My question touches on some issues that are similar to "Search for open tickets last updated by requestor" (https://lists.gt.net/rt/users/51042) I have a search set up for closed bugs updated within the last day, where the update is not by the current user: Owner = '__CurrentUser__' AND
Hi, Our RT installation has recently had a large influx of new queues and groups, and I'd like to delegate some of the day-to-day maintenance of things to certain people within those groups so that I'm not doing data entry for everyone. For each logical group of folks, I've created an "Admins"
Hi List, I hope you can help me on this topic since the online documentation won't me bring any further. So in order to deal with our spam I've done the following: 1) added a new spam queue 2) created a new global scrip (according to the spamfilter 1b solution provided here: