Re: [rt-users] RT Slow Ticket Updates
Hi Varun, We have the situation here that our mail server (Exim4) is very slow on sending the RT emails wich are generated on ticket creation and update. So we also have to wait around 20s sometimes for RT webpage coming back after update. Without exim the RT responses are coming fast. Possibly you also have this kind of problem. Currently I do not have a solution for this, even searching the wiki and the web. Regards, Alex. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboard deleted but still send
Hello all, I have a strange problem with Dashboards and was not able to find a solution in the ML archive. We start using the Dashboard feature of RT here. So for testing I created a test dashboard for root to see the feature working. Cron job was set up etc. However this dashboard was never send out via mail. I then created a new dashboard for a normal RT user. This dashboard was send out via mail. Being happy now :-), I deleted the former one. The funny thing is that RT now started to send out this deleted dashboard daily per email and I'm not able to stop it doing so as it does not appear in Dashboard menu anymore. I tried creating a new dashboard again with the same name as the deleted one and deleted this again. Now I got the following error message, which is the first error I found in the logs regarding dashboard: [warning]: Unable to load dashboard 493 of subscription 494 for user root: Failed to load dashboard 493: Couldn't find row (/opt/rt3/sbin/rt-email-dashboards:120) Does anybody know what went wrong? Or is this a known bug? Thanks in advance. Kind regards Alexander Bourgett ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
