Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

That is how I do it too, via a bash script collecting details and uploading a CSV when systems boot, then having a cron job import them to RT via the RT-Extension-Assets-Import-CSV extension. However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with native assets. > Well,

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Darin Thank you. That helps back up what I have been thinking rt could do On Tue, Nov 29, 2016 at 4:36 PM Darin Perusich wrote: > Sadly I'm no longer using RT, however at my previous employer my team > was using to for IT Support, numerous software development project, > and

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Sadly I'm no longer using RT, however at my previous employer my team was using to for IT Support, numerous software development project, and asset management. I was using the Puppet configuration management system and integrated it with Assets-Import-CSV to automate adding and updating of

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

I’ve been starting to work with Assets. It’s not as rich or fully-baked as the ticketing side of things, but it gets the job done for me. You’ll definitely want 4.4.1, because there’s a bug in 4.4.0 where you can’t search for assets associated with a person and actually find them. I’ve done

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Thanks. That does help me. On Tue, Nov 29, 2016 at 3:36 PM, Joop wrote: > On 29-11-2016 20:51, john boris wrote: > > Good Day, > > My department is looking to replace our current Ticket/asset > > management system. I have been using RT on a small basis to handle my > > own

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Thanks for the quick response. I am basically seeking that the asset feature is worth the move to RT. As much as I know about RT I think we (our department) can roll our own automated scripts to get info and keep it updated.The one we use now can't get warranty information and I am hoping I can

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

On 29-11-2016 20:51, john boris wrote: > Good Day, > My department is looking to replace our current Ticket/asset > management system. I have been using RT on a small basis to handle my > own Support requests and used the Asset Management add on (pre 4.4). > Our current system used to have an

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Chris, Thanks for the quick reply. I am leaning toward using the service tag (we are a 90% Dell Shop) as an index or searchable field since it will be unique. I understand about duplicates. What we have now is not workable On Tue, Nov 29, 2016 at 3:14 PM, Chris Manly wrote: >

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

We use the Asset feature, having migrated to it from SYSAID. I assume your powershell script will be used to build a CSV of all your assets. You'll be able to import this CSV directly into Assets in RT. There is a plugin to make this super easy:

[rt-users] Looking for users of RT 4.4 that use the Asset feature

Good Day, My department is looking to replace our current Ticket/asset management system. I have been using RT on a small basis to handle my own Support requests and used the Asset Management add on (pre 4.4). Our current system used to have an agent that would populate the data set for us but

[rt-users] Emails as tickets

Hello all, Please my rt queues are are receiving emails as if it is a mailing list. Any Idea how I can go about it? thank you - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017