[rt-users] Assets Advanced Search

2017-02-12 Thread Chris McClement
Is there a way of "advanced searching" assets? For example, I'd like to
search for all assets where status != "EOL" etc. When searching tickets
there's always an advanced tab where I can manually edit the search string
but I'm unable to find this with assets.

[rt-users] Move tickets to queue but don't allow ticket creation

2017-02-12 Thread Keith Edmunds
We have a "Triage" queue and a number of problem-type queues. Ideally,
we'd like to allow tickets to only be created in the Triage queue and
then be moved to the appropriate problem queue, but it appears that we need
the "Create Ticket" permission on a queue to move tickets to it.

Is there any way of achieving what we want?

"The great enemy of communication is the illusion of it" - William Whyte