Hi All,
Im having a strange issue, I know I have missed a step, but cant see
where. I have added in three new statuses, (aw-int aw-ext aw-qa) each new
status meaning "awaiting-xxx" I have carried out the update to
RT_SiteConfig.pm as usual. I have restarted RT and I can see the new
statuses. If any user or admin selects a status, it saves and reports
correctly. The issue is that we can not then change the status from any of
the new statuses to an original status. i.e. from aw-ext TO stalled.
The new statuses have been added like this:
Set(%Lifecycles,
default => {
initial => [ 'new' ],
active => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled'
],
<- AND HERE ->
# from => [ to list ],
new => [qw(open aw-ext aw-int aw-qa stalled resolved
rejected deleted)],
open => [qw(new aw-ext aw-int aw-qa stalled resolved
rejected deleted)],
stalled => [qw(new open aw-ext aw-int aw-qa rejected resolved
deleted)],
resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected
deleted)],
rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved
deleted)],
deleted => [qw(new open aw-ext aw-int aw-qa stalled rejected
resolved)],
aw-ext => [qw(new open aw-int aw-qa stalled rejected
resolved)],
aw-int => [qw(new open aw-ext aw-qa stalled rejected
resolved)],
aw-qa=> [qw(new open aw-ext aw-int stalled rejected
resolved)],
<-AND HERE->
actions => [
'new -> open' => { label => 'Open It', update =>
'Respond' },
'new -> resolved' => { label => 'Resolve', update =>
'Comment' },
'new -> rejected' => { label => 'Reject', update =>
'Respond' },
'new -> deleted' => { label => 'Delete'
},
'open -> stalled' => { label => 'Stall',update =>
'Comment' },
'open -> resolved' => { label => 'Resolve', update =>
'Comment' },
'open -> rejected' => { label => 'Reject', update =>
'Respond' },
'open -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'open -> aw-int' => { label => 'AW-int', update =>
'Comment' },
'open -> aw-qa'=> { label => 'AW-qa',update =>
'Comment' },
'aw-ext -> stalled' => { label => 'Stall',update =>
'Comment' },
'aw-ext -> resolved' => { label => 'Resolve', update =>
'Comment' },
'aw-ext -> rejected' => { label => 'Reject', update =>
'Respond' },
'aw-ext -> aw-int' => { label => 'AW-int', update =>
'Comment' },
'aw-ext -> aw-qa'=> { label => 'AW-qa',update =>
'Comment' },
'aw-int -> stalled' => { label => 'Stall',update =>
'Comment' },
'aw-int -> resolved' => { label => 'Resolve', update =>
'Comment' },
'aw-int -> rejected' => { label => 'Reject', update =>
'Respond' },
'aw-int -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'aw-int -> aw-qa'=> { label => 'AW-qa',update =>
'Comment' },
'aw-qa -> stalled' => { label => 'Stall',update =>
'Comment' },
'aw-qa -> resolved' => { label => 'Resolve', update =>
'Comment' },
'aw-qa -> rejected' => { label => 'Reject', update =>
'Respond' },
'aw-qa -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'aw-qa -> aw-int' => { label => 'AW-int', update =>
'Comment' },
'stalled -> open' => { label => 'Open It'
},
'resolved -> open' => { label => 'Re-open', update =>
'Comment' },
'rejected -> open' => { label => 'Re-open', update =>
'Comment' },
'deleted -> open' => { label => 'Undelete'
},
I have *NOT* Changed the approvals lifecycle
Can anyone point me to what I have missed, I know its human error, I just
cant see where!
Thanks
Ben
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