[rt-users] Notify via SMS if ticket Subject =~ /urgent/i

Greetings I'm using RT 4.0.10 and am trying to create a scrip to accomplish this. If the subject contains the word urgent (not case senstive, thus the /urgent/i), I want it to send me an SMS. The portion of sending the SMS message itself I figured out so that's less of a concern - in the

Re: [rt-users] Notify via SMS if ticket Subject =~ /urgent/i

: text/plain; charset=us-ascii On Thu, Jul 25, 2013 at 01:15:33PM -0400, EJ Marmonti wrote: The portion of sending the SMS message itself I figured out so that's less of a concern - in the template, I just CC the sms address (if Action=Notify AdminCCs', this works), though I am open