mails (imagine that...) and are trying to log in using their old RT-specific password, which is causing them to send e-mails

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread Pavneet Arora
Apache2 config unchanged from before the upgrade to 16.04.1 (host name and alias obscured): # Tell FastCGI to put its temporary files somewhere sane; this may # be necessary if your distribution doesn't already set it #FastCgiIpcDir /tmp FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread Landon Stewart
On Sep 12, 2016, at 2:51 PM, Pavneet Arora > wrote: This is the error that I am getting on the command line. If anyone has any insights, I would be most grateful before I dive into the switch to mod_fcgid with apache2 tonight: #

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread Pavneet Arora
This is the error that I am getting on the command line. If anyone has any insights, I would be most grateful before I dive into the switch to mod_fcgid with apache2 tonight: # /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 STDIN is not a socket, and no --listen, --socket, or

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Alex Hall
Great news! After adding httpredir.debian.org/debian to my sources list, then running apt-get update, then running apt-get install request-tracker4 --fix-missing, installation appears to be proceeding! I'll email if something goes disasterously wrong, but we're looking good for the moment. Thanks!

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Alex Hall
To my very inexperienced eye, nothing stands out between the two servers. I also had a look at sources.list for both, and the only difference I see is in the mirrors. One has no mirrors selected, but it does have the basic security.debian.org sources; the other has some mirrors for Digital Ocean,

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
On Sep 12, 2016, at 12:39 PM, Alex Hall > wrote: When I issue the command you suggested: Can't open perl script: no such file or directory Something seems very off about the Perl installation on this server, given that all the dependencies it can't

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Landon Stewart
I would personally avoid editing the database manually. Instead I would simply stop new mail from coming in from users/staff and disable the Scrip that would send the notification until the import is done. On Sep 12, 2016, at 9:08 AM, Tim Gustafson wrote: > > We just finished

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Alex Hall
I'm not even installing from source, just the pre-built package (4.2.8) for Debian. When I issue the command, I get a lot of depends: libcss-squish-perl but it is no installable depends: libstring-shellquote-perl but it is not installabl depends: libcrypt-xi09-perl but it is not installable and

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
> On Sep 12, 2016, at 12:32 PM, Landon Stewart wrote: > > I would not use the repo version even without familiarity with Linux - it > would make things actually more difficult later. I would follow the > instructions exactly as they are written by BestPractical from

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
I would not use the repo version even without familiarity with Linux - it would make things actually more difficult later. I would follow the instructions exactly as they are written by BestPractical from the .tar.gz on their site. One thing you can do to make life a little easier before

[rt-users] Apt source for RT dependencies?

2016-09-12 Thread Alex Hall
Hey all, Our virtual server host isn't too familiar with Linux. We have a Debian server, finally, but when I try to apt-get install request-tracker4, I get a bunch of errors about not being able to install dependencies. I'm using the sources the original install came with. What source(s) do I need

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread pavneet_arora
Thanks, I'll give that a try although the shell command on my server is giving a different error. Will post output once I have ssh access. I have tried reinstalling 4.2.10 and fresh installing 4.4.1 with no change in behaviour. Fixdeps run in both cases. Also, debug log (rt.log) works for

[rt-users] Stripping quoted text from emailed ticket replies

2016-09-12 Thread Alex Hall
Hello all, The other major problem my boss has with RT is how emailed replies include quoted text/original messages. If four replies come in, each carrying with it the entire conversation history, the web UI showing the ticket very quickly becomes a huge mess. I found a thread from this list that

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread Kyle Dippery
I had to install a bunch of perl modules after the upgrade. (Probably "make fixdeps" or reinstalling RT would have done the same, more quickly, but I'm kind of stubborn sometimes. Also this wasn't our production server so I had some freedom to just poke at it and figure out what it needed.)

Re: [rt-users] Adding group to one-time CC/Admin CC for ticket?

2016-09-12 Thread Kenneth Marshall
On Mon, Sep 12, 2016 at 12:53:37PM -0400, Alex Hall wrote: > Hi all, > My boss has just been looking through RT, and he didn't like that everyone > in a queue was emailed for every ticket. I've removed queue staff and admin > groups as watchers so this won't happen again, and we'll rely on

[rt-users] Adding group to one-time CC/Admin CC for ticket?

2016-09-12 Thread Alex Hall
Hi all, My boss has just been looking through RT, and he didn't like that everyone in a queue was emailed for every ticket. I've removed queue staff and admin groups as watchers so this won't happen again, and we'll rely on entering users into the one-time CC and Admin CC boxes instead, not to

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
>> update Tickets set queue = 1234 where queue = 4321 > That is how I have done it to avoid the notification flurry. Thanks, I'm going to go with that for now. :) -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Kenneth Marshall
On Mon, Sep 12, 2016 at 09:08:44AM -0700, Tim Gustafson wrote: > We just finished importing around 50,000 tickets from one RT instance > into another instance with its own large collection of tickets. The > rt-importer script put them into new queues (which we expected) rather > than the ones we

[rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
We just finished importing around 50,000 tickets from one RT instance into another instance with its own large collection of tickets. The rt-importer script put them into new queues (which we expected) rather than the ones we had already created in the destination system for the cut-over. I went

Re: [rt-users] Using Markdown in RT?

2016-09-12 Thread Keith Creasy
I agree that this would be a wonderful extension. I use markdown a lot with other web-based apps. Keith Creasy, Programmer and Technical Lead American Printing House f/t Blind Phone: 502.895.2405 Skype: keith537 From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of

Re: [rt-users] Using Markdown in RT?

2016-09-12 Thread Barton Chittenden
This is definitely a plugin that I would use... a *lot*. On Fri, Sep 9, 2016 at 11:29 AM, Alex Hall wrote: > As long as I know it's not built in and buried in settings somewhere, I > won't pursue it. I'll wait until things are working and I'm more > comfortable before trying