That is how I do it too, via a bash script collecting details and uploading a
CSV when systems boot, then having a cron job import them to RT via the
However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with
Thank you. That helps back up what I have been thinking rt could do
On Tue, Nov 29, 2016 at 4:36 PM Darin Perusich wrote:
> Sadly I'm no longer using RT, however at my previous employer my team
> was using to for IT Support, numerous software development project,
Sadly I'm no longer using RT, however at my previous employer my team
was using to for IT Support, numerous software development project,
and asset management. I was using the Puppet configuration management
system and integrated it with Assets-Import-CSV to automate adding and
I’ve been starting to work with Assets. It’s not as rich or fully-baked as the
ticketing side of things, but it gets the job done for me. You’ll definitely
want 4.4.1, because there’s a bug in 4.4.0 where you can’t search for assets
associated with a person and actually find them.
Thanks. That does help me.
On Tue, Nov 29, 2016 at 3:36 PM, Joop wrote:
> On 29-11-2016 20:51, john boris wrote:
> > Good Day,
> > My department is looking to replace our current Ticket/asset
> > management system. I have been using RT on a small basis to handle my
> > own
Thanks for the quick response.
I am basically seeking that the asset feature is worth the move to RT. As
much as I know about RT I think we (our department) can roll our own
automated scripts to get info and keep it updated.The one we use now can't
get warranty information and I am hoping I can
On 29-11-2016 20:51, john boris wrote:
> Good Day,
> My department is looking to replace our current Ticket/asset
> management system. I have been using RT on a small basis to handle my
> own Support requests and used the Asset Management add on (pre 4.4).
> Our current system used to have an
Thanks for the quick reply. I am leaning toward using the service tag (we
are a 90% Dell Shop) as an index or searchable field since it will be
unique. I understand about duplicates. What we have now is not workable
On Tue, Nov 29, 2016 at 3:14 PM, Chris Manly wrote:
We use the Asset feature, having migrated to it from SYSAID.
I assume your powershell script will be used to build a CSV of all your
assets. You'll be able to import this CSV directly into Assets in RT. There
is a plugin to make this super easy:
My department is looking to replace our current Ticket/asset management
system. I have been using RT on a small basis to handle my own Support
requests and used the Asset Management add on (pre 4.4). Our current system
used to have an agent that would populate the data set for us but
Please my rt queues are are receiving emails as if it is a mailing list.
Any Idea how I can go about it?
RT 4.4 and RTIR training sessions, and a new workshop day!
* Los Angeles - January 9-11 2017
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