Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I don't normally think of enabling outside users to see my queue, but I think you're right. Thank you. Sent from Nine From: Matt Zagrabelny Sent: Nov 21, 2016 3:47 PM To: Stephen Switzer Cc: rt-users Subject: Re: [rt-users] Failed attempt to

[rt-users] Resolved tickets per user per day, and Time worked per user per day

2016-11-21 Thread Dion Gullotta
Hi, I’m looking to generate two reports containing - Resolved tickets per user per day - Time worked per user per day Anyone know the best way of getting these? There’s apparently a scrip that ships by default with 4.4 to display some time worked stats but since we’re an

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Matt Zagrabelny
Hi Steve, Try granting "View queue" to everyone. -m On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer wrote: > I received an email today: > > us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue > Incident Reports; you > might need to grant 'Everyone'

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.

Re: [rt-users] How do I set the RT hostname?

2016-11-21 Thread Stephen Switzer
One more thing to note... Set( $CommentAddress, 'd...@example.com ' ); Set( $CorrespondAddress, 'd...@example.com ' ); If these two are indeed the same, change the CommentAddress to something you won't use as much, like

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.

[rt-users] Plugin(s) stopped working (long)

2016-11-21 Thread Patrick G. Stoesser
Hello everybody, strange things happen on my RT. I'm running RT 4.2.8 on an Debian Jessie installed via the Debian packages. I started adding plugins long time ago: # Plugins Set(@Plugins,(qw( RT::Extension::EscalationDates RT::Extension::TimeWorkedReport RT::Extension::TicketLocking

Re: [rt-users] Lost emails!

2016-11-21 Thread Shawn M Moore
> On Nov 21, 2016, at 06:12, Sternberger, Sven wrote: > Hello! Hi Sven, > Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate > object method "" via package "MIME::Head" at > /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line

Re: [rt-users] How do I set the RT hostname?

2016-11-21 Thread Peter Zillmann
On my test system I get the behavior you describe when $WebDomain does not match the URL in my browser. Are you sure you’ve restarted your web server since making the change? From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Barton Chittenden Sent: Monday, November

Re: [rt-users] Timezone set to GMT?

2016-11-21 Thread Alex Hall
I'm using the RT default, which appears to pull the information from /etc/timezone: my $zone = "UTC"; $zone=`/bin/cat /etc/timezone` if -f "/etc/timezone"; chomp $zone; Set($Timezone, $zone); And /etc/timezone exists and is set correctly. I can just set the actual value in this file, but I'm

[rt-users] How do I set the RT hostname?

2016-11-21 Thread Barton Chittenden
I'm in the process of setting up a new RT 4.4 instance. I used the web installer, which generated the following RT-SiteConfig.pm: Set( $CommentAddress, 'd...@example.com' ); Set( $CorrespondAddress, 'd...@example.com' ); Set( $DatabaseHost, 'localhost' ); Set( $DatabaseName, 'rt4' ); Set(

Re: [rt-users] Searching for ip-numbers in RT

2016-11-21 Thread Bengt Gördén
Den 2016-11-19 kl. 20:28, skrev k...@rice.edu: > Quoting Bengt Gördén : > >> Hi, >> >> >> I have some trouble to get the free text (content I believe) search for >> IP-numbers in RT correct. I/we have got about 24k tickets in our system. >> When I search for a number it seems