We had the permissions configured to allow *everyone to raise ticket*.
Where we went wrong was in the attr_match_list, for configuring the
external-auth, we were giving the RealName as well. Commenting it out
That has solved it. Thank you!
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com
To report email issues: postmas...@qvii.com
If you want to use
It seems it's possible to perform a transaction that does not contain any
comment or correspondence text.
For example, you might change the current state of the ticket, update time
worked, change requestors, etc. I think even changing custom fields on a ticket
might be possible.
Don’t rule out that I did something incorrectly, but, no, this did nothing to
the Article WikiText Custom Field. I followed everything listed under “Convert
Wiki Text CF into a Rich Text CF.”
On a sidenote, the thing that I thought funny is the code “%# --- Wiki Text
Area ==> Rich Text Area
On 2017-01-11 16:06, Martin Wheldon wrote:
> Line 183 of /opt/rt4/share/html/Asset/Search/Bulk.html seems to be the
> problem, if you comment it out the bulk update works.
Yes this fixes the issue for us. Thanks for your help.