Hi,
I’m looking to generate two reports containing
- Resolved tickets per user per day
- Time worked per user per day
Anyone know the best way of getting these? There’s apparently a scrip that
ships by default with 4.4 to display some time worked stats but since we’re an
up
Anyone know why many of the pages on the RT wiki are coming up saying the RT
wiki is being closed down? For example the code snippets page
http://requesttracker.wikia.com/wiki/CodeSnippets Does not work.
Some pages like this one still work
http://requesttracker.wikia.com/wiki/Contributions
B
Disregard, looks like it has moved, for example CodeSnippets is at:
https://rt-wiki.bestpractical.com/index.php?title=CustomConditionSnippets
Please accept my apologies for the interruption.
Dion
-Original Message-
From: Dion Gullotta
Sent: Thursday, 14 July 2016 9:24 AM
To: rt-users
Hi,
Is there any way to populate an article with selected data from a ticket? For
example an article that says “Dear, ” can you have a variable in
there that pulls the Requestor Displayed Name or similar from the ticket when
you insert the article?
It doesn’t look like this is possible but I’m
There's a nice script for Nagios that will merge "Recovered" notifications into
the existing ticket available here
(https://metacpan.org/pod/RT::Extension::Nagios ) However we also use Zenoss in
our environment which produces emails in a format this script won't recognize.
Does anyone know of a
field (The 'flag') from
Yes to blank, which works well for my needs.
With this in place it triggers one approval request every time someone sets the
"Needs Approval" dropdown box to "Yes".
Cheers,
Dion
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com]
after it's
been triggered.
I have tried this in the Commit code (prep code blank):
$cf->LoadByName( Name => 'Needs Approval' );
$self->TicketObj->AddCustomFieldValue( Field => '$cf', Value => 'No' );
But it doesn't seem to work.
Any advice or help appreciated as always.
Thank you.
Dion Gullotta
Far Edge Technology
p. 02 84251400
http://www.faredge.com.au
As it stands I had to edit the code of /opt/rt4/bin/rt and added the following
on line 54 which allowed us to move forward, but this will be an issue for
future upgrades:
BEGIN { $ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0;}
Any thoughts?
Cheers,
Dion Gullotta
Far Edge Technology
p. 02 84251400
http://www.faredge.com.au
