On Thu, 2 Feb 2017 19:59:47 +
Daniel Burchfield wrote:
> I am trying to get RT to pull in users from my local active directory
> and use AD for auth. Meaning when I change a user's password in AD it
> should reflect the change in RT. I'm running RT 4.4.1. Currently,
On Wed, 11 Jan 2017 15:17:53 -0500
François Meehan wrote:
> We are using RT 4.2.12. We noticed that the indexation stopped working.
> When trying to run the indexer manually, I would get:
>
> [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute
> failed: MySQL
On Tue, 10 Jan 2017 20:26:05 +
"Cena, Stephen (ext. 300)" wrote:
> Set($RTAddressRegexp, '(local-part1@domain1\.tld)|
> (local-part2@domain2\.tld)|
> (local-part3@domain3\.tld)|
> :
> :
> (local-partN@domainN\.tld)/xi');
If you want to use the /x modifier, provide a regular
On Wed, 4 Jan 2017 11:13:38 -0500
Alex Hall wrote:
> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
> folder, but I don't know what RT upgrades might do to that.
RT upgrades won't remove any extra files you have lying around.
- Alex
On Tue, 3 Jan 2017 17:06:47 +0100
Václav Ovsík wrote:
> How about the Mysql don't have this problem - is this caused by
> the different default transaction isolation level or not?
MySQL suffers from the exact same problem -- but, as it happens,
both more silently and more
On Mon, 2 Jan 2017 17:12:29 +0100
Václav Ovsík wrote:
> Can anybody confirm on different system?
Thanks for the detailed replication instructions. I can replicate, and
have tracked down a minimal replication case. I'll drop my findings
and suggestion on your ticket.
The
On Sat, 31 Dec 2016 12:41:21 -0500
Alex Hall wrote:
> In a thread a week or two ago, I was asking about the syntax for finding
> tickets by relative dates, like "3 days ago". It wasn't working, and at
> least one other list member was able to confirm that it wasn't.
You're
On Wed, 14 Dec 2016 09:42:42 -0500
Mike Diehl wrote:
> At the risk of picking a fight, I'd like to understand this a bit better.
Happy to explain more -- and my instinct may have been wrong on one
count; see below.
> As long as the database supports minimum functions,
On Tue, 13 Dec 2016 12:25:37 +0100
Pescoller Reinhold wrote:
> Thanks for your informations.
>
> I tried to do so but rt give me an error that innodb is required and
> that I should upgrade my tables.
> Have I to change this direct in the code?
lib/RT/Handle.pm:
On Tue, 13 Dec 2016 10:28:41 +0100
Reinhold Pescoller wrote:
> Is there some possibilty to change the default db engine from innodb to
> ndbdcluster in rt4?
RT assumes REPEATABLE READ isolation; you may encounter subtle and
difficult to diagnose bugs under READ COMMITTED
On Fri, 9 Dec 2016 17:30:31 -0500
Alex Hall wrote:
> What this file never says is how to tell the indexer tool how to connect to
> the database. It clearly isn't pulling from the RT configuration, nor from
> /home/www-data/rtrc.
The indexer reads and uses the database
On Tue, 15 Nov 2016 11:36:53 -0500
Alex Hall wrote:
> I found the problem. I've seen "Table" and "TableName" both used in sample
> configurations, but apparently only one is correct. As soon as I switched
> to "Table" in my config file, FTS enabled itself.
If any of the
On Thu, 13 Oct 2016 20:32:36 +
James Zuelow wrote:
> Package versions at the moment are MySQL 5.6.30, Perl 5.2.22, and
> request-tracker 4.2.13. There is a Perl 5.4 upgrade available, but
> that breaks my rt4 installation.
For reference, your perl versions are not
On Mon, 3 Oct 2016 08:58:25 +0530
Nilesh wrote:
> Can I put my Overlay files in local/lib?
Yup; that's what's generally suggested.
> Do I have to maintain the same directory structure?
Yes.
> Let's say I have to customize RT::Action::SendEmail, so my Overlay should
> be in
On Thu, 1 Sep 2016 09:42:59 +0200
Albert Shih wrote:
> > First, https://tools.ietf.org/html/rfc2047#page-5
> > unencoded white space characters (such as SPACE and HTAB) are
> > FORBIDDEN within an 'encoded-word'
> >
> > As such, "=?utf-8?q? #NUMBER=5D?=" is not a valid
On Wed, 31 Aug 2016 23:12:28 +0200
Albert Shih wrote:
> So until known everything is correct. The problem is when the person who
> answer this ticket encode the subject like this
>
> =?utf-8?q?Re=3A?==?utf-8?q?_=5BRTTAG =?utf-8?q? #NUMBER=5D?= Bonjour
>
On Tue, 23 Aug 2016 13:21:20 +0200
Claes Merin wrote:
> I beg to differ about the attachments table, in our setup we rely on
> customfields and there parameters. We have quite a few tickets that does
> not have any attachments.
> If you do not write anything in the message
On Thu, 25 Aug 2016 20:49:48 -0700
Omen Wild wrote:
> I activated the full text indexing under Ubuntu 16.04 (request-tracker4
> 4.2.12-5) and (mysql-server 5.7.13-0ubuntu0.16.04.2). Both the initial
> indexing and subsequent calls to rt-fulltext-indexer have the same error:
>
>
On Fri, 19 Aug 2016 16:35:07 +0200
Claes Merin wrote:
> We are using sphinx (since last night) for FTS searches.
>
> Setup is as described in this excellent guide:
>
> http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/
Is there a
On Fri, 19 Aug 2016 15:26:12 +0300
Woody - Wild Thing Safaris wrote:
> My correspond scrip adds a table of CF values to the correspond email
> from the template, and sends to the client. I would like those same
> changes appended to the transaction content that
On Thu, 4 Aug 2016 14:26:58 +
Renos Nikolaou wrote:
> We are using RT 4.4.1 and we would like to know why our RT adding the
> word 'Capture' (When we forward screenshot from Snipping Tool to
> outlook and then to open a ticket) and some other word like our
>
On Tue, 26 Jul 2016 10:53:04 -0700 (MST)
fleon wrote:
> I have my own spanish translation (which i uploaded today in launchpad). It's
> about 99% complete. But today i upgraded to 4.4.1 and lost my changes (i did
> backup it first).
Looks like there were failures
On Tue, 12 Apr 2016 10:41:24 +0200 (CEST)
"Sternberger, Sven" wrote:
> root@rt:~# /opt/rt4/sbin/rt-shredder --force --plugin
> "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,3;member_of,unprivileged"
> SQL dump file is '/root/20160411T134517-0001.sql'
>
On Thu, 31 Mar 2016 09:47:06 +0200
Peter Viskup wrote:
> Just discovered we didn't ran rt-fulltext-indexer enough many times.
> It proceeded with only 200 attachments at once. Is that some
> limitation of PgSQL or rt-fulltext-indexer? Didn't read that in the
> documentation.
On Wed, 30 Mar 2016 21:32:37 -0700
Alex Vandiver <a...@chmrr.net> wrote:
> What version of RT? That's a symptom of RT 4.0.9 or earlier; 4.0.10
> contains a fix that makes RT simply skip that attachment.
Actually, my mistake -- it was fixed in 4.0.3:
https://github.com/bestpractic
On Wed, 30 Mar 2016 17:41:02 +0200
Peter Viskup wrote:
> we are experiencing issue with full text indexer
What version of RT? That's a symptom of RT 4.0.9 or earlier; gradi4.0.10
contains a fix that makes RT simply skip that attachment.
- Alex
-
RT 4.4 and RTIR
On Thu, 17 Mar 2016 17:47:50 -0500
Matt Zagrabelny wrote:
> > I am curious about the benchmarks you used to make this determination?
> > In particular, the GIN fastscan option can dramatically improve search
> > performance in versions 9.4 and above. Here is a nice discussion:
On Wed, Oct 07, 2015 at 04:23:02PM -0500, k...@rice.edu wrote:
> It looks like you should be able to change the following function in
> lib/RT/Search/Simple.pm: [snip]
RT 4.2.10 made the change to only search the Content field, and not
also the Subject field, intentionally; see the commit the did
On Thu, Oct 08, 2015 at 08:40:37AM +0200, Christopher Kunz wrote:
> we are using the RT::Crypt::GnuPG module and have run into an issue that
> I'm afraid we cannot solve.
> [snip]
> This is where the problems start. With our current setup (and a local
> keyring on the RT server), RT will try
On Sat, 12 Sep 2015 13:37:51 -0700 Alex Vandiver <a...@chmrr.net> wrote:
> On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" <k...@rice.edu>
> wrote:
> > Just to follow-up. I made a global scrip to set the 'Started' date
> > field when it is un-set and
On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" wrote:
> Just to follow-up. I made a global scrip to set the 'Started' date
> field when it is un-set and the transaction is a status change from
> 'new' to either 'open' or 'resolved'. I thought that this was handled
> by RT
On Tue, Sep 08, 2015 at 08:56:53AM +0200, Arkadiusz Miśkiewicz wrote:
>
> Hi.
>
> rt 4.2.12, scenario - there is a ticket, user enters new correspondence via
> web interface which is send via email to requestor.
>
> Then user clicks "forward" near that correspondence and forwards it to third
On Tue, Sep 08, 2015 at 03:35:46AM -0400, Alex Vandiver wrote:
> > I would expect to see proper From, To, Subject, Date (like in original
> > correspondence) and possibly other headers, too. Also there is incorrect
> > Content-Length in it.
>
> Hm -- the content-len
On Sat, Sep 05, 2015 at 11:22:48PM -0700, Joseph D. Wagner wrote:
> I had apache set to allow rt over https only. Trying over http would fail.
>
> rt-mailgate was working perfectly fine over https when using
> "--action correspond". However, when using "--action comment", it
> fails saying it
On Sun, Sep 06, 2015 at 12:31:28AM -0700, Joseph D. Wagner wrote:
> Here it is. I left everything intact except the url.
> [snip]
Those look fine. Double-check that you have not multiply-defined
prc-staff elsewhere in aliases, and that you've run `newaliases`.
Short of that, my only suggestion
On Fri, Sep 04, 2015 at 09:45:56AM -0700, ewanchic wrote:
> I'm not Looking to change the Lifecycles because that look fine to me, but I
> would like to just remove all the extra criteria and just focus on the
> criteria requested in the Quick Search. Is this possible? Thanks
On Wed, Sep 02, 2015 at 03:11:52PM +, Guadagnino Cristiano wrote:
> Our RT servers are virtualized on VMware.
> [snip]
> However, the problem is that - after reconfiguring the VMs - RT becomes
> slow as a snail (tens of seconds for each page change/refresh).
Do the VMs have any snapshots
On Mon, Aug 31, 2015 at 05:24:51PM +0200, Loïc Cadoret wrote:
> We are running RT 3.8.11 (update to RT 4.2.x is currently not an option)
Your RT instance contains arbitrary remote execution of code, session
fixation and hijacking, XSS injection, SQL injection, and weak
password hashing that
On Mon, Aug 31, 2015 at 09:39:19AM -0400, Jeff Blaine wrote:
> I'm reviving this one time in case anyone has further ideas.
>
> * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right
> thing when parsing an email address[1]
>
> * An RT 4.2.12 search for the same string returns 0 results[2].
>
On Thu, 16 Jul 2015 15:52:34 -0400 Zoey Schutt z...@braincoral.io
wrote:
OS and RT4 Info:
Debian GNU/Linux 7 (wheezy)
Apache/2.2.22 (Debian)
PHP 5.5.26-1~dotdeb+7.4
Request Tracker 4.2.11
As a note, RT is written in Perl, not PHP. The other useful version to
know is the version of
On Wed, 15 Jul 2015 11:46:08 -0700 Roman Massey romanmas...@gmail.com
wrote:
On a fairly fresh RT 4.2.9 install, having a weird problem. Unable to
create tickets, when creating through web interface it sits for about
a minute then gets an error. When creating through email, it gets
same error
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Tue, 14 Jul 2015 22:51:55 -0500 Mario Góngora
mariogongor...@gmail.com wrote:
I am trying to implement GnuPG on my RT (version 4.2.10) with the
Inline option, but when I send a message people are receiving this
type of wrapping :
Can you show
On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es
wrote:
I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2,
mod_fcgid
Today we had a very concerning issue regarding a notification being
sent to a requestor even when it had been explicitly unchecked in the
On Wed, 10 Jun 2015 19:47:27 + Paul Hirose pthir...@ucdavis.edu
wrote:
In short, trying to find the best mechanism for FTS, whether I can
use MySQL 5.6.25 InnoDB, or MariaDB 10.0.19 + Sphinx on RHEL 7.
My answers below assume RT 4.2.11 -- there were some order-of-magnitude
speed
On Thu, 4 Jun 2015 12:31:57 + Bob Shaker
rsha...@ardencompanies.com wrote:
You don’t need 2 separate emails for those fields. Our instance works
fine with the same email in both fields.
This isn't a good idea, though it does _work_. The problem is when
someone records a comment, and it
On Thu, 14 May 2015 16:50:23 +0200 m...@netbsd.org (Emmanuel Dreyfus)
wrote:
I fixed it. Replying to myself with the whole story for someone else's
future reference.
Good to hear the full debugging story.
The problem was database encoding. RT can use PostgreSQL with encoding
UTF-8 or the
On Tue, 12 May 2015 17:11:59 +0200 Christian Loos cl...@netcologne.de
wrote:
playing around with the ticket content search I discovered many false
positive results.
Yup -- known bug:
https://issues.bestpractical.com/Ticket/Display.html?id=19237
- Alex
On Fri, 8 May 2015 14:11:08 + Beachey, Kendric
kendric.beac...@garmin.com wrote:
My question...is RT 4.0.17 itself old enough that I really ought to upgrade
it as well?
Yes. 4.0.17 has published security vulnerabilities against it
(CVE-2015-1464, CVE-2015-1165, CVE-2014-9472):
Assets 1.05 -- 2015-05-06
-
We are pleased to announce Assets 1.05.
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz.asc
SHA1 sums
On Fri, 1 May 2015 10:01:02 +0200 m...@netbsd.org (Emmanuel Dreyfus)
wrote:
In database, I have in both cases
Which database? In your original mail, you said:
p5-DBD-mysql-4.031
[...]
postgresql-9.4.1
Which database are you using?
- Alex
On Thu, 30 Apr 2015 21:08:00 +0200 m...@netbsd.org (Emmanuel Dreyfus)
wrote:
I just upgraded Apache to 2.4 and RT to latest 3.8
RT 3.8 reached end-of-life over a year ago. No release of Apache 2.4
had been made before RT 3.8 was in critical security releases only.
I'm unsurprised that there are
On Wed, 29 Apr 2015 15:14:40 +0100 ABD EL MALEK BOUBARNOUS
abdelmalekboubarn...@student.emi.ac.ma wrote:
How can I configue RT to use an SMTP server instead of sendmail ?
RT 4.2 removed the ability to speak directly to an SMTP server -- as
operating in such a configuration meant that outgoing
On Wed, 29 Apr 2015 17:41:34 -0300 Murillo Azambuja Gonçalves
muri...@ifi.unicamp.br wrote:
Hello,
Please do not cross-post your question to both rt-users and rt-devel.
rt-users is the appropriate venue for this question.
[snip]
But the template accuses an error when I use CSS:
This is
On Tue, 28 Apr 2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS
abdelmalekboubarn...@student.emi.ac.ma wrote:
Hi everyone,
Please stop cross-posting. Your questions are best suited for
rt-users, not rt-devel.
I've just deployed RT 4.2 on Apache2 in my localhost machine, I also
configured it to
On Wed, 22 Apr 2015 23:22:56 +0200 Nick price np...@hotmail.com wrote:
When will 4.2.11 be released
We hope to get a release candidate out the door this week. To be clear,
however, 4.2.11 is not necessary to run on Apache 2.4 -- the
documentation is the only piece that was updated in that
On Wed, 22 Apr 2015 18:12:27 + Nick Price np...@hotmail.com wrote:
I have been told that the documentation shipped with 4.2.10 isn't OK to
use with apache 2.4
The upcoming 4.2.11 documentation has been extended to provide
a configuration that works on Apache 2.0, 2.2, and 2.4. Until the
On Fri, 10 Apr 2015 12:25:02 -0500 k...@rice.edu k...@rice.edu wrote:
Okay, I just checked and once I upload a supported logo image type the error
goes away. Since it was there before doing anything, it threw me off and I
thought that there was a problem. Thank you for the feedback.
This is
On Wed, 8 Apr 2015 15:36:31 + Karres, Dean kar...@illinois.edu
wrote:
Hi,
I am running RT 4.2.10. I just used cpan to install
RT::Extension::Announce and I looked at the resulting install messages.
Installing using the cpan or cpanm command-line clients will never run
the make initdb
On Thu, 2 Apr 2015 09:30:13 -0500 k...@rice.edu k...@rice.edu wrote:
We are working on an upgrade from RT 3.8.x to RT 4.2.x to get to a
supported version of RT and take advantage of the new features and
enhancements. In order to manage the PostgreSQL connections, we are
using pgbouncer.
On Tue, 31 Mar 2015 09:31:38 +0300 Vlad Shpolyanskiy
vlad.shpolyans...@gmail.com wrote:
[warning]: Could not find or run external 'w3m' HTML formatter in $PATH
(/sbin:/bin:/usr/sbin:/usr/bin) -- you may need to install it or provide
the full path
On Mon, 30 Mar 2015 13:18:03 +0300 Vlad V. Shpolyanskiy
vlad.shpolyans...@gmail.com wrote:
But while adding to RT_siteconfig string
Set($HTMLFormatter, '/usr/local/lib/perl5/site_perl/HTML/FormatText/W3m.pm');
If you want to use w3m, all you need is:
Set($HTMLFormatter, 'w3m');
The
On Wed, 25 Mar 2015 03:36:38 -0700 (MST) andriusk
andrius.kul...@gmail.com wrote:
I want to change the creator of the transaction, if it is done lets say via
REST, in other words if creator is REST_USER change it to USER_1.
Is that possible? I guess that the Creator is set in
On Wed, 25 Mar 2015 10:11:14 -0700 Roman Massey romanmas...@gmail.com
wrote:
Hello,
[snip]
Any tips will be greatly appreciated. Thanks!
Move the Notify scrip to being in stage Batch. This will mean it won't
appear in the preview of outgoing notifications on the ticket Reply
page, but will
On Wed, 18 Mar 2015 10:44:43 + Eierschmalz, Bernhard
bernhard.eierschm...@scheppach.com wrote:
Is there any way to create Tickets with HTML email from CLI?
rt create -t ticket -ct text/html
- Alex
On Thu, 19 Mar 2015 11:20:51 -0400 Richard Stevens
piratef...@gmail.com wrote:
Hello,
We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent
issues on search commands involving custom fields with spaces:
[snip]
The spaces are a red herring. The actual difference is
On Sat, 14 Mar 2015 13:30:54 -0400 Gaston Huot gas...@huot.me wrote:
Hello.
Is there something new about running 2 RT-4.x instances on the same
installation ?
Most comments are quite outdated, including the wiki.
Someone doing it using version 4.x ?
Just install into two directories and
On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret lcado...@keyyo.com
wrote:
Greetings rt-users followers,
I would like to create a script that check out if the max attachment
size of a response is reached and if so, send an autoreply to the
requestor informing him that his documents are too
On Thu, 5 Mar 2015 12:06:55 +1100 Matthew Crozier
matt...@staff.broadbandsolutions.com.au wrote:
I'm having an issue when attempting to create a new article as the
root (SuperUser rights) account. It simply says Permission denied
Check your error logs. Running rt-validator --check might also
On Thu, 5 Mar 2015 18:50:57 +0100 Palle Girgensohn
* Ensure that all data containing non-ASCII is quoted-printable
encoded for PostgreSQL, instead of merely all data not claiming to be
text/plain
Why is this? It seems it is doing more harm than good -- it makes it
harder to use indexes
On Thu, 5 Mar 2015 14:52:39 -0500 Alex Vandiver
ale...@bestpractical.com wrote:
On Wed, 25 Feb 2015 11:52:37 + Sam Maher
sam.ma...@lawsonlewisblakers.co.uk wrote:
I have moved to a new server and upgraded to the latest version but
all my privileged users except one have lost
On Wed, 25 Feb 2015 13:54:45 +0100 Arkadiusz Miśkiewicz
ar...@maven.pl wrote:
Ok, mysql is too smart! For sphinx to work mysql needs to first
query AttachmentsIndex_3 and then make joins to it. Otherwise
sphinx won't work. That's due to sphinx architecture.
Here mysql is too smart and
On Wed, 25 Feb 2015 11:52:37 + Sam Maher
sam.ma...@lawsonlewisblakers.co.uk wrote:
I have moved to a new server and upgraded to the latest version but
all my privileged users except one have lost their dashboards. Has
anyone else had this problem?
Please specify what you mean by latest
On Thu, 5 Mar 2015 14:31:56 -0500 Alex Vandiver
ale...@bestpractical.com wrote:
I _believe_ that this code may be replaced by (untested):
} elsif (!$RT::Handle-BinarySafeBLOBs
!eval { Encode::decode( UTF-8, $Body,
Encode::FB_CROAK); 1 } ) {
$ContentEncoding
On Fri, 6 Mar 2015 00:06:32 +0100 Václav Ovsík vaclav.ov...@i.cz
wrote:
https://issues.bestpractical.com/Ticket/Display.html?id=29735
Aha -- thanks for digging that out! I thought I vaguely recalled
something in this area previously.
Assets 1.04 -- 2015-03-02
-
We are pleased to announce Assets 1.04:
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz.asc
SHA1 sums
On Mon, 2 Mar 2015 19:46:36 +0300 Andrey K a...@rambler.ru wrote:
Is it possible to use rt-crontool to change a status of an asset depend on
it's custom field?
I'd like to create Expiration data custom field to change status of assets
if data expired.
Assets doesn't have support for
On Mon, 2 Mar 2015 14:14:20 + Calafiore, Jason [USA]
calafiore_ja...@bah.com wrote:
I am experiencing some issue when RT 3.8.8
RT 3.8 reached end-of-life nearly a year ago:
http://blog.bestpractical.com/2014/04/rt-38-reaches-end-of-life.html
RT 3.8.8 was released nearly 5 years ago, and
On Mon, 2 Mar 2015 21:33:12 +0300 Andrey K a...@rambler.ru wrote:
So, is it impossible to act on assets like tickets from rt-crontool?
As of now, yes. rt-crontool is still ticket-centric, in that its
search predicates only return tickets, and its actions are still
Scrips' actions, which assume
RT 4.2.10 -- 2015-02-26
---
RT 4.2.10 contains important security fixes, as well as minor bugfixes.
https://download.bestpractical.com/pub/rt/release/rt-4.2.10.tar.gz
https://download.bestpractical.com/pub/rt/release/rt-4.2.10.tar.gz.asc
SHA1 sums
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
We have discovered security vulnerabilities which affect both RT 4.0.x
and RT 4.2.x. We are releasing RT versions 4.0.23 and 4.2.10 to resolve
these vulnerabilities, as well as patches which apply atop all released
versions of 4.0 and 4.2.
The
On Tue, 24 Feb 2015 14:42:23 + Daniel Moore daniel.mo...@osbornewood.com
wrote:
Example, I have a user that belongs to an exchange group that is currently
the email for a contractors group that I have set up. He receives multiple
emails when he is requestor, admin cc and so on.
Use one
On Fri, 13 Feb 2015 18:41:45 + Andrew Wippler
andrew.wipp...@lancasterbaptist.org wrote:
After a few hours of sleep, I managed to get it working with this code:
[snip]
For posterity, this is not the solution you want. If your users did
not come across as Privileged, there are likely a
On Thu, 19 Feb 2015 18:06:05 -0500 Joseph Mays m...@win.net wrote:
I have an installation or RT4.2 under Apache 2.4 on FreeBSD 10.1.
Sorry -- we've not updated the documentation for Apache 2.4 yet.
Replace:
Order allow,deny
Allow from all
..with:
Require all granted
Or use the
On Fri, 6 Feb 2015 13:44:06 -0500 Joshua Lansford
joshua.lansf...@laserlinc.com wrote:
Ok. So I have done some additional investigation and here is what I have
found. The new Queues table has two new fields named Lifecycle and
SubjectTag. Lifecycle field is accessed in the RT::Init which is
On Thu, 5 Feb 2015 12:37:03 + Alexander Reintzsch
alexander.reintz...@netsystem.de wrote:
I have a problem, which seems to exist for quite some time in request
tracker.
You didn't saw what version of RT you're running.
Here an old description:
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Thank you Alex,
so basically my test is correct and my problem is not solved.
Back to the drawing board :-(
Let's see if I can give some more detail, to help you in helping
me :-)
Those two mails
On Wed, 4 Feb 2015 19:18:30 + asas a...@uw.edu wrote:
It is a trusted CA, and the cert for the CA is present on the server.
That's why I'm so baffled by the problem - the whole cert chain works
fine with the web interface.
Have you tried passing the CA, and it didn't work, or did you note
On Wed, 4 Feb 2015 11:43:23 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
I disabled CustomFieldsOnUpdate by commenting out the
Plugin('RT::Extension::CustomFieldsOnUpdate'); line in
RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and
restarted Apache.
On Tue, 3 Feb 2015 16:27:02 -0500 Mitch Kyser mky...@albion.edu wrote:
Thanks for the response. We tried that and could not get it to work
either. Turns out our CA is pretty old and still running on a 2003
box.
We were going to roll out RT to our staff first who all use domain
machines
On Tue, 03 Feb 2015 12:09:48 + Mauricio Leite Ferreira da Silva
mauricio.le...@planalto.gov.br wrote:
Does anybody Know what can be happening?
Upgrading to 4.2.7 or higher will resolve
https://issues.bestpractical.com/Ticket/Display.html?id=22991 and allow
you to see the actual error.
On Tue, 3 Feb 2015 15:43:05 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
I did this: I took a backup of my production RT and restored it on
our testing environment. I perused rt-validator till I had no more
warnings (well, I still have a few warnings related to articles: it
On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis
andrius.kul...@ktu.lt wrote:
Maybe you can look through my question?
http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html
Support on the mailing list is provided as we have time to provide it.
We
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca
wrote:
On certain email replies the mail arrives blank to the recipient.
This is caused by failure of the HTML - Text rendering engine. It
triggers on email (or comments/correspondence) which need to be
embedded into plain-text
On Thu, 29 Jan 2015 10:59:27 +0100 Nathan Cutler
presnyprek...@gmail.com wrote:
I have been tasked with migrating our RT database (MySQL) to a remote
server, connection between RT and the database server must be SSL
encrypted.
I see at [1] that DBD::mysql supports SSL, but the RT
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
jasper.olbr...@students.uni-marburg.de wrote:
Is it possible to suppress the status change from open to resolved
with a scrip or to include the scrip-induced status change in the
result box?
Unfortunately, neither of these is possible in stock
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Unfortunately we send attachments very rarely, so I cannot exactly
say when this behaviour started. It could be that it started from the
day I upgraded our installation from 4.2.3 to 4.2.9 (in
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro gilb...@dido.ca
wrote:
Is there any work around for now?
Switching to HTML templates is one solution. This will only mask the
issue somewhat, however, as the plain-text alternative part will be
blank, and the text/html will appear fine.
How
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner
rai...@ultra-secure.de wrote:
But I would be tempted to use a „clean“ Perl installed somewhere else
as the basis for RT even in the case of FreeBSD (which I know best,
admittedly).
See https://docs.bestpractical.com/rt_perl
How difficult
On Mon, 26 Jan 2015 11:46:09 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
I have found this code, that tests if the warning needs to be shown:
my $Classes = RT::Classes-new( $session{'CurrentUser'} );
$Classes-LimitToEnabled();
$Classes-RowsPerPage(1);
return if
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Wed, 21 Jan 2015 09:22:23 + Daniel Schwager
daniel.schwa...@dtnet.de wrote:
your plugin (1) does not work with RT 4.2.9 and mobile theme (from my
android). All fields will be shown.
The right place to report bugs in the extension, as the
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