On Thu, 2014-04-10 at 12:32 +1200, Kevin Buckley wrote:
Bingo!
Will give that a go: thanks.
Please keep all replies on-list.
Can I also assume that the 4.2.3 plus patch additions would cure what I've
seen in the log, since trying to add in in the
RT::Extension::Assets::Import::CSV
As previously announced, the 3.8 series of RT has now reached
end-of-life, and is no longer supported by Best Practical. This also
ends support for RTFM, as well as RTIR 2.4 and 2.6, as those products
depended on RT 3.8.
Best Practical continues to support the RT 4.0 (maintenance) series, as
On Tue, 2014-04-01 at 14:04 +, GARCIA PEREZ, Alberto (Alberto)** CTR
** wrote:
After upgrading my RT from 3.6.6 to 4.0.4 the rt.log displays the next
warning:
Why upgrade to 4.0.4, which has published security vulnerabilities,
rather than 4.0.19?
[Tue Apr 1 13:43:24 2014] [warning]:
On Wed, 2014-03-26 at 13:08 +, Bryon Baker wrote:
Where can I find instructions on how to apply this patch?
GET https://github.com/bestpractical/rt/commit/7d100f10.patch | patch -p1 -d
/opt/rt4
Clear your Mason cache and restart Apache.
- Alex
--
RT Training - Dallas May 20-21
On Thu, 2014-03-27 at 16:01 -0500, Dewhirst, Rob wrote:
I can get RT up and running just fine using LDAP with
RT::Authen::ExternalAuth. But as soon as I shut down the server and
install mod_ssl, apache won't restart, segfaults.
What version of RT and Apache? I presume you're running with a
On Thu, 2014-03-27 at 16:42 -0500, Dewhirst, Rob wrote:
RT 4.0.19 (because of RTIR)
mod_perl
Interesting; we've seen another report of this previously, but I've been
unable to replicate it. It's presumably caused by a disagreement of
mod_ssl with the SSL libraries that perl uses for LDAPS
On Wed, 2014-03-26 at 02:20 +, Bryon Baker wrote:
I just upgrade from 4.2.0 to 4.2.3 I thought this was going to fix the
auto fill for email addresses when forwarding messages. Was this not
true? Did I miss something?
This is not true. I don't believe we've ever said that 4.2.3 does
On Mon, 2014-03-24 at 20:48 +, Bryon Baker wrote:
When replying from the transaction section of a ticket we get the
following exception thrown in the error log. [snip]
This was fixed in RT 4.2.2. The error will still occur in your logs,
and the outgoing email will not have a text/plain
On Thu, 2014-03-20 at 11:31 +0100, Jan Niezbędny wrote:
[snip]
Keep replies on-list.
It works but only when unpriviliged user make new ticket by sending
email.
It's realy impossible to add button Add more files for unprivileged
users in RT v4.0.4 because at this moment i can't upgrade RT
On Thu, 2014-03-20 at 17:28 -0400, Jeff Blaine wrote:
if (! $showchildren) {
# In theory, this should exclude all fields in @childfields
$CustomFields-Limit(FIELD = 'Name', OPERATOR = '!=', VALUE =
'$_', ENTRYAGGREGATOR = 'AND', CASESENSITIVE = 0) for (@childfields);
}
Perl only
On Tue, 2014-03-18 at 15:55 -0400, Jeff Blaine wrote:
This callback in share/html/Elements/EditCustomFields does not pass
$TicketObj (and it could, but was ommitted, perhaps on purpose?):
%INIT
...
$m-callback( %ARGS, CallbackName = 'MassageCustomFields',
CustomFields =
On Wed, 2014-03-19 at 17:51 +0100, Jan Niezbędny wrote:
At this moment unprivilged users making a new ticket by web interface
can only add one attachment.
Is it possible to change it in such way that they can added a multiple
attachments?
RT 4.2 includes that functionality.
- Alex
--
RT
On Wed, 2014-03-19 at 11:57 -0400, Jeff Blaine wrote:
Follow-up question if I may:
How might I exclude fields X, Y, Z from $CustomFields in my callback?
# Repeat for each name to exclude:
$CustomFields-Limit(
FIELD= 'Name',
OPERATOR = '!=',
VALUE= 'SomeNameToExclude',
On Thu, 2014-03-13 at 14:47 +, Mark Goodge wrote:
I know that RT uses InnoDB by default but there should be no reason why
the table you want to search can't be converted to MyISAM.
There's a very straightforward reason why RT uses InnoDB: database-level
transactions. Converting the
On Tue, 2014-03-11 at 08:51 -0700, Tim Gustafson wrote:
And one last follow-up about this: here are my import statistics. The
importer used up to about 800MB of RAM, so better than the serializer,
but still pretty high.
Both of those (6G for serializing, and 800M for importing) are
definitely
On Tue, 2014-03-11 at 09:44 +0100, Emmanuel Lacour wrote:
I am using Debian 7.3, with request tracker 4.2.3 built from source.
I am also using the external auth extension, so i can use our Active
Directory database for authentication.
Does it work if you temporarily disable
On Thu, 2014-03-06 at 17:21 +0100, akos.to...@docca.hu wrote:
This is some kind of request for comment. Please, feel free to give us
advice, support, ideas. If you have similar effort, if you know any
solution that makes this problems causeless, let us know please!
Best Practical is always
On Wed, 2014-03-05 at 11:27 -0600, Schincke, Keith wrote:
Is there a way to link and existing ticket with an asset? It does not
appear that new tickets created via email or a web form can be linked
to an asset.
You can add links via the Links page of tickets, using asset:42 to link
to Asset
On Wed, 2014-03-05 at 11:27 -0600, Schincke, Keith wrote:
I am looking at the Assets 1.0 module and there does not seem to be a
way to save an asset search or export the data to an XLS or CSV
format.
Development of a CSV export has already been sponsored by Reed, can be
found on a branch at
On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote:
RT suddenly stopped showing a drop-down menu for the Owner field
today. It's just a regular text box now. You can still type in it, and
the autocomplete works, but the drop-down is gone. We're running
4.2.0. There's no difference in behavior
Assets 1.0 -- 2014-02-27
We are very happy to announce the first version of
RT::Extension::Assets, an asset tracking extension for RT 4.2.1 and
above. The extension leverages RT's custom field architecture, making
it a very flexible platform for tracking whatever type of
RT 4.2.3 -- 2014-02-20
--
We are chuffed to announce that RT 4.2.3 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz.asc
SHA1 sums
e9e48c0a6d6b005e15c2f65c7919f70b086e5569
On Wed, 2014-02-19 at 09:09 +0100, Joop wrote:
Joop wrote:
Without touching CustomField Grouping I get an error when I click on
CustomFields in the display page, 'No grouping specified'
, while in rt-4.2.2 clicking on CustomFields will take you to the
Basics page with the customfields
On Wed, 2014-02-19 at 16:47 -0800, CLOSE Dave wrote:
Anyway, Jok's solution did not solve the problem. But it did give me
some more error messages to investigate. I discovered that the
vendor_perl/RT directory content was quite old. I replaced it entirely
with the files from the
On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote:
This is the time values for the ticket:
Created: Tue Feb 18 13:28:25 2014
Starts: Tue Feb 18 13:28:25 2014
Started: Tue Feb 18 13:28:25 2014
Last Contact: Tue Feb 18 13:30:25 2014
Due: Wed Feb 19 00:00:00 2014
Still,
On Sat, 2014-02-08 at 14:37 +0100, Joop wrote:
Still trying out new things :-)
Found another thing which I think is a shortcut in the documentation.
[snip]
Nowhere in the docs it is mentioned that you need to put CF. in front of
CustomFields.
Thanks for the catch. I've just released
On Fri, 2014-02-14 at 10:54 +0100, Marko Cupać wrote:
mysql select Name, Lifecycle from Queues;
+---+---+
| Name | Lifecycle |
+---+---+
| General | NULL |
| ___Approvals | approvals |
|
On Fri, 2014-02-07 at 14:16 +0100, Joop wrote:
I installed a test instance of rt-4.2.2 (from source, on Centos-6.5,
perl-5.10.1 x64) and installed the shiny new Assets extension and its
import part but get the following error:
Insecure dependency in require while running with -T switch at
On Wed, 2014-02-05 at 18:50 -0600, José Luis Gordillo Ruiz
My RT 4.2 instance is not working properly. Sometimes it gets errors
in creating tickets or sending mails. Logs show segmentation faults of
httpd. On of the cores I could get
shows that the segmentation happens in malloc
This RT
On Tue, 2014-02-04 at 14:08 +, Nick Fennell wrote:
So it’s mainly this I’m having issues with;
{{{
[6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined
value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm
line 237. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
On Tue, 2014-02-04 at 04:20 -0800, Alexey Bozrikov wrote:
I have made a fresh install of RT 4.2.1 yesterday and noticed, that
when I create a ticket using RT Web interface (rich text) and paste a
screenshot or any other image to the editor, this image not being
shown in either e-mail sent to
On Tue, 2014-02-04 at 11:21 +, Guadagnino Cristiano wrote:
Hi all,
I have found out that I can use this REST call:
http://my.rt.site/REST/1.0/group/group_name
to retrieve informations about a group (id, name, description, members).
However, I cannot find a REST way to retrieve the
On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote:
I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1, as
I had exactly same issue when posting new tickets and replying to existing
tickets from RT web interface. Our system has no customizations at all with
On Thu, 2014-01-30 at 10:57 +0100, Michelle Sullivan wrote:
Jan 28 02:11:09 to Jan 28 02:18:31 ... a full 7 minutes of being in
ShowCustomFields there are just 100's (like more than 1900 of them) of
statements like this: [snip]
.. and no other queries... The start being immediately after:
On Tue, 2014-01-28 at 03:30 +0100, Michelle Sullivan wrote:
Ok so temporarily I set min_duration to 0 and logged everything, the log
is here:
The situation can be made much clearer by limiting to the postgres
process IDs which are responding to queries from RT, namely 15537 and
15481. The
On Tue, 2014-01-28 at 16:23 +, Jonah Hirsch wrote:
It seems to occur for any ticket. I tried it on our most innocuous
queue and it still occurred. Removed all people from the ticket, no
special things in the ticket, and it still causes its apache process to
lock up the system.
Do you have
On Tue, 2014-01-28 at 19:18 +, Jonah Hirsch wrote:
I just remembered that when upgrading I had some database upgrade
errors. I checked the upgrade history in RT and saw that it failed
upgrading the DB schema from 4.1.12 on. When I try to run
/opt/rt4/sbin/rt-setup-database --action
On Tue, 2014-01-28 at 21:12 +, Jonah Hirsch wrote:
I got the upgrades to run successfully, but I still get the memory
issue when merging tickets.
I noticed that System_Vendor.pm wasn't a stock RT file either, but I'm
not sure where it came from. Here's its contents:
That would be the
Versions of RT between 4.2.0 and 4.2.2 (inclusive) are vulnerable to a
denial-of-service attack via the email gateway; any installation which
accepts mail from untrusted sources is vulnerable, regardless of the
permissions configuration inside RT. This vulnerability is assigned
CVE-2014-1474.
On Wed, 2014-01-22 at 08:33 -0800, andriuss wrote:
Glad to hear that. Waiting for the fix.
Please see the just-announced CVE-2014-1474, and
http://download.bestpractical.com/mirror/Email-Address-List-0.03.tar.gz
which resolves the issue.
- Alex
On Fri, 2014-01-24 at 20:00 +0100, Arkadiusz Miśkiewicz wrote:
It will be re-queued and tried again
when it fails to submit to RT, so it'll be somewhere in your queues
I find it to not always be true. For example when our mysql died then rt-
mailgate didn't return any error BUT rt itself
On Mon, 2014-01-27 at 10:06 +0100, Michelle Sullivan wrote:
After upgrade to v4.0.17 from 3.x loading tickets is extremely slow..
can anyone give me any clues please...?
What version were you upgrading from? What database backend are you
using?
Profiler shows this for a load of a single
On Fri, 2014-01-24 at 17:43 +, Jonah Hirsch wrote:
I just upgraded to RT 4.2.2 yesterday, and whenever a user merges a
ticket, the responsible apache processes maxes out memory usage on the
system and the system slows to a crawl until the OS kills the process,
since the system is out of
On Mon, 2014-01-27 at 21:13 +, Brent Wiese wrote:
I saw under the “General User UI” fixes in 4.2.2:
* Fix Clone ticket functionality with Select-multiple custom fields.
I don’t see anything in my UI about cloning a ticket. This is actually
a feature I’ve been desiring, but the old
On Tue, 2014-01-21 at 04:55 -0800, andriuss wrote:
Sorry for my lack of knowledge. Still I think that RT, to be more precise,
Email::Address:List module should reject this kind of header and not stuck
in infinity regex loop.
Absolutely. We intend to address this shortly.
What I was able to
On Sun, 2014-01-19 at 23:54 -0800, andriuss wrote:
I don't think so.
First point, correct me if I'm wrong - An 'encoded-word' MUST NOT appear in
any portion of an 'addr-spec' :
It says, that you can't have the following syntax: Name Surname
name@=?UTF-8?B?abc=?=
...are you attempting to
On Thu, 2014-01-16 at 00:37 -0800, andriuss wrote:
The situation become a little bit clearer:
The failing mail header:
From:
=?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?=
=?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?=
But it should be the following (RT works just fine
RT 4.0.19 -- 2014-01-13
---
We are pleased to announce RT 4.0.19 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz.sig
SHA1 sums
ce7bae429ed56603fef9e7a46d976d1ea9ed1e14
RT 4.2.2 -- 2014-01-13
--
We are pleased to announce that RT 4.2.2 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz.asc
SHA1 sums
72faa454a02240cf21a94633b880e2158325efa1
On Sun, 2014-01-12 at 20:42 +0100, Matthias Peplow wrote:
I found out the following:
1. rt-serializer and rt-import are not installed automatically, had to
copy them from my build directory manually to the RTs sbin directory
Already fixed in 4.2.2rc1.
2. the import fails, as it is
On Fri, 2014-01-10 at 11:45 +0100, Václav Ovsík wrote:
I have a question regarding behaviour of FastCGI processes and database
connections. While preparing upgrade of RT 3.8.16 to RT 4.2.1 I noticed
a change of FastCGI usage in the RT.
Thanks for bringing this to our attention. This is a bug
As previously announced, with the release of RT 4.2, Best Practical will
shortly cease support for the 3.8 series of Request Tracker --
specifically, on March 31st, 2014. The RT 3.8 series was first released
in July 2008 and has received only critical bug and security fixes since
2011. We will
On Mon, 2014-01-06 at 11:42 -0500, Kevin Falcone wrote:
Alternatively, wait for RT 4.2.2rc1 (announced on rt-devel) and test
once available.
RT 4.2.2rc1 is now available for testing, and resolves this issue:
http://bestpractical.com/release-notes/rt/4.2.2rc1
- Alex
On Tue, 2014-01-07 at 21:36 +, Brent Wiese wrote:
Is there a way to use an encrypted value for $DatabasePassword in
RT_Siteconfig?
What, exactly, do you mean by encrypted? RT clearly needs to have
access to the plaintext password to pass to the MySQL authentication
process, so there is
On Thu, 2014-01-02 at 16:18 +, Guadagnino Cristiano wrote:
This message is related to my previous thread titled HTML templates
in RT 4.2.1.
This is a known bug in 4.2.1, relating to how RT attempts to generate a
plain-text version of HTML templates. A fix will be in 4.2.2 which will
ensure
On Sun, 2013-12-29 at 21:48 +0100, Nick Price wrote:
ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi
You are missing:
1. A trailing slash on rt-server.fcgi/
2. The FastCgiServer directive.
Please give http://docs.bestpractical.com/web_deployment a complete
read.
- Alex
On Thu, 2014-01-02 at 13:56 -0700, Jesse Griffin wrote:
I think this error is related to the HTML - plain text bug in 4.2.1, but I'm
hoping to find a pointer to a patch (or git commit) so that I can fix my
setup.
https://github.com/bestpractical/rt/commit/8807f0d0.patch
- Alex
On Tue, 2013-12-24 at 17:37 +0100, Albert Shih wrote:
In 4.0.x I use inside my search something like
and Starts 'Today'
to specify the starting date of this ticket is than today.
After ugrading to 4.2.1 it's not working anymore.
In RT 4.0, this search also found tickets where
On Mon, 2013-12-23 at 15:23 +, ali mobli wrote:
I recently upgraded my Centos 6.4 to 6.5 and am currently running RT 4.0.13.
After this upgrade My subjects in the emails are corrupt. We use Icelandic
Char so I have default UTF-8 both in the ssl.conf and http.conf and
RT_SiteConfig.pm.
On Mon, 2013-12-23 at 21:47 +0400, Ivan Osipov wrote:
When I try start RT via Apache 2 with mod_fastcgi
(http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi)
in Apache error-log:
[snip]
Sounds like you didn't configure with --with-web-handler=fastcgi, so
'make testdeps'
On Tue, 2013-12-17 at 17:28 -0500, Alex Vandiver wrote:
This lies firmly in the domain of having to debug MySQL and the SphinxSE
plugin, and not in debugging RT itself. From recent testing locally,
using 127.0.0.1 instead of localhost works acceptably.
I have confirmed that this is a bug
On Tue, 2013-12-17 at 23:11 +0100, m...@fv-berlin.de wrote:
didn't get a response there. Is there a way to solve this? Possibly
through debugging RT4 to see how its actually trying to connect to
searchd instead of how the config looks like it should?
This lies firmly in the domain of having to
On Sat, 2013-12-14 at 18:43 -0500, supp...@pureview.com wrote:
Could I still install with rt Oracle user in place already. If that is
true what would be the new configuration file? What options should I
omit...!
sbin/rt-setup-database --action init --skip-create
- Alex
On Mon, 2013-12-16 at 13:58 +, Jacobsson, Henrik G wrote:
After upgrading to RT 4.2.1, the postgresql database is producing
massive volumes of WAL files around the clock with peaks during office
hours.
And what version were you upgrading from?
Before the upgrade – we had very limited
On Mon, 2013-12-02 at 17:49 +, Cena, Stephen (ext. 300) wrote:
I'm getting ready to do an upgrade from 4.0.18 to 4.2.1 here on two
servers. When I try the upgrade in a test environment, I get a bunch
of errors that fly by (I don't have them, sorry :( )
Get them and look at them. It may
On Tue, 2013-12-03 at 09:52 +1100, Andrew Chung wrote:
Just typing in a comment/reply and hitting enter in the message box,
it doesn't do anything. You need to use Ctrl-Enter.
It's a text box. I don't understand why one would expect pressing enter
in such a context to do anything other than
On Tue, 2013-12-03 at 09:21 +0100, Matthias Peplow wrote:
Set(%AdminSearchResultFormat,…
section in our RT_Site_config and it looks like some paths have changed. So
replacing
It sounds like you copied all of %AdminSearchResultFormat into your
RT_SiteConfig. This is unnecessary, and leads
On Tue, 2013-12-03 at 10:38 +0100, Matthias Peplow wrote:
same result with Safari 7.0 and Chrome 31.0.1650.57
I can't reproduce with either. You'll need to examine the javascript
logs (probably easier in chrome) to see what's happening.
- Alex
On Tue, 2013-12-03 at 12:35 +, Chris Davies wrote:
On 02/12/13 17:11, Alex Vandiver wrote:
Feel free to file a pull request on github[1], and we'll take a look.
- Alex
[1] https://github.com/bestpractical/rt-authen-externalauth/
You've lost me already.
If you can send a unified
On Mon, 2013-12-02 at 11:35 -0600, Wendi M. wrote:
I can then add this Custom Status setting to a particular queue, and
it all looks good. My problem.. I can't resolve the ticket or do
anything other than leave it in the new status? Am I missing
something obvious here? Thanks!
You're missing
On Tue, 2013-12-03 at 21:37 -0600, Mike W wrote:
Upgrade from 4.0.17 and having some issues with email notices. It seems
to be connected to scrips. I did run the make upgrade-database
The errors below imply that it if you did run it, it did not complete.
Show the RT Upgrade History section of
On Tue, 2013-12-03 at 22:39 +0100, Payam Poursaied wrote:
First thank you for your feedback in the list regarding the bug in
html parser
Do not reply off-list. I believe Tom previously corrected you on that
in the email you quote below.
First time I point this case in 2011
On Tue, 2013-12-03 at 22:35 -0600, Mike W wrote:
Aha! I found:
Upgrade from 4.1.0 to 4.1.1 (Incomplete)
Fixed that and got things rolling properly. Thanks for telling me about
that. Had no idea it logged that there.
It's new in 4.2. However, it is no substitute for reading the 'make
On Mon, 2013-12-02 at 15:01 +0100, Matthias Peplow wrote:
after the Upgrade from 4.016 to 4.2 the history of tickets was not
shown anymore. The label „loading“ was shown forever but the history
never appeared.
We solved this issue by restoring the RT 4.0 behavior with
Set($ShowHistory,
On Mon, 2013-12-02 at 11:38 +0100, m...@fv-berlin.de wrote:
Hi,
I'm trying to upgrade a 3.6.1-4 (don't ask) RT to 4.0.4-2 and I ran into
issues.
First of all: I am doing this upgrade (test) on a duplicate of the
actual production system, so no worries.
As part of the preparation before
On Thu, 2013-11-28 at 11:48 -0800, Chris Black wrote:
I just upgraded from 4.0.8 to 4.2.1 this morning and when I log in
with my username which was full admin. When I log in now, I am only
seeing my list of open tickets. I can't find any dashboard options,
admin options, etc.
Please show a
On Fri, 2013-11-29 at 13:11 +, Jenny Martin wrote:
I would like to change our Organization name to avoid confusion with
another RT instance? Does anyone have a script to fixup the RT database
so that I can change the Organization name without breaking the RT
ticket links?
RT 4.2's
On Mon, 2013-12-02 at 14:54 +0100, Matthias Peplow wrote:
after upgrading from 4.016 to 4.2 I cannot select Scrips anymore via
Admin-Scrips-Select.
Please try the following patch, which should be in 4.2.2:
https://github.com/bestpractical/rt/commit/d9c1d3a.patch
- Alex
On Fri, 2013-11-29 at 13:37 +, Chris Davies wrote:
I've finally got around to making some changes to
RT::Authen::ExternalAuth that allows me to define the Windows domain.
[snip]
Are the patches something that would be useful to share here? I've tried
emailing the contact in the
On Sun, 2013-12-01 at 23:38 -0800, andkulb wrote:
Is it possible to make a RSS feed from articles like with the tickets?
Not currently; patches accepted.
- Alex
On Sat, 2013-11-30 at 16:59 +0100, Payam Poursaied wrote:
In the past weeks, we received considerable complaints from our staff
that their comments and corresponds are not delivered to the
requestors (i.e. on correspond notify requestors).
[snip]
Working more, I found that, when
On Tue, 2013-12-03 at 09:34 +1100, Andrew Chung wrote:
I've got a couple of users who are having problems with using the
enter/return key when using RT 4.2.1 with Safari.
Using the return key in what context?
- Alex
On Thu, 2013-11-28 at 08:45 -0800, Chris Black wrote:
It seems like it's failing on PLACK:
arning: Prerequisite 'Plack = 0.992' for 'KAZUHO/Starlet-0.21.tar.gz'
failed
You've shown the error for Starlet, which depends on Plack. Please show
the output of 'cpan install Plack'
- Alex
On Thu, 2013-11-28 at 09:30 -0800, Chris Black wrote:
CPAN.pm: Going to build M/MI/MIYAGAWA/Plack-1.0030.tar.gz
Can't locate File/ShareDir/Install.pm in @INC
Apparently your version of CPAN.pm is too old to understand
configure_requires. What does `cpan -v` report?
You can work around
On Thu, 2013-11-28 at 09:59 -0800, Chris Black wrote:
[root@localhost rt-4.2.1]# cpan -v
/usr/bin/cpan script version 1.9, CPAN.pm version 1.9402
You may wish to update CPAN: 'cpan install CPAN'
Or install and use cpanm:
cpan install App::cpanminus
RT_FIX_DEPS_CMD=cpanm make fixdeps
On Wed, 2013-11-27 at 13:35 +0100, Budsjö, Martin wrote:
Thanks a lot! I did have a extra RT4test schema... I did drop that
yesterday, but for once I did not rm the mason cache. I did this after
reading your reply and now it works perfectly! Thanks again! You saved
our upgrade plan for the
On Tue, 2013-11-26 at 11:30 +0100, Budsjö, Martin wrote:
I tried to upgrade from 4.0.17 to 4.2.1 the other day and no matter
what I do, I get the same result. After upgrading I can login without
any problem and all lists of tickets and graphs etc looks good. (By
the way, I really like the
On Tue, 2013-11-26 at 17:25 +0100, Peter van Zetten wrote:
I've been looking at migrating from MySQL to PostgreSQL with the
rt-serializer/importer scripts. This is a precursor to merging two RT
instances, but the initial migration of the main database is being
done with the --clone flag to
On Fri, 2013-11-22 at 09:28 +0100, Dr. Dirk Pape wrote:
In the Log:
[13817] [Fri Nov 22 08:17:15 2013] [error]: encountered object '1',
but neither allow_blessed, convert_blessed nor allow_tags settings
are enabled (or TO_JSON/FREEZE method missing) at
On Fri, 2013-11-22 at 17:22 +0100, Dr. Dirk Pape wrote:
Hi Alex,
$ perl -MJSON -MModule::Versions::Report -e1
[snip]
I can't replicate your failure with the same versions. Does the
following error for you?
perl -MJSON -wle 'print JSON::to_json({foo=JSON::true})'
- Alex
On Fri, 2013-11-22 at 13:06 -0800, Kevin wrote:
make upgrade-database failed, while trying to upgrade from 4.0.15 to 4.2.1
I ran the configure, make testdeps and make fixdeps with out any issues. now
trying to run the DB upgrade
script asked for root pw and db version from popped in 4.0.15
On Thu, 2013-11-21 at 21:28 +0100, Bartosz Maciejewski wrote:
Hi, Sorry for bother You on private, but I don't get mails from
mailing list, only digest came.
Then ask to be Cc'd -- please do not simply email directly. Keeping the
correspondence on-list means that everyone and the archives will
On Thu, 2013-11-21 at 10:05 +, Thomas Lau wrote:
[critical]: Unknown CustomField type: Date
(/opt/rt4/share/html/Elements/BulkCustomFields:81)
Does anyone have idea what's wrong with CustomField after upgrade from
4.0.13 to 4.2.0?
Nothing. This warning is produced by the bulk update
On Thu, 2013-11-21 at 15:20 -0800, Jay Christopherson wrote:
I just installed a new instance of RT (4.2.1). I've been using RT for
quite a long time now, through a lot of different versions, but this
is a new issue for me.
Is there anything of note in the mysql logs?
- Alex
On Thu, 2013-11-21 at 12:56 +0100, Bartosz Maciejewski wrote:
I'm trying to get scrip that on status change set owner to requestor.
Remember that Requestors may be a list of users; it may also be empty.
Which do you intend to set the Owner to? For instance, to simply set it
to the first
On Thu, 2013-11-21 at 18:05 -0800, Jay Christopherson wrote:
No, no entries beyond the startup messages. I thought maybe there
would be some connection errors (a flush-hosts situation or
something), but nothing.
That's odd. Can you show your my.cnf, webserver configuration, and
On Wed, 2013-11-20 at 13:56 -0500, Adam Hutchins wrote:
[18504] [Wed Nov 20 17:27:58 2013] [critical]: DBD::mysql::st execute
failed: Table 'ObjectScrips' already exists
at /tmp/rt-4.2.0/sbin/../lib/RT/Handle.pm line 526.
(/tmp/rt-4.2.0/sbin/../lib/RT.pm:391)
DBD::mysql::st execute failed:
Please keep all replies on-list.
On Wed, 2013-11-20 at 14:10 -0500, Adam Hutchins wrote:
I have upgraded it in the past from 3.x to 4.0.7. And I was successful
with 4.0.7 to 4.0.18 today. It's the jump to 4.2.x that's giving me
errors.
Did you attempt the 4.0 - 4.2 upgrade at some earlier
On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote:
Is using 1970-01-01 00:00:00” the only way?
Currently, yes.
Seems like that definite value might be begging for bugs or something
if somehow the unset date equals 1970-01-01 05:00:00” for some reason
down the road. I just want to
On Wed, 2013-11-20 at 14:34 -0500, Adam Hutchins wrote:
Did you attempt the 4.0 - 4.2 upgrade at some earlier point?
Not that I'm aware of.
That's extremely odd. Can you show the output of:
mysqldump -u root rt4 -p --no-data
- Alex
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