Re: [rt-users] Modifying some contents in History

2016-11-28 Thread Kriegers Horst
Hi Ken, Thanks for your reply. It's works like a charm :) Regards, Horst > -Message d'origine- > De : Kenneth Marshall [mailto:k...@rice.edu] > Envoyé : lundi 28 novembre 2016 17:09 > À : Kriegers Horst > Cc : ML - rt-users >

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > Thanks, I didn't know that would happen. I did that to suppress the email > notification; we want users notified if their tickets change owners, but only > if that change is NOT from "nobody" to themselves. > > I just updated the

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
Thanks, I didn't know that would happen. I did that to suppress the email notification; we want users notified if their tickets change owners, but only if that change is NOT from "nobody" to themselves. I just updated the script to record the transaction. It worked, because I got the email I

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
Hi Alex, You do not record your transaction in your scrip. That means that the system does not know that a change has been made and to invalidate the caches. You will either need to record it or live with the result. Regards, Ken On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote: > >>

Re: [rt-users] Modifying some contents in History

2016-11-28 Thread Kenneth Marshall
On Mon, Nov 28, 2016 at 03:43:01PM +, Kriegers Horst wrote: > Hi, > > Thanks for your reply. > I know this is the easiest way, but it is not acceptable in our case > > Regards, > Horst Hi Horst, When the shredder runs, it generates a SQL file to reconstitute the deleted item when run. You

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
I just wondered if anyone had any more thoughts on this problem. We just set up email dashboards, and they're doing the same thing search results do; owners are often set to 'nobody', but if you go into the ticket, the real owner is shown. Since dashboards and searches use the same display, or

Re: [rt-users] Modifying some contents in History

2016-11-28 Thread Kriegers Horst
Hi, Thanks for your reply. I know this is the easiest way, but it is not acceptable in our case Regards, Horst > -Message d'origine- > De : Kenneth Marshall [mailto:k...@rice.edu] > Envoyé : lundi 28 novembre 2016 16:33 > À : Kriegers Horst > Cc : ML - rt-users

[rt-users] Disable RSS

2016-11-28 Thread Tobias W .
Hello, Is there a way to disable RSS ? On the RT_SiteConfig ? Thank you, Tobi - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Modifying some contents in History

2016-11-28 Thread Kenneth Marshall
Hi, It is easier to just use the Shredder to delete the transaction from the system. Regards, Ken On Mon, Nov 28, 2016 at 02:32:17PM +, Kriegers Horst wrote: > Hello, > > We have users they have mentioned confidential information in RT. > Now I need just to anonymize these information in

Re: [rt-users] Emailing dashboards?

2016-11-28 Thread Barton Chittenden
Alex, Navigate to Home > All dashboards, and go to the dashboard you want to receive emails about. In the upper right hand corner, you'll see the following menus: Basics, Content, Subscription, Show. Click 'Subscription', and you'll be prompted for frequency, time, rowsn and recipients. The

[rt-users] Modifying some contents in History

2016-11-28 Thread Kriegers Horst
Hello, We have users they have mentioned confidential information in RT. Now I need just to anonymize these information in the Ticket History. I’ve identified the transaction Id and now I how can I decode et re-encode the Content value located in the Attributes table Example :