Re: [rt-users] rt-crontool returns "No recipients found. Not sending."

2016-12-30 Thread Alex Hall
I just wondered if anyone had any ideas on this. I haven't gotten further than what's in the below message, and I don't know why that isn't working. I see similar addresses to the below in the mail logs all the time, so this has to be some kind of address that RT understands. It just won't send

[rt-users] Wiki conventions?

2016-12-30 Thread Alex Hall
Hi all, I've finally created an account on the RT wiki. This has been a really great resource for me, but there are a lot of pages I've read in the last few months with formatting mistakes, grammar problems, outdated information that's not marked as not working under 4.x, and so on. I don't know

Re: [rt-users] Putting CF values in email templates?

2016-12-30 Thread Shawn M Moore
> On Dec 30, 2016, at 12:35, Alex Hall wrote: > > Hi all, Hi Alex, > I'm trying to get CF values to conditionally appear in tickets, but when I > do, the template breaks and no emails get sent to anyone. I've seen a few > ways of doing this in the Wiki, each a bit

[rt-users] Putting CF values in email templates?

2016-12-30 Thread Alex Hall
Hi all, I'm trying to get CF values to conditionally appear in tickets, but when I do, the template breaks and no emails get sent to anyone. I've seen a few ways of doing this in the Wiki, each a bit different and many for different RT versions. Here's my attempt. What did I do wrong? { if(my