Re: [rt-users] Queues, surveys for agents, and forms

2015-05-05 Thread Geico Caveman
idea to install Request Tracket on a > test VM in order to test this solution and get more familiar with its > functionalities. > You can find RT doc here : https://www.bestpractical.com/docs/rt/4.2/ > > Hope it helped you, > > Regards, > > Loic Cadoret > IT Technician >

[rt-users] Queues, surveys for agents, and forms

2015-05-04 Thread Geico Caveman
I have not yet deployed RT, and am spending time studying it before I do so. There are many questions at this stage, but beyond what I have found in the docs: 1. Is there some documentation on how to set up multiple queues? Our university has several different offices that need separate queues, a