[rt-users] Ticket owners not always showing in search results

Sorry for all the messages today. My boss just pointed out something odd: our script to make a ticket requestor into the owner works fine, in that viewing the ticket shows the owner. However, a search that turns up multiple tickets will have many owners listed as "nobody in particular". Clicking

Re: [rt-users] color-coding tickets by priority?

Hi Alex, On Mon, Nov 7, 2016 at 8:49 AM, Alex Hall wrote: > Hi list, > Now that I have priority on the main ticket creation page rather than the > details page, people are using it more. I'm expecting the next question I > get to be about making tickets of certain priorities

[rt-users] color-coding tickets by priority?

Hi list, Now that I have priority on the main ticket creation page rather than the details page, people are using it more. I'm expecting the next question I get to be about making tickets of certain priorities more visually striking in results lists. For instance, if a color is 30-50 (our cap is

Re: [rt-users] Searching ticket content?

Hi all, That 'subject' dropdown has content-type, but not just content. Is there a setting I've missed? On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshall wrote: > On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > > Hello list, > > Some users at work are wondering if

Re: [rt-users] Searching ticket content?

On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > Hello list, > Some users at work are wondering if they can search ticket contents? > There's no way in the search builder, but I know I can plug any SQL I want > to into the advanced search. Even if I knew the SQL to use, though, that's

Re: [rt-users] Searching ticket content?

On 7 Nov 2016, at 8:57, Alex Hall wrote: Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, Does your search builder page not have "Content" as a choice in the pull-down menu with "Subject" as the default? - RT 4.4

Re: [rt-users] Searching ticket content?

Hi Alex, I'm guessing you are looking for full text indexing, further details can be found here: https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html Best Regards Martin On 2016-11-07 13:57, Alex Hall wrote: Hello list, Some users at work are wondering if they can search ticket

Re: [rt-users] Searching ticket content?

Hey Alex, On Mon, Nov 7, 2016 at 7:57 AM, Alex Hall wrote: > Hello list, > Some users at work are wondering if they can search ticket contents? There's > no way in the search builder, E nope. There is. Search -> Tickets -> New Search The second drop down on your

[rt-users] Searching ticket content?

Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, but I know I can plug any SQL I want to into the advanced search. Even if I knew the SQL to use, though, that's only a saved search for that string. Could I somehow offer users a