Re: [rt-users] Database again stuck at SQLite?
Just a quick update. I've now tried changing the port and database username, then re-applying the settings with update-rt-siteconfig. They change just fine. Yet, the error in the log is still regarding SQLite3, even though the database type is very clearly set to mysql. I have no idea why the setting is right, but RT refuses to use it. Please, if anyone knows how to troubleshoot this or re-run the initial database setup, let me know. Thanks. On Tue, Sep 13, 2016 at 7:07 AM, Alex Hall wrote: > Hello all, > I emailed last week asking a lot of questions, among them how to get my RT > installation over to MySQL instead of SQLite3. Having moved to a company > server, I'm again configuring RT, and I'm again stuck here. During the > install, I accidentally hit enter at the database prompt rather than first > hitting M. I figured I could change it later, so wasn't worried about it, > especially as I'm now comfortable with how to update settings in RT. > > Yet, I can't seem to manage it. I've gone into > RT_SiteConfig.d51dbconfig-common > and made the changes, then issued > update-rt-siteconfig > and gotten confirmation that my configuration file was replaced, but the > log continues to show that RT is trying to connect to SQLite. I've also > restarted the RT service, and there's no server to restart since this > database error kills the FCGI server immediately after it spawns. I've even > restarted Nginx, though it shouldn't make a difference. I know there's a > command to re-run the database configuration wizard, but I can't find it > anywhere. > > Two things, then. What's the command to re-configure the database > settings, and why might changing them in RT_SiteConfig.d and then running > update-rt-siteconfig not make the changes I want? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] Changing Text on RT Login Page
On Mon, Sep 12, 2016 at 7:11 PM, Tim Gustafson wrote: > Hi, > > We just moved a bunch of users to an RT instance that uses LDAP > authentication, as opposed to RT-specific passwords. Some of our > users don't read our announcement e-mails (imagine that...) and are > trying to log in using their old RT-specific password, which is > causing them to send e-mails asking why they can't log in. > > What's the "official" way to modify the login page's HTML to include > some information about using their LDAP password? Callbacks. There are a couple of ways, callbacks and local overrides. Callbacks are more flexible and allow upgrades to continue to occur without impediment. https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html In share/html/Elements/Login there are a few callbacks: $ grep -i callback share/html/Elements/Login % $m->callback( %ARGS, CallbackName => 'Header' ); % $m->callback( %ARGS, CallbackName => 'BeforeForm' ); %# Give callbacks a chance to add more control elements % $m->callback( %ARGS ); % $m->callback( %ARGS, CallbackName => 'AfterForm' ); -m - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] Database again stuck at SQLite?
Hello all, I emailed last week asking a lot of questions, among them how to get my RT installation over to MySQL instead of SQLite3. Having moved to a company server, I'm again configuring RT, and I'm again stuck here. During the install, I accidentally hit enter at the database prompt rather than first hitting M. I figured I could change it later, so wasn't worried about it, especially as I'm now comfortable with how to update settings in RT. Yet, I can't seem to manage it. I've gone into RT_SiteConfig.d51dbconfig-common and made the changes, then issued update-rt-siteconfig and gotten confirmation that my configuration file was replaced, but the log continues to show that RT is trying to connect to SQLite. I've also restarted the RT service, and there's no server to restart since this database error kills the FCGI server immediately after it spawns. I've even restarted Nginx, though it shouldn't make a difference. I know there's a command to re-run the database configuration wizard, but I can't find it anywhere. Two things, then. What's the command to re-configure the database settings, and why might changing them in RT_SiteConfig.d and then running update-rt-siteconfig not make the changes I want? Thanks! - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
